Blue Sky Network SKYLINK Frequently Asked Questions Manual
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Also See for SKYLINK:
- User manual (50 pages) ,
- Installation manual (29 pages) ,
- Quick start manual (8 pages)
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Summary of Contents for Blue Sky Network SKYLINK
- Page 1 SKYLINK Frequently Asked Questions Email: support@blueskynetwork.com Blue Sky Network, LLC 5353 Mission Center Rd, Suite 222 Website: www.blueskynetwork.com San Diego, CA 92108...
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Page 2: Table Of Contents
Device Management ....................8 How do I prioritize data routing to use GSM or SAT first? ..........8 Where can I find the current SkyLink and satellite firmware versions? ....8 How can I manage a fleet of SkyLink devices? ..............8 How do I set up my apps to low bandwidth? ................ - Page 3 SkyLink FAQs v1.5 Does the app-based PTT in the SkyLink Communications Companion use Iridium voice or data? ........................... 9 Technical Support ....................... 10 Page 3 of 10 © 2021 Blue Sky Network, All Rights Reserved...
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Page 4: About Skylink
It is important that the Iridium-approved antennas be mounted with an unobstructed, full view of the sky and away from other radiating antennas that may cause interference. Please see the SkyLink Installation Guide for suggested device/antenna mounting locations and detailed steps on equipment installation. -
Page 5: Frequently Asked Questions
Switch your mobile device into airplane mode before connecting to the SkyLink WiFi. If you used a mobile device, try using a tablet (or vice versa) to log on. If you are still unable to connect to the SkyLink device’s WiFi, please contact our support team for further assistance. -
Page 6: I Am Not Receiving Incoming Call Notifications On Sip Extensions
4. I am not receiving incoming call notifications on SIP extensions . The SkyLink device has 2 incoming Iridium phone lines. It is possible that you are not receiving call notifications because the SIP extension you are using is not configured to receive incoming calls from the Iridium line you are calling. -
Page 7: Antennas / Power Sources
5. Why did my device not power on after I connected the power cable? Confirm that the correct cable is attached to the appropriate port. The power port is located on the left-hand side of the device’s bottom panel. Your SkyLink kit will come with one of the following power adapters:... -
Page 8: Can I Use An Alternative Cellular Antenna
BSN cannot offer per-stream priorities or VLANs over the Iridium link. 10. Where can I find the current SkyLink and satellite firmware versions? The Status screen on the SkyLink Web Interface has the device’s current hardware and software versions. ‘SYN267 REV F’ refers to the chipsets/hardware revision and ‘2.02-210627-0009’ refers to the firmware revision/date/time. -
Page 9: How Can I Optimize The Use Of My Sip Phone Apps (E.g., Gs Wave, Linphone)
16. What is the battery performance of the SkyLin k Backup Battery? The long life SkyLink Backup Battery will provide up to 48 hours of continuous power per charge. 17. Does the app-based PTT in the SkyLink Communications Companion use Iridium voice or data? The Communications Companion will use Iridium data. - Page 10 SkyLink FAQs v1.5 TECHNICAL SUPPORT Blue Sky Network is committed to providing the highest level of service and support. If you have any questions or concerns, please feel free to contact us by email or phone; contact information is available at the bottom of this page.
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