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Troubleshooting Guide
Remote Control Issues
•Check to see if the transparent film separating the battery from the connections has been
removed.
•Be sure that you are within range (approximately 30ft). Aim the remote at the active speaker.
•Replace the battery.
Low Output
•Some sources can play louder than others, verify if all sources have the same output.
•Many sources, like phones or tablets, have their own volume controls. Ensure their volumes are
set to higher levels.
•See if both speakers are playing.
Distortion, Poor Quality
•Verify the polarity of speaker connections. Incorrect connections can cause a lack of bass or
image.
•Bass and treble setting might be mis adjusted, push the reset button on the remote.
•Sources must be set to stereo, not a surround effect like Dolby or DTS.
No Sub woofer Output
•Verify that the wire is securely connected.
•Make sure that the proper input is being used on the sub woofer.
•If the sub woofer is on and properly connected, increase its volume.
Poor Turntable output
•Determine if you are using the proper Line or Phono selection.
•Separate the speakers farther away for the turntable.
•Try further isolating the turntable, preferably on a separate shelf.
Product Registration
We very much would appreciate if you took the time to register your
product online. Product registration leads to quicker assistance and more
efficient support in the rare case that your speaker should have a problem.
This can be done quickly and easily in the support section of our site:
https://kinbytotem.totemacoustic.com/register-your-product/
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