Troubleshooting - PowerXL ST-006 Owner's Manual

Troubleshooting

Symptom
The appliance
does not work
Food is not cooked
Food is not fried evenly
Basket will not slide into appliance properly
White smoke coming from appliance
French fries are not fried evenly
Fries are not crispy
18
PowerXL Steamer Air Fryer™
Possible Cause
The appliance is not plugged in.
The appliance has not been turned on by setting the
preparation time and temperature.
The appliance is plugged into an outlet that is shared with
other devices.
The basket is overloaded.
The temperature is set too low.
Some foods need to be turned during the cooking process.
The basket is overloaded.
Foods of different sizes are being cooked together.
If using multiple cooking trays, the trays need to be rotated.
The basket is overloaded.
The Fry Tray is not placed in the basket correctly.
Too much oil is being used.
Accessories have excess grease residue from
previous cooking.
Wrong type of potato being used.
Potatoes not blanched properly during preparation.
Too many fries are being cooked at once.
Raw fries have too much water.
Solution
Plug power cord into wall outlet.
Set the temperature and time.
Plug the appliance into a dedicated
power outlet.
Use smaller batches for more even cooking.
Raise temperature and continue cooking.
Check halfway through process and turn food
if needed.
Do not fill the Basket above the Maximum line.
Cook similar-sized foods together.
Rotate trays from top to bottom and vice versa.
Do not fill the Basket above the Maximum line.
Gently push the Fry Tray into the Basket.
Wipe down to remove excess oil.
Clean the components and appliance interior
after each use.
Use fresh, firm potatoes.
Use cut sticks and pat dry to remove
excess starch.
Spread fries out or cook a smaller batch.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil.