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TROUBLESHOOTING
If the hob will not operate correctly, before calling the After-Sales Service,
refer to the Troubleshooting Guide to determine the problem.
•
Read and follow the instructions given in the section "Daily use".
•
Check that the electricity supply has not been shut off.
•
Dry the hob thoroughly after cleaning it.
•
If, when the hob is switched on, alphanumeric codes appear on the
display, consult the following table for instructions.
ERROR CODE
-
C81, C82
F42 or F43
F12, F21, F25, F36, F37,
F40, F47, F56, F58, F60
SOUNDS PRODUCED DURING OPERATION
The induction cooktops can generate a set of noise and vibration
during normal operation, depending on the type of material and the
processing of the food.
AFTER-SALES SERVICE
In order to receive a more complete assistance, please register your
product on www.whirlpool.com.sg/warranty-registration.
BEFORE CALLING THE AFTER-SALES SERVICE:
1.
See if you can solve the problem by yourself with the help of the
suggestions given in the TROUBLESHOOTING.
2.
Switch the appliance off and back on again to see if the fault persists.
IF AFTER THE ABOVE CHECKS THE FAULT STILL OCCURS, GET IN
TOUCH WITH THE NEAREST AFTER-SALES SERVICE.
For more information, please contact our Customer Service Hotline
+65 6250 6888 or email helpdesk.sg@whirlpool.com.
When contacting our Client After sales service, always specify:
•
a brief description of the fault;
•
the type and exact model of the appliance;
Type: XXX
Mod.: XXX
XXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXX
Made in X
XXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
DESCRIPTION
The hob switches off and, after 30
seconds, emits an acoustic signal every
4 seconds.
The control panel switches off because
of excessively high temperatures.
The connection voltage is wrong.
Call the After-Sales Service and specify the error code.
01
XXXX XXX XXXXX
XX XXXX XXXXX
•
If the hob cannot be switched off after using it, disconnect it from
the power supply.
If after the above checks the fault still occurs, get in touch with the nearest
After Sales Service.
POSSIBLE CAUSES
Water or kitchen utensils on the
control zone.
The internal temperature of
electronic parts is too high.
The sensor detects a discrepancy
between the appliance voltage
and that of the mains supply.
These conditions are normal and essential for the proper functioning of
the induction system, they are not indication of failure or damage.
•
the serial number (number after the word SN on the rating plate
located under the appliance). The serial number is also indicated in
the documentation;
SERVICE
•
your full address;
•
your telephone number.
If any repairs are required, please contact an authorized after-sales
service (to guarantee that original spare parts will be used and repairs
carried out correctly).
ERROR ELIMINATION
Clean the control zone.
Wait for the hob to cool down
before using it again.
Disconnect the hob from the
mains and check the electrical
connection.
SN
000000000000
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