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en Troubleshooting
Fault
The programme does
not start.
The door cannot
be opened.
The water is not drain-
ing.
50
Cause and troubleshooting
Remove any trapped laundry.
2.
Close the door.
3.
Press
to start the programme.
4.
The detergent drawer has not been pushed in fully.
Push in the detergent drawer until the symbol goes
▶
out.
The pump for the intelligent dosing system is blocked.
Switch off the appliance.
1.
Clean the pump unit.
2.
→ "Cleaning the detergent drawer", Page 41
Switch the appliance on.
3.
If the display appears again after you clean the
4.
pump unit, call customer service.
→ "Customer Service", Page 59
Note: You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
→ "Buttons", Page 23
The detergent drawer has not been pushed in fully.
Push in the detergent drawer until the symbol goes
▶
out.
is activated.
Continue the programme by selecting Centrifuger-
▶
ing or Urpumpning and pressing
The temperature is too high.
Wait until the temperature has dropped.
▶
→ "Cancelling the programme", Page 33
▶
Water level is too high.
Select a suitable programme for draining.
▶
→ "Programmes", Page 26
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 58
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 43
▶
.
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