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Troubleshoot Virtual Office
When you use Virtual Office, error messages may display on-screen.
Table 4 lists error messages and actions to correct the causes.
Table 4: Troubleshoot Virtual Office (Part 1 of 3)
Displayed Message
Busy, try again
Invalid ID (1)
Invalid ID (2)
2. Press the
highlight
Virtual Office
3. Press the
Probable Cause
Remote IP Phone is
active (not idle).
ACD IP Phone is
logged in.
Make-Set-Busy is
inactive on ACD IP
Phone.
Incorrect User ID
entered.
User ID is not in
Gatekeeper
database.
Incorrect User ID
entered.
Additional features
Navigation
keys to scroll and
Logout.
Select
key.
Action
Wait for remote
telephone to become
idle and try again.
Log out of ACD IP
Phone before
initiating Virtual
Office from another
IP Phone.
Set Make-Set-Busy
active on ACD IP
Phone.
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
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