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InTouch Health InTouch Lite 4 User Manual

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InTouch Lite™ 4
with Boom Camera
User Guide
P/ N: MA- 20084- 002B

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  • Page 1 InTouch Lite™ 4 with Boom Camera User Guide P/ N: MA- 20084- 002B...

  • Page 2: Table Of Contents

    InTouch Lite 4 Main Power - Recharging the InTouch Lite InTouch Lite 4 Head Display InTouch Lite 4 with Boom Camera Idle Features (Out of Session) InTouch Lite 4 with Boom Camera Settings Screens InTouch Lite 4 with Boom Camera Wi- Fi Connection Setup...

  • Page 3: Palette

    Network Configuration Configuring the InTouch Patient Access Device Wireless Connection Non-Overlapping Channels Transmitting Power Interference Security Options NETWORK INSTALLATION INTOUCH LITE 4 WITH BOOM CAMERA TECHNICAL SPECIFICATIONS Performance System Input Power Requirements Classification General Specifications InTouch Lite 4 EMC Classifications InTouch Lite 4...

  • Page 4: Palette

    Operating: Non-operating: CONTACT INFORMATION 24/ 7 Live Technical Support 24/ 7 Live Remote Assistance & 24/ 7 Live Chat E- mail Support Website Sales & Product Demos - 4 - 24/7 Technical Support (877) 484- 9119...

  • Page 5: Copyright

    Copyright © 2019 InTouch Technologies, Inc. All rights reserved. InTouch Lite 4 and this manual contain information including, but not limited to, instructions, descriptions, definitions, firmware and software, which are proprietary to InTouch Technologies, Inc. This copyrighted information is protected under Title 17 of the United States Code. This information shall not be copied, modified, or used in any manner which may violate any rights of InTouch Technologies, Inc.
  • Page 6 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE FOUNDATION OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...

  • Page 7: Safety Instructions

    Safety Instructions User Profile Trained healthcare professionals are the intended users of any InTouch Health Patient Access Device. Users of the system require clinical judgment and experience to review and interpret the patient data transmitted. Notes, Cautions, and Warnings CAUTION: Federal law restricts this device to sale by or on the order of a physician.
  • Page 8 Consult Operator's Manual – Operating Instructions are contained in a separate instruction manual. Do not push or lean – Do not push on cart when it is prevented from lateral movement by an obstruction. Tipping Hazard – Do not pull down on the Boom. Fold and lower the Boom to storage position to transport.

  • Page 9: Electromagnetic Compatibility - Guidance And Manufacturer's Declaration

      In the event of suspected interference from other equipment, which prevents the proper functioning of the InTouch Lite, contact InTouch Health and discontinue use of the system until the problem can be remedied. The following tables contain the Manufacturer’s declaration and additional information required by IEC 60601- 1- 2.
  • Page 10 Table 1: Electromagnetic Emissions The InTouch Lite is intended for use in the electromagnetic environment specified below. The customer or the user of the InTouch Lite should assure that it is used in such an environment. Emissions Test Compliance Electromagnetic Environment RF Emissions Group 1 The InTouch Lite uses RF energy only for its internal...
  • Page 11 Table 2: Electromagnetic Immunity The InTouch Lite system is intended for use in the electromagnetic environment specified below. The customer or the user of the InTouch Lite should assure that it is used in such an environment. Immunity Test EC 60601 Test Compliance Electromagnetic Environment - Level...
  • Page 12 Immunity Test EC 60601 Test Compliance Electromagnetic Environment - Level Level Guidance Power 30 A/m 30 A/m Power frequency magnetic fields Frequency should be at levels characteristic of a (50/ 60 Hz) typical location in a typical commercial Magnetic or hospital environment. Field IEC 61000- 4- 8 is the a.c.
  • Page 13 Table 3: Electromagnetic Immunity InTouch Lite is intended for use in the electromagnetic environment specified below. The customer or the user of an InTouch Lite should assure that it is used in such an environment. Immunity Test EC 60601 Test Level Compliance Electromagnetic Environment - Level...
  • Page 14 Immunity Test EC 60601 Test Level Compliance Electromagnetic Environment - Level Guidance  a. Field strengths from fixed transmitters, such as base stations for radio (cellular/ cordless) telephones and land mobile radios, amateur radio, AM and FM radio broadcast, and TV broadcast cannot be predicted theoretically with accuracy.
  • Page 15 Table 4: Recommended separation distances Recommended separation distances between portable and mobile RF communications equipment and the InTouch Lite. The InTouch Lite is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. The customer or the user of the InTouch Lite can help prevent electromagnetic interference by maintaining a minimum distance between portable and mobile RF communications equipment (transmitters) and the InTouch Lite as recommended below, according to the maximum output power of the...

  • Page 16: Virtual Care System Overview

    Enabling healthcare’s only integrated virtual care platform, InTouch Health powers virtual visits within your clinics, healthcare facilities, or even your patients’ home for an integrated experience across a multitude of use cases, environments, and budgets.
  • Page 17 With Solo by InTouch as your virtual care foundation, connect people, healthcare systems, HIT systems, devices, and third- party software applications to enable telehealth solutions across the patient care journey. Whether launching a scheduled visit from your EMR, providing care for patients at home or in a clinic, Solo by InTouch provides a core set of tools to easily deliver virtual care and provide users with an immersive, patient- centric view of their clinical workflows.

  • Page 18: Intouch Lite 4 With Boom Camera And Its Intended Application

    Camera does not diagnose health care conditions but instead provides the means for the remote physician to administer his or her assessments and examinations. The InTouch Lite 4 with Boom Camera is intended for use in both low and high acuity use cases .

  • Page 19: Intouch Lite4With Boom Camera Anatomy And Components

    Enables local controls and shows Provider Access Software user’s Display face. Battery Charging Displays the power and charging status of the InTouch Lite 4. Status Expansion Panel Includes ports for approved USB peripheral devices, HDMI output, optional HDMI input, and Ethernet.
  • Page 20 Handle Easily maneuver the InTouch Lite 4. Power Cord Used to power the InTouch Lite 4 and recharge the battery. Storage Holds miscellaneous items. Compartment Wheel Locks Locks each wheel in place when stationary (four wheels). Air Vents Air vents help maintain a safe operating temperature for the device.

  • Page 21: Intouch Lite 4 Features

    InTouch Lite 4 Features Adjusting the Head Height on an InTouch Lite 4 The InTouch Lite 4 head can be placed between 54" and 75" off the floor by raising or lowering the head up or down to the desired height.

  • Page 22: Adjusting The Boom

    Adjusting the Boom Directions:  1. Ensure that the InTouch Lite 4 with Boom Camera wheels are locked.  2. Set the Head to its lowest position — See "Adjusting the Head Height on an InTouch Lite 4" on the previous page.
  • Page 23   The InTouch Lite 4 is not being provided sterile and any potential peripherals attached to the InTouch Lite 4 may need to be sterilized prior to use. - 23 - 24/7 Technical Support (877) 484- 9119...

  • Page 24: Moving The Intouch Lite 4

    Moving the InTouch Lite 4 The InTouch Lite 4 is designed to be moved by hospital staff into a broad array of locations such as clinics, emergency rooms, rural hospitals, long- term care communities and more. The requirement for operation is a standard grounded AC outlet supplying a minimum of 100- 240 VAC, 50/ 60 Hz, 6.5A (US and International) for the InTouch Lite 4.

  • Page 25: Intouch Lite 4 Main Power - Recharging The Intouch Lite

    If the battery charge drops below the alarm threshold, the sound- byte “Please plug me in” will be played at intervals until the InTouch Lite 4 is plugged into AC power. Plug in the device as soon as possible. - 25 -...
  • Page 26 The system will charge to 100% in six hours. WARNINGS:   If the power plug of the Lite is damaged, the InTouch Lite 4 with Boom Camera can be operated using the on- board battery system. Report this condition to Technical Service immediately for repair.  ...

  • Page 27: Intouch Lite 4 Head Display

    Camera Idle Features (Out of Session) When the InTouch Lite 4 with Boom Camera is not actively connected to the Provider Access Software, it is considered idle, and an animation will be displayed. NOTE: Screensavers chosen by the customer may optionally be shown; to do so, consult your InTouch Health representative or Technical Support.
  • Page 28 Icon Function Exits and returns InTouch Lite 4 with Boom Camera to idle mode. - 28 - 24/7 Technical Support (877) 484- 9119...
  • Page 29   More Options - other device display settings. Opens an HTML version of the InTouch Lite 4 with Boom Camera's User Guide. Displays Diagnostic Information - – Includes useful technical information such as:  ...

  • Page 30: Intouch Lite 4 With Boom Camera Settings Screens

    InTouch Lite 4 with Boom Camera Settings Screens Tap the screen and then tap the Settings icon InTouch Lite 4 with Boom Camera Wi-Fi Connection Setup  1. Select Wifi Setup from the Settings screen  2. Select the desired secure, clinical wireless SSID network.
  • Page 31 CAUTION: Guest, Staff, and VIP type networks are not suitable for connection of a medical device.  3. Enter the network security key.  3. Use the Information Icon ( ) on the lower right corner of the screen and ensure that the status is Ready before attempting to make a connection. NOTES:  ...

  • Page 32: Connectivity Details

    When Indicator states Weak the Robot may lose the connection— it is best to return to a stronger signal area immediately. Device Cleaning Mode The InTouch Lite 4 with Boom Camera has a screen- cleaning mode, so that no functionality is inadvertently called upon when cleaning.  ...

  • Page 33: Date And Time Settings Screen

    Date and Time Settings Screen The Date and Time settings screen allows the user to change how and if time is displayed on the device. - 33 - 24/7 Technical Support (877) 484- 9119...

  • Page 34: Device Settings - More Options

    Device Settings - More Options From the Settings screen, select the to display additional device settings. - 34 - 24/7 Technical Support (877) 484- 9119...
  • Page 35 - 35 - 24/7 Technical Support (877) 484- 9119...

  • Page 36: Active Session Screen Navigation

    Active Session Screen Navigation When a Virtual Care session is in progress, a screen similar to the one below is displayed. Icon Function Volume control - Move slider to adjust device's volume. Mute the local volume by dragging the slider to the left, or pressing the left- most speaker icon.
  • Page 37 Icon Function Tap to mute the device's microphone, tap again to un- mute. Mutes camera on both Provider and Patient sides. Toggle the Picture- in- Picture. Tap to end the current remote session. A confirmation box will display before the remote session is ended.

  • Page 38: Privacy Handset

    Privacy Handset The Privacy Handset is for use in conversations that require privacy or understandability in a loud environment. When the Privacy Handset is enabled from the Provider Access Software, the standard Patient Access Device audio system is disabled. This means the Patient Access Device microphone is not active, and the Patient Access Device speaker is not active.
  • Page 39 The InTouch Lite 4 with Boom Camera’s expansion panel includes:   1 - HDMI output port   1 - HDMI input (optional)   2 - USB 3.0 ports   1 - Ethernet port NOTE: If you wish to view streaming video from external inputs in 720p HD qual- ity, please ask Technical Support to configure the bandwidth settings on your account.
  • Page 40 Adding third party software or hardware to the Lite may cause it to malfunction or operate erratically. Excluding those devices designed for connection through existing hardware ports, InTouch Health does not support the addition of third party software or hardware to the Lite. Please check with Technical Service PRIOR to installing any other third party devices.

  • Page 41: Lite 4 Power On

    AC outlet and allow the system to charge for at least 6 hours to reach a full charge.  4. Power on the InTouch Lite 4 by pressing the power button located on the back of the head.

  • Page 42: Lite 4 Power Off

    Lite 4 Power Off Follow these steps to power off an InTouch Lite 4:  1. Press power button on back of the head.  2. Confirm the power off with InTouch Patient Access Software by pressing power button a second time.
  • Page 43  4. Flip the battery switch to the off position (press left side of switch down). - 43 - 24/7 Technical Support (877) 484- 9119...

  • Page 44: Intouch Thermal Camera Overview (Optional)

    InTouch Thermal Camera Overview (Optional) InTouch Thermal Camera Indications for Use The InTouch Thermal Camera is only for use in addition to other medical devices (i.e. Thermometer, Ultrasound, Mammography). It does not provide any absolute measurement of temperature and should not be used for sole screening or diagnosis for any disease or condition.

  • Page 45: Using The Intouch Thermal Camera View

      The InTouch Thermal Camera is not intended for use in Home Healthcare or Special Environments, as defined in IEC 60601- 1- 2: 2014.   The emissions characteristics of this equipment make it suitable for use in hospitals (CISPR 11 Class A). If it is used in a residential environment (for which CISPR 11 Class B is normally required) this equipment might not offer adequate protection to radio- frequency communication services.

  • Page 46: Check Thermal Differences

    Check Thermal Differences Use this feature to gather additional information on temperature asymmetries and hotspots. To see the thermal difference between the two spots represented in degrees Celsius.  1. Click and hold on one part of the patient image,  2. Drag the mouse to other parts of the image.  ...

  • Page 47: Palette 1

    Palette 1 Palette 2 Palette 3 Palette 4 - 47 - 24/7 Technical Support (877) 484- 9119...

  • Page 48: Palette

    Palette 5 Palette 6 Cleaning the InTouch Thermal Camera Lens  As excessive cleaning of the lenses may damage the anti- reflective coating, do not clean the lenses frequently. In most cases blowing dust off is sufficient. Finger prints should be removed as soon as possible. CAUTION:  DO NOT clean with ammonia- based solutions.

  • Page 49: Thermal Camera Specifications

    Thermal Camera Specifications Imaging Sensor Uncooled VOx microbolometer technology Array format 320x256 Effective frame Up to 30Hz depending on available bandwidth rate Thermal Sensitivity <40 mK (Industrial); <50 mK (Professional); <60 mK (Consumer) Field of view 24° Accuracy +/- 1.1 °C (for temperature difference) Electrical Input power Power dissipation...

  • Page 50: Intouch Thermal Camera Summary Of Accuracy

    WARNING: The InTouch Thermal Camera must be calibrated at least once a year based on usage. Calibration of the InTouch Thermal Camera must be done by InTouch Health. InTouch Thermal Camera FDA Clearance FDA Clearance - K181716: InTouch Thermal Camera 510(k)

  • Page 51: Patient Access Device - Error Messages

    Patient Access Device - Error Messages These text messages may appear in the lower right of the Patient Access Device's Display. Message Explanation Action “Internet Very high round-trip latency at Provider These error messages represent connection Access or Patient Access Device. non-optimal Internet connection failure.”...
  • Page 52 “No Physician cannot auscultate because Restart stethoscope and try again. stethoscope the stethoscope audio is no longer audio. Power connected to the Provider Access cycle it next to Software. the device.” “Stethoscope Battery needs to be charged or Charge or replace battery. disabled due to replaced by the nurse on the Patient critically low...

  • Page 53: Cleaning And Maintenance

    Cleaning and Maintenance Cleaning Instructions Clean the outer surfaces of the Device when visibly soiled or after contact with any contaminates. All surfaces, such as display monitors or sensor windows may be disinfected using the following procedure. Use a commercial LCD screen cleaner to prevent craze, staining, or discoloration of the display monitors and use optical lens cleaners to clean the camera lenses.

  • Page 54: Approved Disinfectants

    Approved Disinfectants The following disinfectants have been tested for compatibility with InTouch Health devices: NOTE: the following agents are for the exterior, not the lens or screen.   OxyCide   Ethyl Alcohol   Isopropol Alcohol   Sodium Hypochlorite (5.25%- 6.15% household bleach diluted 1: 500 provides >100 ppm available chlorine).

  • Page 55: Maintenance And Inspection

    Maintenance and Inspection InTouch Lite 4 with Boom Camera Maintenance The InTouch Lite 4 with Boom Camera contains no user serviceable parts and requires no maintenance. For further information regarding preventive maintenance, maintenance or assistance with troubleshooting, customers should contact InTouch Health Technical Service.

  • Page 56: Intouch Lite And Network Installation

    InTouch Lite and Network Installation Unpacking and Charging the Patient Access Device  1. Carefully remove the Patient Access Device from its packaging, taking care not to cause damage.  2. Flip the battery switch to the right.   Pressing the button to the left will disconnect the batteries, and pressing to the right will connect the batteries.

  • Page 57: Network Configuration

    Configuring the InTouch Patient Access Device Wireless Connection The InTouch Lite Control Core uses a Windows computing environment and a wireless network card. For the InTouch Lite 4 with Boom Camera, basic Wireless Network connections can be made using the touch- screen, under Settings. Non- Overlapping Channels In order to achieve a smooth transition from one wireless access point (WAP) to the next it’s im- portant to configure each WAP on a non- overlapping channel.
  • Page 58 but all other current security configurations can be configured. WPA2/ AES- PSK is preferred. - 58 - 24/7 Technical Support (877) 484- 9119...

  • Page 59: Network Installation

    Network Installation - 59 - 24/7 Technical Support (877) 484- 9119...

  • Page 60: Intouch Lite 4 With Boom Camera Technical Specifications

    InTouch Lite 4 with Boom Camera Technical Specifications Performance Head Pan range: +/- 170° Tilt range: +27° / -65° max Resolution: 1920x1080p 30fps Range of Motion: Boom Camera 36x zoom (12x optical zoom + 3x digital Pan Rotation Angle: - 170° ~ zoom) +170°...

  • Page 61: System Input Power Requirements

    Battery 4 hrs (depending on use) Life Charging 4 hrs from 100% discharge to 80% charge (6 hrs to 100% charge) Time System Input Power Requirements   InTouch Lite 4 US and International   Voltage 100-240 VAC Frequency 50/60 Hz Current 6.5 Amps...

  • Page 62: Emc Classifications

    Transmission Systems; Harmonised Standard Covering The Essential Requirements Of Article 3.1(B) Of Directive 2014/ 53/ Eu InTouch Lite 4 Environmental Specification for InTouch Lite 4 Operating: Designed to operate in an indoor environment suitable for human personnel. (10° to 38°...
  • Page 63 24 / 7 Live Remote Technical Support & Live Chat https:/ / intouchhealth.com/ contact-us/ E-mail Support ITHSupport@ intouchhealth.com Website www.InTouchHealth.com   InTouch Health User Manuals https:/ / intouchhealth.com/ manuals/   Sales &  Product Demos   (805) 562-8686 InTouch Technologies, Inc. 74 02 Hollister Avenue, Goleta, CA 93117 Ph: 805.562.8686 •...

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