Troubleshooting - Silvercrest SND 3600 D3 Operating Instructions Manual

Troubleshooting

The following table will help you to identify and rectify minor
malfunctions:
Fault
PWR LED
1
not light up .
Poor image quality .
The scanned images
are blurred .
Scanner is not
recognised by the
computer after soft-
ware installation .
The scanner cannot
be operated via the
software .
■ 18 │ GB │ IE
Possible cause
The device is not
does
correctly connected .
Dust on the scanner's
background lighting .
Dust on the
film/slide .
The lens of the scan-
ner has fogged up
due to temperature
differences .
The scanner is not
connected to the
USB port on the
computer .
The USB port on the
computer is defec-
tive .
The computer needs
to be rebooted .
An anti-virus program
is blocking the func-
tionality of the scan-
ner or the software .
Remedy
Connect the
device .
Clean the back-
ground lighting
(see section
"Cleaning") .
Clean the film/
slide .
Wait until the
device has ac-
climatised to room
temperature .
Connect the de-
vice to a USB port
on your computer .
Connect the de-
vice to a different
USB port on your
computer .
Restart your com-
puter .
Check the settings
on your anti-virus
program .
SND 3600 D3