Problem Solving - Bompani BOCA814E Instruction Book

22
If the appliance is not working properly, check through the following troubleshooting list before calling
for technical assistance.In some models malfunctions are shown with a code at the end of the cycle.
Code: E:00 Carry out all checks listed in paragraphed marked with *
E:01 Carry out all checks listed in paragraphed marked with **
E:02 Technical malfunction "Call Customer Service"
E:03 Technical malfunction "Call Customer Service"
The washing machine does not work (warning
lights are off) (Display off)
• check that:
1) The mains power supply is working
2) The plug is inserted correctly in the socket
3) The On/Off button has been pressed, or if
there isn't any, that the programming knob is
positioned on a program.
The washing machine does not work (warning
lights are off) (Display on)*
• check that:
1) The program has been selected
2) The Top is closed properly
3) The "Start" button has been pressed (elec-
tronic models only)
4) check the indications provided under "The
washing machine does not fill with water"
The washing machine does not fill with water*:
• check that:
1) There is water in the water supply system
2) The water supply hose is connected to the
washing machine
3) The water supply tap is open
4) The filter is not blocked. If it is, clean the
filter after unplugging the appliance from the
power supply
The washing machine continuously fills and
drains the water**:
• check that:
1) The drain hose has been installed at the
proper height (60-90 cm)
2) The end of the drain hose is not under water
The washing machine does not drain or spin**:
• check that:
1) The drain hose is properly connected
If, after trying the above remedies, the machine still does not work, refer
the fault to the nearest authorised service centre.
When calling the service centre, inform them of the machine model, the
serial number and the type of fault.
This information will allow the technical service staff to select the ap-
propriate spare parts, thus making the repair service quicker and more
efficient (fig. 26).
EN
MAINTENANCE
TROUBLESHOOTING
2) The drain hose is not bent
3) The drainage filter is not blocked
4) The no-spin function has not been selected
5) The "stop with water" function has not been
selected.
The washing machine vibrates and is noisy
• check that:
1) All the blocking elements used for transporta-
tion have been removed.
2) the washing machine is level
3) Bulky items such as sheets, tablecloths etc.
are not all in one part of the drum
The top does not open
• check that:
1) the wash cycle is finished.
2) the "stop with water" function has not been
selected (automatic on some models).
The washing has not been properly spun
• check that:
1) The washing is evenly distributed in the drum
2) The correct spin speed has been selected
The washing machine stops during the wash
• check that:
1) The mains power supply is working
There is still a lot of detergent in the compart-
ment
• check that:
1) The water supply tap is open
2) The filter between the tap and the supply
hose is clean
model
N ° 204276237
220 V Hz
26 heating wash
kg wash
kg dry heating dryer
wash motor
2
5 / 100 N/cm
spin motor
A
dryer motor
pump
total w
SM3012
W
W
W
W
W
W