Blue Sky Network HawkEye 5500 Install Manual
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Blue Sky Network HawkEye 5500 Install Manual

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HawkEye 5500
Install Guide
Version 3.4
BSN-300503

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Summary of Contents for Blue Sky Network HawkEye 5500

  • Page 1 HawkEye 5500 Install Guide Version 3.4 BSN-300503...
  • Page 2 HawkEye 5500 Installation Guide - 6/23/2020 Notice Page 2 of 37 © 2020 Blue Sky Network, All Right Reserved.

  • Page 3: Notice

    Notice NOTICE This guide is published and copyrighted by Blue Sky Network (BSN). All information and specifications in this document are subject to change without notice. Nothing in this document is intended to create addi- tional or separate warranties or guarantees.

  • Page 4: Revision History

    Added wiring diagrams to appendix C 18-Feb-2020 Added photos and expanded installation requirements 15-Jun-2020 Updated wiring diagrams 16-Jun-2020 Changed behavior of waypoint LED 23-Jun-2020 Grammar corrections, added note about SOS pins, led behavior Page 4 of 37 © 2020 Blue Sky Network, All Right Reserved.

  • Page 5: Table Of Contents

    Step 1 - Install Battery & SIM ........................16 Step 2 – Attach Power ..........................17 PIN 1 ..............................17 PIN 2 ..............................17 PIN 3 ..............................17 Step 3 – Attach Antennas ........................18 Page 5 of 37 © 2020 Blue Sky Network, All Right Reserved.
  • Page 6 Perform a Full system test ........................27 READ DIAGNOSTIC SYSTEM INFORMATION..................27 Connecting to BT command server ....................27 Sending SMS commands ........................27 Issuing commands ..........................27 Page 6 of 37 © 2020 Blue Sky Network, All Right Reserved.
  • Page 7 HawkEye 5500 Installation Guide - 6/23/2020 Revision History Appendix C – Cable Diagrams ..................29 Support .......................... 36 Page 7 of 37 © 2020 Blue Sky Network, All Right Reserved.

  • Page 8: Introduction

    This installation guide covers the process to installing the HawkEye 5500 on a vehicle. HAWKEYE 5500 The HawkEye 5500 is a dual-mode tracking, telemetry, and communication system designed to be installed in vehicles. The dual-mode tracking capability enables the unit to switch back and forth between 2G/3G/LTE cellular and Iridium satellite networks for uninterrupted tracking coverage.

  • Page 9: Extending Wiring Assemblies

    (e.g. crimped) extensions. Please ensure that extension wire is the same or thicker gauge wire to prevent possible issues with wire overheating. Page 9 of 37 © 2020 Blue Sky Network, All Right Reserved.

  • Page 10: Rear Panel Description

    Digital OUT #1 +10-32 VDC Power Spare Speaker - Digital OUT #2 Speaker + Ground NOTE: See Appendix C – Cable Diagrams for information regarding cable construction requirements. Page 10 of 37 © 2020 Blue Sky Network, All Right Reserved.

  • Page 11: Control Panel Description

    To send a waypoint, simply press the yellow waypoint button until you hear the beep. The transmit pending light will then light up and the unit will immediately attempt to transmit a waypoint message. ACTIVATING / DEACTIVATING EMERGENCY VIA FRONT PANNEL Page 11 of 37 © 2020 Blue Sky Network, All Right Reserved.

  • Page 12: Bottom Panel Description

    BOTTOM PANEL DESCRIPTION The bottom panel of the unit contains the following information:  Product name  Iridium IMEI  Product serial number  Required certification notifications Page 12 of 37 © 2020 Blue Sky Network, All Right Reserved.

  • Page 13: Mounting & Installation

    MOUNTING & INSTALLATION The HawkEye 5500 has mounting holes that allow for straps and ties to be used to secure the unit to the vehicle. Optionally, a mounting plate can be purchased that provides easy access to attach and detach the unit.

  • Page 14: Location Requirements

    BLUE. MOUNTING The HawkEye 5500 should be securely fastened to the vehicle in order to ensure features like crash and rollover detection operate properly. Failure to do so may cause these features to become unstable and unusable. There are two methods of fastening the unit to the vehicle: Page 14 of 37 ©...

  • Page 15: Mounting With Just Unit

    MOUNTING WITH BRACKET The HawkEye 5500 has an optional mounting bracket that allows for the bracket to be secured to the vehicle using screws or tie straps. The unit then clips into the bracket for easy installation and removal. The bottom plate also provides a good surface to utilize other adhesives like Velcro.

  • Page 16: Installation Procedure

    HawkEye 5500 Installation Guide - 6/23/2020 Installation Procedure INSTALLATION PROCEDURE NOTE: Blue Sky Network can make cables too! If you would like, we can produce cables based on your installation needs. Please contact us for more details. STEP 1 - INSTALL BATTERY & SIM Due to shipping limitations on lithium powered electronics, the battery of the HE5500 may be shipped not installed into the unit.

  • Page 17: Step 2 - Attach Power

    PIN 1 should be connected to constant vehicle power as close to the battery as possible. It should also be fused with a 3-amp inline fuse. The HawkEye 5500 can be attached behind a master battery cutoff switch if necessary, as the internal unit will run on backup battery if required. This pin is used for running the unit and charging the battery.

  • Page 18: Step 3 - Attach Antennas

    Installation Procedure STEP 3 – ATTACH ANTENNAS The HawkEye 5500 requires the use of external GPS and Iridium antennas. In its default configuration, the unit contains the cellular and Bluetooth antenna internally in the unit. Blue Sky Network does offer an external cellular antenna configuration if cellular reception is not possible inside the vehicle due to armor plating or other blocking material.

  • Page 19: Iridium & Gps Antenna

    IRIDIUM & GPS ANTENNA The HawkEye 5500 Iridium and GPS antennas are external to the unit. Both antennas are recommended to be positioned in a location where they have clear visibility of the sky and should not be angled at a degree greater that 8°...

  • Page 20: Step 4 - Obd Vehicle Bus Integration

    Installation Procedure STEP 4 – OBD VEHICLE BUS INTEGRATION The HawkEye 5500 supports tight vehicle installation using a connection to the standard On Board Diagnostics (OBD) interface. This interface is different from passenger vehicles to commercial vehicles so please be sure you know your installation scenario before ordering the cable.

  • Page 21: Step 5 - Install The Emergency Switch

    Custom emergency switches can be utilized with the HawkEye 5500 if needed. If you do not find the stock emergency switch meets your operation requirements, please give us a call so we can advise on appropriate wiring for alternative switch.

  • Page 22: First Power On Procedure

    POWER ON UNIT When powering on the HawkEye 5500, it is important to have the vehicle in a position to acquire good signal strength to speed up the time it will take for the device to acquire its first satellite & GPS lock.

  • Page 23: Configure Unit

    First Power On Procedure CONFIGURE UNIT Before using your HawkEye 5500, it is recommended that you take time to check and update the parameters on the device to prevent unexpected data usage. By default, Blue Sky Network configures the HawkEye 5500 at the factory default setting of 2 minute reporting while moving and 10 minute when stationary.

  • Page 24: Replacing The Sim

    CONFIGURE CELLULAR SETTINGS If you chose to use a different SIM than one provided by Blue Sky Network, the cellular connection settings may need to be altered in order to properly connect to a cellular network. To do this,...

  • Page 25: Replacing Or Removing The Battery

    Please note that if the battery is inserted incorrectly, the unit will not function until the direction of the battery is fixed. NOTE: While the battery used by the HawkEye 5500 may look generic, it is a very specific type of protected cell that is necessary for proper operation and unit safety. If you wish to purchase additional batteries, please contact us.

  • Page 26: Appendix A - Faq

    Blue Sky Network Technical Support and we’ll be happy to help! The HawkEye 5500 won’t turn on. Try fully charging your HawkEye 5500 (at least 4.5 hours) and then attempt to power on the device again. When charging, the charging LED light will change from red to yellow to green to indicate that it has passed 15% charged and 50% charged.

  • Page 27: Appendix B - Troubleshooting

    The list of commands can be viewed by issuing a ‘HELP’ command. To see a system overview of all diagnostic information contained in each command. Issue the command without any further arguments. For sample to see system information, issue ‘SYS’. Page 27 of 37 © 2020 Blue Sky Network, All Right Reserved.
  • Page 28 HawkEye 5500 Installation Guide - 6/23/2020 Appendix B – Troubleshooting Sub commands can be accessed using the ‘:’ as a separator. For example. ‘GSM.APN:internet.t- mobile.com’ will set the APN to ‘internet.t-mobile.com’. Page 28 of 37 © 2020 Blue Sky Network, All Right Reserved.
  • Page 29 Cable diagrams can be created for specific installations upon request. Please do not hesitate to contact us if you have a need for more extensive diagrams. Blue Sky Network can make cables too! If you would like, we can produce cables based on your installation needs. Please contact us for more details.
  • Page 30 HawkEye 5500 Installation Guide - 6/23/2020 Appendix C – Cable Diagrams Page 30 of 37 © 2020 Blue Sky Network, All Right Reserved.
  • Page 31 HawkEye 5500 Installation Guide - 6/23/2020 Appendix C – Cable Diagrams Page 31 of 37 © 2020 Blue Sky Network, All Right Reserved.
  • Page 32 HawkEye 5500 Installation Guide - 6/23/2020 Appendix C – Cable Diagrams Page 32 of 37 © 2020 Blue Sky Network, All Right Reserved.
  • Page 33 HawkEye 5500 Installation Guide - 6/23/2020 Appendix C – Cable Diagrams Page 33 of 37 © 2020 Blue Sky Network, All Right Reserved.
  • Page 34 HawkEye 5500 Installation Guide - 6/23/2020 Appendix C – Cable Diagrams Page 34 of 37 © 2020 Blue Sky Network, All Right Reserved.
  • Page 35 HawkEye 5500 Installation Guide - 6/23/2020 Appendix C – Cable Diagrams Page 35 of 37 © 2020 Blue Sky Network, All Right Reserved.
  • Page 36 SUPPORT Please do not hesitate to contact us either via email, or phone. For self-help, please visit https://blueskynetwork.com/support for more information. Thank you for choosing Blue Sky Network! Page 36 of 37 © 2020 Blue Sky Network, All Right Reserved.
  • Page 37 HawkEye 5500 Installation Guide - 6/23/2020 Support Blue Sky Network, 5333 Mission Center Rd, Suite 220, San Diego, CA 92108 Phone: +1 858-551-3894 support@blueskynetwork.com | W: www.blueskynetwork.com Page 37 of 37 © 2020 Blue Sky Network, All Right Reserved.

This manual is also suitable for:

He5500

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