Instrumentarium Express Service Manual
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Instrumentarium Express Service Manual

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204724 rev.5

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  • Page 1 Express Service manual 204724 rev.5...
  • Page 2 204724 rev5 Instrumentarium Dental...
  • Page 3 Code: 204724 rev 5 Date: 2014-09 Document code: D504667 rev 5 Copyright © 2014 by Palodex Group Oy. All right reserved EXPRESS™ is a common law trademark of Instrumentarium Dental, Palodex Group Oy. Manufacturer: Instrumentarium Dental, Palodex Group Oy Nahkelantie 160...

  • Page 4: Table Of Contents

    DJUSTING THE LATE ARRIER CALPR POSITION EJECT START FIRMWARE (=FW), CORE AND DISPLAY GRAPHICS UPGRADE ......33 (=FW) ....................34 IRMWARE UPGRADE ........................34 ORE UPGRADE ...................... 34 RAPHICS FILE UPGRADING CHANGING HARDWARE PARTS ..................35 204724 rev5 Instrumentarium Dental...
  • Page 5 MODE BY ITSELF DURING OR AFTER STARTUP TROUBLESHOOTING BASED ON IMAGE ERRORS ............50 ............... 50 MPROPER USE OF THE HYGIENE ACCESSORIES .................... 50 MPROPER RAY SETTINGS USED ....................... 50 HOST IMAGES SHADOWS ..................... 50 MPROPER AIMING OF THE 204724 rev5 Instrumentarium Dental...
  • Page 6 APPENDIX 3: SOLUTION FOR THE BLANK IMAGE AND “DEGRADED IMAGE QUALITY”..........................58 APPENDIX 4: DOOR AND PLATE CARRIER MECHANISM MOVEMENT RELATED PROBLEMS ..........................59 APPENDIX 5: TEST AFTER REPAIR ................... 61 APPENDIX 6: PMT FILTER LIGHT LEAK CHECK/REPAIR/REPLACEMENT ..62 204724 rev5 Instrumentarium Dental...

  • Page 7: Introduction

    Introduction Disclaimer Instrumentarium Dental endeavors to produce product documentation that is accurate and up to date. However, our policy of continual product development may result in changes to products that are not reflected in the product documentation. Therefore, this document should not be regarded as an infallible guide to current product specifications.

  • Page 8: Operating Warnings And Precautions

    The tube is very sensitive to light when it is active. Tube is activated when the high voltage is turned on and safety switch defeated. The tube is used to measure extremely small amounts of light and normal room light and brighter light sources damage HV-activated tube. 204724 rev5 Instrumentarium Dental...

  • Page 9: Installing And Setting-Up The S2Terminal

    You need administrator privileges to do both kinds of installations • Please allow plenty of time to do Express Share installations, as they are more • complicated to do than normal installations. Make sure that the PC(s) and the scanner unit are connected correctly and then the •...

  • Page 10: System Architecture

    System Architecture Block diagram 204724 rev5 Instrumentarium Dental...

  • Page 11: Scanner Mechanics

    Scanner mechanics External PSU is not shown here. See accessory catalog for details. To open the unit covers you need 3mm hexagonal allen key. 204724 rev5 Instrumentarium Dental...
  • Page 12 204724 rev5 Instrumentarium Dental...

  • Page 13: Electronics

    D9 (L10) indicates that Ethernet PHY has established link at 10 Mbps • D10 (L100) indicates that Ethernet PHY has established link at 100 Mbps • D11 (L1000) indicates that Ethernet PHY has established link at 1000 Mbps (1Gbps) • 204724 rev5 Instrumentarium Dental...
  • Page 14 You are able to wake up the unit from the power save mode either way. Please refer to the instructions of the <wakeup> command in service commands section for proper usage of the proximity sensor activation / de-activation. R2700 Laser detector board Contains two pin diodes that are used to synchronize laser movement. • 204724 rev5 Instrumentarium Dental...

  • Page 15: Firmware

    Service mode: Unit does not react to any other inputs than those given by the user through service terminal. To be activated only from Service Terminal. NOTE! Updating scanner FW may need updating of maximally 3 different binary files: Firmware • Core • Display graphics file • 204724 rev5 Instrumentarium Dental...
  • Page 16 All updated files and related detailed instructions are described in the release letter of FW to be updated. Short description of the used commands is listed on the chapter Field service procedures. 204724 rev5 Instrumentarium Dental...

  • Page 17: Unit Statuses And Modes

    Image read, but the connection lost during the read out of the imaging plate (application etc.) Scanner unit display shows “check application animation” indicating that there is image • in the memory which is not transferred to the driver 204724 rev5 Instrumentarium Dental...
  • Page 18 Drives the carrier in • Will not shutdown automatically • Does not allow switching off the power (continuously beep when pressed) until the • image is transferred. 204724 rev5 Instrumentarium Dental...

  • Page 19: Service Terminal

    1. Copy all these files to one same and dedicated service folder that you may need to create (in following example “c:\s2terminal” folder is used to store s2terminal files) 2. Select from Windows: Start / Programs / Accessories / Command Prompt Select from Windows: Start / run 204724 rev5 Instrumentarium Dental...
  • Page 20 Firmware download CAN NOT be performed from Service Assistant Application connected, press CTRL+ALT+SHIFT+E simultaneously • >> Opens imaging software Service Assistant NOTE: If operating in Express Share configuration, the unit must be reserved before accessing service assistant by pressing “CTRL+ALT+SHIFT+E” buttons 204724 rev5 Instrumentarium Dental...

  • Page 21: Normal And Service Mode Of The Unit

    If the unit is in standby mode (=yellow power ON/OFF led and display off) Does not execute the command, exits the energy saving mode when the command is • entered for the first time >> You have to enter the same command again to perform the required action. 204724 rev5 Instrumentarium Dental...

  • Page 22: Service Log

    Signature =describe what kind of service you have performed. <logsign> Example: <logsign plate was not erased. John Smith replaced the erasing lamp> >> saves “plate was not erased. John Smith replaced the erasing lamp” to the service log 204724 rev5 Instrumentarium Dental...

  • Page 23: Configuration Parameters

    <restore configuration> restores the factory settings for all <conf> -parameters • You can also restore individually each parameter to their factory settings by commanding <parameter XXX>, where XXX is factory set value, which is shown after each parameter in parenthesis (XXX). 204724 rev5 Instrumentarium Dental...

  • Page 24: Service Commands On Field Service

    Stores a service signature into the service log <logsign> • <logsign sensor calibrated> Stores “sensor calibrated” to service log • Shows time before automatic shutdown (minutes, 240 DEFAULT) <off> • Sets time (XXX minutes) before automatic shut-down <off XXX> • 204724 rev5 Instrumentarium Dental...
  • Page 25 -This may be helpful on some troubleshooting. -Just remember to command <togglehv> again for normal operation. -If you operate service terminal from command prompt of Windows, you have indication on the screen telling that "hv is disabled". 204724 rev5 Instrumentarium Dental...

  • Page 26: Maintenance

    • o Use silicone or teflon based, fine lubrication if required Check that the ejecting mechanism is not making noise when moving. • o Lubricate the spring rod with or teflon based, fine lubrication if required 204724 rev5 Instrumentarium Dental...
  • Page 27 Check that the flywheel on the motor shaft is not touching the frame or the belt • Check that the plate carrier belt drive pulley (close to front plate) is properly fastened • with set screw 204724 rev5 Instrumentarium Dental...

  • Page 28: Field Service Procedures

    1mm tilting before the output turns from “active” to black”. -Plate wrong way round >> ACTIVE -Plate right way round >> BLACK *Angle the plate towards left from front edge to see that tolerates 2mm tilting before the output turns from “black” to “none” 204724 rev5 Instrumentarium Dental...

  • Page 29: Calibrating Resonant Scanner Amplitude

    Greater difference from the default almost certainly means that the belt is slipping or the • measurement for gear is made incorrectly. Follow the procedure below to adjust the gear parameter: 1. Set resolution to super as follows: Options >> Scanner Setup >> Image Scanning • Resolution: Super 204724 rev5 Instrumentarium Dental...
  • Page 30 Example values for one scanner unit’s <gear> calibration: -Measured the exposed area of the image at Application (X1): 36,88 mm -Measured the width of the imaging plate (X0): 41,0 mm 36,88 (X1) -------------- x 57000 = 51272 41,0 (X0) 204724 rev5 Instrumentarium Dental...

  • Page 31: Adjusting The Plate Carrier (, And )

    Moves the IMAGE RIGHT in application window NOTES: Parameters can also be negative. • You can always restore the original factory setting which is shown in (parenthesis). • You can restore all factory set parameters with command <restore configuration>. • 204724 rev5 Instrumentarium Dental...
  • Page 32 4. Tighten the two smaller screws on the top Moving PLATE CARRIER UP Moves the IMAGE UP in imaging software -window • Moving PLATE CARRIER DOWN Moves the IMAGE DOWN in imaging software - • window 204724 rev5 Instrumentarium Dental...

  • Page 33: Firmware (=Fw), Core And Display Graphics Upgrade

    You do not have systematically to upgrade newest version of firmware, core and display • graphics to all Express units, unless Instrumentarium Dental technical service has instructed so. But it is recommended to upgrade latest FW, core and graphics in case you do any other service.

  • Page 34: Firmware (=Fw) Upgrade

    Software (Firmware) version X.XX Core version XX Serial number XXXXXXX Etc… ending with Express vX.XX> (vX.XX should now equal to the new firmware version) Core upgrade You do not have systematically to upgrade newest core to all scanner units, unless technical •...

  • Page 35: Changing Hardware Parts

    NOTE! Serial number can be set only once on each board. If H1200 does not boot at all and you do not have the original configuration values • available, you must get the original factory set configuration data from technical support of the scanner unit. 204724 rev5 Instrumentarium Dental...

  • Page 36: Replacing H1300 Interface Board

    Carefully place the wiring into the same place(s) to ensure flawless electrical operation • after assembly Test operation with <wakeuptest> as instructed in this manual • Replacing the scanner module Refer to instructions provided with spare part –scanner module • 204724 rev5 Instrumentarium Dental...

  • Page 37: Checking Mechanical Parts

    • Tighten adjusting screw one additional full round • Tighten the four motor fastening screws • Loosen the adjustment screw 1/4 round • Perform <gear> ratio calibration as instructed earlier in this manual 204724 rev5 Instrumentarium Dental...

  • Page 38: Plate Carrier Belt (Conveyor Belt): Tension Check And Adjustment

    Insert the tool in the middle of the belt. Ends of the tool against the end pieces of the • plate carrier rail mechanism Check / adjust between top and bottom lines. (Optimal at middle line = two rings shown). 204724 rev5 Instrumentarium Dental...
  • Page 39 MINIMUM LIMIT OPTIMAL Three rings shown Two rings shown One ring shown Hold the adjustment screw in its position with flat screwdriver • Tighten the locking screw (A) • Check the tightness. Re-adjust if necessary. • 204724 rev5 Instrumentarium Dental...

  • Page 40: Plate Carrier Drive Mechanism: Cleaning And Lubricating

    Clean the drive wheel and drive belt • Re-install the drive belt • o See instructions “Drive Belt: Tension check, adjust and replacement” in this manual. Lubricating • o See SP00202 INTRACR MECH MAINTENANCE KIT for further information 204724 rev5 Instrumentarium Dental...

  • Page 41: Troubleshooting With Error Codes

    - Open the unit upper cover - Run s2terminal or enter the service assistant by pressing <Ctrl+Alt+Shift+E> keys simultaneously - Enter the service mode - type <s> and hit enter - Type <home> and hit enter 204724 rev5 Instrumentarium Dental...

  • Page 42: Error 034 Timeout While Trying To Get Laser Sync

    * Even small vibrations can cause interference if they are at the certain frequency range (about 50 Hz upwards). - See APPENDIX 1 for further information Solutions - Relocate scanner to avoid EMI interference and vibrations. 204724 rev5 Instrumentarium Dental...

  • Page 43: Error 036 Configuration Data Invalid

    Check photo multiplier tube ( PMT ) cabling and grounding - Follow the HV and signal cabling from PMT to the R2100 power&analog board. Perform visual check. - Follow instructions of APPENDIX 2 for BNC ground connection checking 204724 rev5 Instrumentarium Dental...

  • Page 44: Error 039 Log Amp Calibration Failure

    Error 041 Timeout while trying to get laser sync averages Cause - Problem with laser synchronization - Laser sync check failed before the scan or during initialization. Check & Solution - See errors 034, 035 and APPENDIX 1 for instructions 204724 rev5 Instrumentarium Dental...

  • Page 45: Error 042 Timeout While Trying To Get Laser Sync During Scan

    If PMT is defected results are following: • Service>hvtest HV feedback with dac values 0, 50 and configurated HV: 0 = 16383 50 = 16383 HV (161) = 16383 Service> Bolded values are not ok, PMT ground signal is broken. 204724 rev5 Instrumentarium Dental...

  • Page 46: Error 045 Plate / Reflective Sensor Broken (Calibration Failure)

    - Use <cover> command in service mode to check safety switch operation - Check wiring and operation of the safety switch - Check that cover closes safety switch properly Solutions - change the safety switch - adjust safety switch so that cover closes it properly 204724 rev5 Instrumentarium Dental...

  • Page 47: Troubleshooting Without Actual Error Code Available

    - See APPENDIX 4 for instructions Solutions - Clean the belts and drive wheels & shafts (and tighten the belt, if necessary), as instructed in service manual - See APPENDIX 4 - Fix the plate carrier, door and eject mechanism. 204724 rev5 Instrumentarium Dental...

  • Page 48: Error: Not Starting Image Readout When The Plate Is Inserted Properly Or Starts Readout Without The Plate Or Starts Readout Plate Wrong Way Round

    Error: Membrane switch panel LED dim, lit constantly or not lit at all Cause - Membrane switch panel or its cabling defective Solutions - Check the cabling - Replace the control panel or the connector panel board 204724 rev5 Instrumentarium Dental...

  • Page 49: Error: Unit Starts Up By Itself After Plugging In The Power Cord

    - Control panel or its cabling defective (START- or STANDBY -key is closed by itself) Check - Operation of the keys, for example by using the service terminal Solutions - Check the cabling - Replace the control panel 204724 rev5 Instrumentarium Dental...

  • Page 50: Troubleshooting Based On Image Errors

    Improper aiming of the X-ray Cone cut (= X-ray beam has exposed only part of the IP surface) Image may show on different (smaller) size than the IP used Check exposure procedure • Use of proper holder avoids this • 204724 rev5 Instrumentarium Dental...

  • Page 51: Unsharp / Blurred Images

    - Spots, dots (white or gray) Spots are most propably caused by wearing of the IP Clean the plate(s), replace if cleaning does not help • Pay attention on handling, storing and maintenance of the • imaging plates 204724 rev5 Instrumentarium Dental...

  • Page 52: Image Shows Different Size Than The Ip Used

    Clean the drive belts + drive wheels, adjust the drive belt and • perform gear –calibration as instructed Compressed (too narrow) image Clean the drive belts + drive wheels, adjust the drive belt and • perform gear –calibration 204724 rev5 Instrumentarium Dental...

  • Page 53: Triangular Artifact In The Left Bottom Corner Of The Image

    IP holder corner and IP bottom support part must be • sanded lightly to disperse reflective laser light evenly to surrounding space. See image below to locate right place and amount of sanding / grinding needed. 204724 rev5 Instrumentarium Dental...

  • Page 54: Appendix 1: Troubleshooting Errors 034, 035, 041 And 042

    Imaging plate protective cover and hygienic bag shall always be used when the imaging plate is transported after the calibration exposure. o Calibration must be done within 5 minutes from the exposure. IMPORTANT: In order to perform this task successfully, fixed test set-up is highly recommended. 204724 rev5 Instrumentarium Dental...
  • Page 55 Take an empty exposure with size2 imaging plate and 500µGy dose. Use the imaging plate • protective cover and hygienic bag. Scan the exposed imaging plate normally • Fine tune the image area position, as instructed below. • Image: Calibration results 204724 rev5 Instrumentarium Dental...
  • Page 56 The whole imaging plate area has to be visible. • Judgment is done by visual inspection. • In order to see the imaging plate edges the best possible way, brightness and contrast • adjustment sliders may and shall be used freely. 204724 rev5 Instrumentarium Dental...

  • Page 57: Appendix 2: Solution For Error 039 Log Amp Calibration Failure

    R2100. No calibrations needed after replacement NOTE! If PMT cable BNC connector is not contacting chassis Error38 may occur during BNC cable not connected. This normal situation and Error38 disappear when connecting BNC cable again. 204724 rev5 Instrumentarium Dental...

  • Page 58: Appendix 3: Solution For The Blank Image And "Degraded Image Quality

    NOTE: Unit must be in normal operation room temperature when performing <calga> If the problem still appears, scanner module may need to be replaced. For more info about scanner module replacement, see APPENDIX 1. 204724 rev5 Instrumentarium Dental...

  • Page 59: Appendix 4: Door And Plate Carrier Mechanism Movement Related Problems

    - The motor flywheel is able to touch the belt. See picture below * Incorrectly adjusted flywheel may cause abnormal noise or disturb movement and may cause stripes in the picture 204724 rev5 Instrumentarium Dental...
  • Page 60 Lever mechanism jams Step motor flywheel is able to touch the belt. Clearance is too small. Bearing must rotate freely Lever mechanism’s fixing nut. 204724 rev5 Instrumentarium Dental...

  • Page 61: Appendix 5: Test After Repair

    Store performed service tasks into Unit service log by typing command <logsign xxxxxx>, • where xxxxxx.is free text inserted by service technician to be stored into log. o As an example <logsign John Smith: Replaced new scanner module, calibrated and endurance test performed. OK.> 204724 rev5 Instrumentarium Dental...

  • Page 62: Appendix 6: Pmt Filter Light Leak Check/Repair/Replacement

    3 length window even with non-exposed IP The light leak can be caused by two alternative reasons: a). Filter support ring is loose or not b). Filter is loose from the support ring or not fastened light-proof fastened light proof 204724 rev5 Instrumentarium Dental...
  • Page 63 Light seal the problem point with Loctite 480, black silicone etc. (the light leak may be • either between filter and support ring or between support ring and metal cylinder) Follow the instructions below to re-attach • 204724 rev5 Instrumentarium Dental...
  • Page 64 3) Clean the outer surface using tissue/cloth dampened with rubbing alcohol 4) Apply LOCTITE 480 adhesive (black) thinly on the outer surface of the ring 5) Push ring firmly in it’s place on the PMT module 204724 rev5 Instrumentarium Dental...
  • Page 65 3) Clean the filter surfaces and edges using tissue/cloth dampened with rubbing alcohol 4) Clean the inner surface using tissue/cloth dampened with rubbing alcohol 5) Apply LOCTITE 480 adhesive (black) thinly on the inner surface of the ring 6) Push filter firmly in it’s place on the ring 204724 rev5 Instrumentarium Dental...
  • Page 66 Check after fastening that PMT module, insulator foil and light collector are properly aligned. Loosen the screws and re-adjust the position of PMT module, insulator foil and light collector, if necessary, and fasten the three screws again. 6) Connect the green connector 204724 rev5 Instrumentarium Dental...

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