Support Case And Further Help - Fichtelbahn ReadyRS Manual

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10.2 Update under error conditions
In case of a faulty FLASH or EEPROM or a failed firmware update the module can be
started in the bootloader mode manually. With the bootloader mode it is possible to
redo an update with the tool "BiDiB-Wizard".
To do so disconnect the module from the power supply
while reconnecting the power supply (A).
In the tree view appears a new module with the name "ReadyRS Bootloader" (1.).
This is a safety function to be able to redo the functional update (see "10 Firmware
update" on page 29).

11. Support case and further help

For any further questions please contact our support
center: https://doctor.fichtelbahn.de
A defective module can be sent in for repair with a ticket
number and / or error description.
In case of warranty you will receive a replacement or we
will repair it free of charge.
If the damage does not fall under the product warranty,
we charge a maximum of 50% of the current sales price
for the costs of the repair. The lump sum for a review or
repair is at least 20 euros. We reserve the right to refuse
the repair of a module if this is not technically possible
or beyond economical sense. In this case there are no
additional costs.
Manual ReadyRS V1.0
Manual Version 1.0
Page 30
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Technical changes and errors reserved
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