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HARDWARE INSTALLATION GUIDE
November 2016 | 3725-42478-001A
®
®
Polycom
SoundStructure
TEL1 and TEL2

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Summary of Contents for Polycom SoundStructure TEL1

  • Page 1 HARDWARE INSTALLATION GUIDE November 2016 | 3725-42478-001A ® ® Polycom SoundStructure TEL1 and TEL2...
  • Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.
  • Page 3 What’s Included With SoundStructure TEL1 and TEL2 The SoundStructure TEL1 product includes the TEL1 plug-in card, this manual, and a 15-foot long telephone cable as shown in the following figure. If a different length telephone cable is required, a minimum of 26 AWG telephony cable should be used.
  • Page 4: Tools Required

    Hardware Installation Guide for Polycom SoundStructure TEL1 and TEL2 The SoundStructure TEL2 package includes the TEL2 plug-in card and two 15-foot long telephone cables as shown in the following figure. LINE 2 LINE 1 Tools Required A Phillips head screw driver is required to remove the blank rear-panel plate from the SoundStructure device.
  • Page 5 Hardware Installation Guide for Polycom SoundStructure TEL1 and TEL2 To install a plug-in card, follow these steps: 1 If plugged in, unplug the AC power cord from the SoundStructure device. PIN 2: TXD PIN 3: RXD PIN 5: GROUND PIN 7: CTS...
  • Page 6: Connecting To The Telephone Line

    Connecting To The Telephone Line SoundStructure TEL1 The SoundStructure TEL1 has a LINE interface that should be connected to the telephone line that comes from the local PBX or directly from the telephone central office. As shown in the following figure, the LINE interface is typically connected to the telephone wall plate that serves as the PSTN connection and the SoundStructure TEL1 PHONE interface is available to support an optional telephone handset.
  • Page 7 TEL2 are to be connected to analog telephone lines. Using The TEL1 and TEL2 The SoundStructure TEL1 and TEL2 cards are configured through the SoundStructure Studio software as described in the Design Guide for the Polycom SoundStructure manual.
  • Page 8: Troubleshooting

    Hardware Installation Guide for Polycom SoundStructure TEL1 and TEL2 Troubleshooting Problem Solution No audio is heard on the handset Check that the TEL1 is on-hook so audio when it is plugged into the PHONE is routed to the handset. interface on the TEL1...
  • Page 9 Hardware Installation Guide for Polycom SoundStructure TEL1 and TEL2 Problem Solution Can’t take the phone off-hook with the Ensure the desired virtual channel name phone_connect API command is spelled properly and the command syntax is correct as described in the SoundStructure Command Reference document.

This manual is also suitable for:

Soundstructure tel2

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