Troubleshooting; Maintenance - Plantronics AP15 User Manual

F. Adjusting Tone
During a call, press the tone control button on the front end of the AP15 to select the preferred sound.
The tone control button has three settings.
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G. Muting a Call
While wearing the headset, press the mute button. The mute indicator will be orange. To deactivate
mute, press the mute button again. The mute indicator will be off.

Troubleshooting

PROBLEM
I cannot hear callers or callers cannot hear me
Possible cause
Compatibility switch set incorrectly
Cable not plugged in correctly
Headset/Handset setting incorrect
Low listening volume
Mute function switched on
PROBLEM
Caller cannot hear me clearly
Possible cause
Your voice is unclear to callers
PROBLEM
I have to adjust the volume on every call
Possible cause
Adjusting volume on phone will cause
volume to change for each call

Maintenance

Disconnect the AP15 from telephone and power supply and clean it with a soft, damp cloth. Do not use
solvents or other cleaners. Allow AP15 to dry completely before reconnecting.
Remedy
Move compatibility switch and listen for a dial tone.
Check connections to your headset and telephone.
Ensure that you can hear a dial tone.
Ensure that the green indicator is showing on the
headset/handset button.
Increase the listening volume by pressing the + at the
top of the listening volume button.
Press the mute button to deactivate mute if the mute
indicator is orange.
Remedy
Adjust the speaking volume switch so you can be
heard clearly. Do not set this level too high.
Remedy
ADRO adjusts input for a consistent output. Use
the listening volume button on the AP15 to set the
desired volume level.
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