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Sunway SMG Series User Manual

Analog gateway
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Synway SMG Series Analog Gateway
Synway Information Engineering Co., Ltd
SMG1008
SMG1016
SMG1032
SMG1032A2
SMG1032A4
Analog Gateway
Version 1.5.3
www.synway.net

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  • Page 1 Synway SMG Series Analog Gateway SMG1008 SMG1016 SMG1032 SMG1032A2 SMG1032A4 Analog Gateway Version 1.5.3 Synway Information Engineering Co., Ltd www.synway.net...

  • Page 2: Table Of Contents

    Dialing Rule ......................44 3.5.10 Dialing Timeout .......................47 3.5.11 Cue Tone ........................48 3.5.12 Color Ring.......................49 3.5.13 QoS ........................50 Port Settings ....................51 3.6.1 FXS.........................51 3.6.2 FXO ........................56 3.6.3 Port Group ......................60 SMG Series Analog Gateway User Manual (Version 1.5.3) Page i...
  • Page 3 SNMP Config ......................89 3.9.11 PING Test .......................90 3.9.12 TRACERT Test .......................91 3.9.13 Change Password ....................92 3.9.14 Restart ........................92 Appendix A Technical Specifications..........93 Appendix B Troubleshooting ..............94 Appendix C Technical/sales Support ..........97 SMG Series Analog Gateway User Manual (Version 1.5.3) Page ii...

  • Page 4: Copyright Declaration

    Moreover, Synway assumes no responsibility in obtaining permission and authorization of any third party patent, copyright or product involved in relation to the use of this document. SMG Series Analog Gateway User Manual (Version 1.5.3) Page iii...

  • Page 5: Revision History

    Add description on the new series SMG1032A4 Version 1.5.1 2015-01 New revision Version 1.5.2 2015-04 New revision Version 1.5.3 2015-11 New revision Note: Please visit our website http://www.synway.net to obtain the latest version of this document. SMG Series Analog Gateway User Manual (Version 1.5.3) Page iv...

  • Page 6: Chapter 1 Product Introduction

    Chapter 1 Product Introduction Thank you for choosing Synway SMG Series Analog Gateway! The Synway SMG series analog gateway products (hereinafter referred to as ‘SMG analog gateway’) are mainly used for connecting traditional phone sets, fax machines and PBXes with the IP telephony network or IP PBX.

  • Page 7: Feature List

    When a channel in a port group is ringing, another channel in the same port group Preemptive Answer can press the preemptive answer keyboard shortcut to transfer the call from the SMG Series Analog Gateway User Manual (Version 1.5.3) Page 2...

  • Page 8: Hardware Description

    FXO interface; however, the respective amount of FXS and FXO interfaces must be multiples of 2. See below for product appearance. Console Port Alarm Indicator Power Indicator RJ11 Reset Button Interfaces Run Indicator Figure 1-2 SMG1032 Front View SMG Series Analog Gateway User Manual (Version 1.5.3) Page 3...
  • Page 9 Indicator Figure 1-6 SMG1032A4 Front View Grounding Stud RJ45 220V AC Power Key Interface Figure 1-7 SMG1032A4 Rear View Screw Holes for Ventilation Foot Bracket Holes Figure 1-8 Left View SMG Series Analog Gateway User Manual (Version 1.5.3) Page 4...

  • Page 10: Alarm Info

    The SMG analog gateway is equipped with two indicators denoting the system’s running status: Run Indicator (green LED) and Alarm Indicator (red LED). The table below explains the states and meanings of the two indicators. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 5...
  • Page 11 During runtime, if the alarm indicator lights up or flashes, it indicates that the device goes abnormal. If you cannot figure out and solve the problem by yourself, please contact our technicians for help. Go to Appendix C Technical/sales Support to find the contact way. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 6...

  • Page 12: Chapter 2 Quick Guide

    1 through 16 and the other corresponds to 17 through 32. Each pin in the RJ21 connector functions as follows. Figure 2-2 RJ21 Pin Layout The pins Ch1-a/b through Ch16-a/b on the RJ21 interface will be used respectively corresponding SMG Series Analog Gateway User Manual (Version 1.5.3) Page 7...
  • Page 13 For detailed instructions about changing the password, refer to 3.9.13 Change Password. After changing the password, you are required to log SMG Series Analog Gateway User Manual (Version 1.5.3) Page 8...
  • Page 14 Port Group’ on the WEB interface and click the ‘Add New’ button to create a new port group and add FXS ports which are connected with stations to it. Refer to SMG Series Analog Gateway User Manual (Version 1.5.3) Page 9...
  • Page 15 Remote B. Once a flash is generated, Station will go into the dialing state (the FXS port sends it dialing tones) before it dials the forwarding number. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 10...
  • Page 16 If you cannot figure out and solve the problem by yourself, please contact our technicians for help. Otherwise it may lead to a drop in performance or unexpected errors. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 11...

  • Page 17: Chapter 3 Web Configuration

    The prompt “New UI language is being set. Please do not leave this page.” will display on the interface upon your first login after changing the UI language. See Figure 3-2. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 12...
  • Page 18 Synway Information Engineering Co., Ltd Figure 3-2 Login Interface after Language Modified After login, you can see the main interface as below. Figure 3-3 Main Interface SMG Series Analog Gateway User Manual (Version 1.5.3) Page 13...

  • Page 19: Operation Info

    The three parameters from left to right are IP address, subnet mask and default IP Address gateway of LAN 1 or LAN 2 (disabled by default). DNS Server DNS server address of LAN 1 or LAN 2 (disabled by default). SMG Series Analog Gateway User Manual (Version 1.5.3) Page 14...

  • Page 20: Channel State

    Type of the channel on the device: FXS or FXO. If this item shows ---, it means this Type channel is unavailable, that is, the corresponding module to this channel is not inserted or damaged. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 15...

  • Page 21: Call Count

    Call Forward Total number of calls which have been forwarded. Routing Failure Total number of calls which fail because no routing rules are matched. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 16...

  • Page 22: Sip Message Count

    SIP and FXS/FXO. The gateway can work normally after configuration. See Figure 3-10 for the Quick Config-Network Settings interface. Refer to 3.9.2 Network detailed settings. After configuration, click Next to enter the SIP Settings interface. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 17...
  • Page 23 FXS interface. Refer to 3.6.1 FXS for detailed settings. After configuration, click Back to go back to the SIP Settings interface; click Next to enter the FXO Settings interface. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 18...

  • Page 24: Voip Settings

    SIP Station is to set the basic information of the SIP station, SIP Server is to set the basic information of the SIP server, NAT Setting is used to configure the parameters for NAT, and Media Settings is to set the RTP port and the payload type. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 19...

  • Page 25: Sip

    If a dialog box pops up after you save your settings asking you to restart the service, do it immediately to apply the changes. Refer to 3.9.14 Restart for detailed SMG Series Analog Gateway User Manual (Version 1.5.3) Page 20...
  • Page 26 IMS Network Externally Bound Address, Externally Bound Port and Authentication Username be shown. Externally Bound Externally bound IP address for registration. Address Externally Bound Externally bound port for registration. Port SMG Series Analog Gateway User Manual (Version 1.5.3) Page 21...

  • Page 27: Sip Compatibility

    Save to save your settings into the gateway or click Reset to restore the configurations. Figure 3-17 SIP Compatibility Setting Interface The table below explains the items shown in Figure 3-17. Item Description SMG Series Analog Gateway User Manual (Version 1.5.3) Page 22...
  • Page 28 The criterion used to encrypt the SIP signal. At present only VOS1.1 is supported. The identifier field of the VOS encryption, which is used to obtain the key of the SIP Identifier encryption. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 23...

  • Page 29: Sip Station

    The username must be the same as that used to register the SIP terminal to the gateway. Figure 3-19 Add New SIP Station The table below explains the items shown above: Item Description Number The logical number for a SIP station to register to the gateway. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 24...

  • Page 30: Sip Server

    SIP) and you will see the item SIP Server under the VoIP Settings menu. Click ‘SIP Server’ to go into the SIP Server interface. By default, there is no available SIP server. See Figure 3-22 below. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 25...
  • Page 31 Click Modify in the above figure to modify the configuration of the SIP server. See Figure 3-25. The configuration items on this interface are the same as those on the Add New SIP Server interface. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 26...

  • Page 32: Nat Setting

    See Figure 3-26 for the NAT setting interface where you can configure the parameters for NAT. After configuration, click Save to save your settings into the gateway or click Reset to restore the configurations. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 27...
  • Page 33 Rport so as to use them for the following Auto Detect NAT IP communication. By default, this feature is disabled. Note: This feature gets valid only when Rport is enabled. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 28...

  • Page 34: Media

    RFC2833, In-band and Signaling, with the default value of RFC2833. Mode Payload of the RFC2833 formatted DTMF signals on the IP channel. Range of RFC2833 Payload value: 90~127, with the default value of 101. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 29...
  • Page 35 Note: Only when JitterMode is set to Adaptive Mode will this item be shown. Voice Gain Output Adjusts the gain of the voice output from IP. Range of value: -24~24, calculated by from IP dB, with the default value of 0. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 30...

  • Page 36: Advanced Settings

    Color Ring is used to upload the color ring file which can be set as a ringback tone for an incoming call from IP to FXS port. QoS uses the differentiated services technology to increase the gateway’s service quality. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 31...

  • Page 37: Fxs

    Adjusts the gain of the voice output from the FXS port. The value must be multiples from FXS of 3. Range of value: -24~24, calculated by dB, with the default value of 0. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 32...
  • Page 38 If a dialog box pops up after you save your settings asking you to restart the service, do it immediately to apply the changes. Refer to 3.9.14 Restart for detailed instructions. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 33...

  • Page 39: Fxo

    200. Energy of the DTMF signal sent by the gateway. Range of value: -35~15, calculated DTMF Energy by dB, with the default value of -11. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 34...

  • Page 40: Tone Detector

    See Figure 3-31 for the Tone Parameters setting interface. By default, there are three pieces of tone parameters on the gateway. Click Add New to add tone parameters manually, see Figure 3-32. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 35...
  • Page 41 Dial Tone is 0, Busy Tone is 2, Ringback Tone is 1. Accepted Frequency Allowable error of the center frequency. Range of value: 1~5, calculated by %, with Error the default value of 5. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 36...
  • Page 42 Uncheck All means to cancel all selections on the current page; Inverse means to uncheck the selected items and check the unselected. To clear all tone at a time, click the Clear All button in Figure 3-31. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 37...

  • Page 43: Tone Generator

    3.5.5 DTMF Detector Figure 3-35 DTMF Detector Configuration Interface See Figure 3-35 for the DTMF detector configuration. The table below explains the items shown in the above figure. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 38...

  • Page 44: Ringing Scheme

    Figure 3-36 Ringing Scheme Configuration Interface By default, there is no available ringing scheme on the gateway. See Figure 3-36. Click Add New to add a ringing scheme manually, see Figure 3-37. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 39...
  • Page 45 Click Modify in Figure 3-38 to modify the ringing scheme. See Figure 3-39 for the Ringing Scheme Modification interface. The configuration items on this interface are the same as those on the Add New Ringing Scheme interface. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 40...

  • Page 46: Fax

    Disable which means to disable both T.38 and Fax Mode Pass-through. See Figure 3-41 for the fax configuration under the T.38 mode. Figure 3-41 Fax Configuration Interface (T.38 Mode) SMG Series Analog Gateway User Manual (Version 1.5.3) Page 41...
  • Page 47 If you set Fax Mode to Pass-through, you can see the interface shown as Figure 3-42. Figure 3-42 Fax Configuration Interface (Pass-through Mode) The table below explains the configuration item in the above figure. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 42...

  • Page 48: Function Key

    Then the gateway will ring the phone. At that time, pick up the phone and you can hear the voice prompt played by the gateway (e.g. ‘Test successful.’) SMG Series Analog Gateway User Manual (Version 1.5.3) Page 43...

  • Page 49: Dialing Rule

    Add New button on the bottom right corner. See Figure 3-45 for the dialing rule adding interface. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 44...
  • Page 50 Only set it at the beginning of the string, representing symbol “#” “#”. There are 19 dialing rules already configured on the gateway for easy use. See below for detailed information. Priority Dialing Rule Description SMG Series Analog Gateway User Manual (Version 1.5.3) Page 45...
  • Page 51 Click Modify in Figure 3-44 to modify the dialing rules. See Figure 3-46 for the dialing rule modification interface. The configuration items on this interface are the same as those on the Add New Dialing Rule interface. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 46...

  • Page 52: Dialing Timeout

    Figure 3-47 Dialing Rule Configuration Interface (Character) 3.5.10 Dialing Timeout Figure 3-48 Dialing Timeout Info Interface See Figure 3-48 for the dialing timeout info interface. The table below explains the items shown in the above figure. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 47...

  • Page 53: Cue Tone

    See Figure 3-50 for the Cue Tone interface. The table below explains the items shown in the above figure. Item Description Language Sets the language for the gateway to play voice, including two options Chinese and SMG Series Analog Gateway User Manual (Version 1.5.3) Page 48...

  • Page 54: Color Ring

    The unique index of each color ring to be uploaded. It is user-defined, with the default value of default. Description Color Ring The file of the color Ring to be uploaded. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 49...

  • Page 55: Qos

    Figure 3-55 Differentiated Services Setting Interface See Figure 3-55 for the Differentiated Services setting interface. Using this technology, the gateway can meet various application requirements under a limited bandwidth and ensure neither SMG Series Analog Gateway User Manual (Version 1.5.3) Page 50...

  • Page 56: Port Settings

    See Figure 3-57 for the FXS settings interface. The list in the above figure shows the feature and properties of each FXS port. Click Modify in Figure 3-57 to modify the properties of the corresponding port. See Figure 3-58 for the FXS modification interface. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 51...
  • Page 57 When this item is set to No, the item Reg Status on the FXS settings interface Register Port (Figure 3-57) shows Unregistered; when this item is set to Yes, the item Reg Status shows Failed or Registered. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 52...
  • Page 58 FXS port will forward incoming IP calls according to FWD Type. Note: To Call Forward enable this feature, do not put the FXS port into a port group with other ports. The default setting is disabled. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 53...
  • Page 59 Or you can click Batch to modify several pieces of FXS settings at the same time. See Figure 3-59 below for the FXS batch modification interface. The configuration items on this interface are the same as those on the FXS modification interface (Figure 3-58). SMG Series Analog Gateway User Manual (Version 1.5.3) Page 54...
  • Page 60 The starting serial number of the FXS port on the device in the batch setting. Ending Port The ending serial number of the FXS port on the device in the batch setting. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 55...

  • Page 61: Fxo

    See Figure 3-60 for the FXO settings interface. The list in the above figure shows the feature and properties of each FXO port. Click Modify in Figure 3-60 to modify the properties of the corresponding port. See Figure 3-61 for the FXO modification interface. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 56...
  • Page 62 Username Note: This item appears only when IMS Network is enabled. Server Index The index of the SIP server which will be quoted by the current FXO port. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 57...
  • Page 63 Or you can click Batch to modify several pieces of FXO settings at the same time. See Figure 3-62 below for the FXO batch modification interface. The configuration items on this interface are the same as those on the FXO modification interface (Figure 3-61). SMG Series Analog Gateway User Manual (Version 1.5.3) Page 58...
  • Page 64 Sets the increase or decrease step size of the SIP account in the batch setting. Size Authentication Password The rule for batch setting the authentication password, including Increase and Batch Rule Decrease two options. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 59...

  • Page 65: Port Group

    Add New button on the bottom right corner of the above list. See Figure 3-64 for the port group adding interface. Note that a port which has been occupied by one port group cannot be chosen by others. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 60...
  • Page 66 IMS network is enabled. Username Note: This item appears only when IMS Network is enabled. Server Index The index of the SIP server which will be quoted by the current port group. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 61...
  • Page 67 Registration status of the port group. When Register Port Group is set to No, the value of this item is Unregistered; when Register Port Group is set to Yes, the Register Status value of this item may be Failed or Registered. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 62...
  • Page 68 Check All FXO Ports means to select all available FXO ports on the current page; Check All FXS Ports means to select all available FXS ports on the current page. See Figure SMG Series Analog Gateway User Manual (Version 1.5.3) Page 63...

  • Page 69: Route Settings

    To clear all port groups at a time, click the Clear All button in Figure 3-65. 3.7 Route Settings Route Settings is used to specify the routing rules for calls on two directions: IP Tel and Tel IP. See Figure 3-67. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 64...

  • Page 70: Routing Parameters

    The IP Tel routing rule configuration has two modes: Standard and Character. Under the Standard mode, click Add New to add them manually. See Figure 3-70. You may use the default values of all the configuration items herein. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 65...
  • Page 71 Route by Number interface. In such case, the configuration item Call Destination goes invalid and shows Route by Number on the routing rule configuration interface. The default setting is disabled. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 66...
  • Page 72 You can edit the routing rule list to add a new one or modify an old one. The exact meaning of each element of the rule is described on the page. Figure 3-72 IP Tel Routing Rule Configuration Interface (Character) SMG Series Analog Gateway User Manual (Version 1.5.3) Page 67...

  • Page 73: Tel To Ip

    If a call matches several routing rules, it will be processed according to the one with the highest priority. More information about each routing rule, with the default value of default. Description SMG Series Analog Gateway User Manual (Version 1.5.3) Page 68...
  • Page 74 You can edit the routing rule list to add a new one or modify an old one. The exact meaning of each element of the rule is described on the page. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 69...

  • Page 75: Number Manipulation

    Add New button on the bottom right corner of the list in the above figure. See Figure 3-79 for the IP Tel CallerID manipulation rule adding interface. You may use the default values of all the configuration items herein. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 70...
  • Page 76 More information about each number manipulation rule, with the default value of Description default. IP address from where the call is initiated. This item can be set to a specific IP Call Initiator address or “*” which indicates any IP address. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 71...
  • Page 77 CallerID manipulation rule modification interface. The configuration items on this interface are the same as those on the Add IP Tel CallerID Manipulation Rule interface. Note that the item Index cannot be modified. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 72...
  • Page 78 The exact meaning of each element of the rule is described on the page. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 73...

  • Page 79: Ip To Tel Calleeid

    IP Tel CalleeID manipulation interface. The configuration items on this interface are the same as those on IP Tel CallerID Manipulation Interface (Figure 3-78). Figure 3-82 IP Tel CalleeID Manipulation Interface(Standard) SMG Series Analog Gateway User Manual (Version 1.5.3) Page 74...

  • Page 80: Tel To Ip Callerid

    Description The unique index of each number manipulation rule, which denotes its priority. A Index number manipulation rule with a smaller index value has a higher priority. If a call SMG Series Analog Gateway User Manual (Version 1.5.3) Page 75...
  • Page 81 CallerID manipulation rule modification interface. The configuration items on this interface are the same as those on the Add Tel IP CallerID Manipulation Rule interface. Note that the item Index cannot be modified. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 76...
  • Page 82 The exact meaning of each element of the rule is described on the page. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 77...

  • Page 83: Tel To Ip Calleeid

    Figure 3-89 for the Tel IP CalleeID manipulation interface. The configuration items on this interface are the same as those on Tel IP CallerID Manipulation Interface (Figure 3-84). Figure 3-88 Tel IP CalleeID Manipulation Interface (Standard) SMG Series Analog Gateway User Manual (Version 1.5.3) Page 78...

  • Page 84: System Tools

    3.9 System Tools System Tools is mainly for gateway maintenance. It provides such features as IP modification, data backup and connectivity check. See Figure 3-90 for details. Figure 3-90 System Tools SMG Series Analog Gateway User Manual (Version 1.5.3) Page 79...

  • Page 85: Management

    Sets whether to enable the feature of sending CDR. It is required to fill in Server Send CDR Address and Server Port in case Send CDR is enabled. By default, Send CDR is disabled. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 80...

  • Page 86: Network

    By default, LAN1 is enabled and LAN2 is disabled. Note: The values of the IP address, Subnet Mask, Default Gateway and DNS Server shown in SMG Series Analog Gateway User Manual (Version 1.5.3) Page 81...

  • Page 87: Upgrade

    MD5 verification before upgrading and will not start to upgrade until it passes the verification.) via Browse… and click Update. Then the file uploading interface will appear. See Figure 3-94. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 82...
  • Page 88 After a successful uploading of the file, the gateway will start to upgrade the system. See Figure 3-95 and you can learn the detailed upgrading information from the upgrade information box at the bottom. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 83...
  • Page 89 Note that clicking Reset can only delete the selected update file but not cancel the operation of Update. Note: Please contact our technicians if you need to downgrade the gateway to an old version. An improper operation may cause unexpected problems. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 84...

  • Page 90: Signaling Capture

    Download File to download the recorded data. Note: Parsing the recording file requires the help of tools. Click Download Tool to download the parsing tool you need. 3.9.5 Call Log SMG Series Analog Gateway User Manual (Version 1.5.3) Page 85...

  • Page 91: Operation Log

    IP channels, and Call from Port displays the call log information generated on the port you select. All the SIP related information will be displayed in SIP Log. 3.9.6 Operation Log SMG Series Analog Gateway User Manual (Version 1.5.3) Page 86...

  • Page 92: Backup & Upload

    Click OK on the prompt box (Figure 3-101) to upload the configuration file to the gateway. Now the prompt information ‘The gateway service is restarting, please do not leave this page’ appears. See Figure 3-102. The gateway will overwrite the current configurations with the uploaded data SMG Series Analog Gateway User Manual (Version 1.5.3) Page 87...

  • Page 93: Factory Reset

    5s. As the feature ‘Automatically restart the service if undetected’ is enabled, the service application will restart automatically if it is not detected by the gateway guard application. By default, this feature is enabled. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 88...

  • Page 94: Snmp Config

    Figure 3-105. Item Description SNMP Server IP address of SNMP. Address Monitoring Port Monitoring Port for SNMP on the gateway. Access Password Community string used for information acquisition. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 89...

  • Page 95: Ping Test

    The information returned during the Ping test, helping you to learn the network Info connection status between the gateway and the destination address. After configuration, click Start to execute the Ping test; click End to terminate it immediately. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 90...

  • Page 96: Tracert Test

    The information returned during the Tracert test, helping you to learn the detailed Info information about the jumps between the gateway and the destination address. After configuration, click Start to execute the Tracert test; click End to terminate it immediately. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 91...

  • Page 97: Change Password

    Restart on the system restart interface to restart the whole gateway system. A dump file will be generated each time you restart the service or the system. Click download and you can download it to help troubleshoot issues. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 92...

  • Page 98: Appendix A Technical Specifications

    Insulation resistance of telephone line from PC: 5/10.20/12.20 kbps ≥2MΩ/500V DC iLBC 13.3/15.2 kbps Telephone line impedance: Compliant with the national standard impedance for three-component Sampling Rate network 8kHz Console Port Amount: 1 (RS-232) SMG Series Analog Gateway User Manual (Version 1.5.3) Page 93...

  • Page 99: Appendix B Troubleshooting

    Tel IP routing and number manipulation rules, to make another call from the port to a remote IP address. Q4. In what cases can I conclude that the SMG gateway is abnormal and turn to Synway’s SMG Series Analog Gateway User Manual (Version 1.5.3) Page 94...
  • Page 100 Windows, iOS, Android, etc. It must be registered to the SIP registrar server before dialing to other SIP devices or PSTN telephones, Q9. Does the SMG gateway support fax? Yes. Currently the SMG gateway supports two fax modes: T.38 and Pass-Through. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 95...
  • Page 101 Synway Information Engineering Co., Ltd Q10. Which RTP codecs are supported by the SMG gateway? At present, the supported RTP codecs are: G.711A, G.711u, G.729, G.723, G.722, AMR and iLBC. SMG Series Analog Gateway User Manual (Version 1.5.3) Page 96...

  • Page 102: Appendix C Technical/Sales Support

    9F, Synway D&R Center, No.3756, Nanhuan Road, Binjiang District, Hangzhou, P.R.China, 310053 Tel: +86-571-88860561 Fax: +86-571-88850923 Technical Support Tel: +86-571-88864579 Mobile: +86-18905817070 Email: techsupport@sanhuid.com Email: techsupport@synway.net MSN: synway.support@hotmail.com Sales Department Tel: +86-571-88860561 Tel: +86-571-88864579 Fax: +86-571-88850923 Email: sales@synway.net SMG Series Analog Gateway User Manual (Version 1.5.3) Page 97...

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