Shower Troubleshooting - Elisa intuition User Manual

Shower Troubleshooting

Refer to page 21 for App Troubleshooting.
Symptom Possible cause
Controller Power supply turned
unresponsive - off to SmartValve
No Lights /
Blank
Controller Loss of
displaying communications
"Preparing,
please wait...."
for longer than
2 minutes
Pump noisy and Air lock (for Gravity
low / no flow fed systems only)
Restriction in the
waterway
Blocked or kinked
hose liner
Auto wake up
Auto wake up turned
(proximity) not
off
activating
Flow does not
Combination boiler
change when
output does not meet
adjusted with
the flow demand
lever
SmartValve
is set to ECO mode
Seasonal conditions
22
Action
Check power supply is turned on - Green
power light should be illuminated on the
SmartValve. Additionally check the following 2
action points.
Check data cable connections are making
good contact and are fully inserted and that
there is no visible damage. Power reset the
SmartValve.
Check that the wiring schematics are as
per installation instructions in the Smart
Shower Installation Guide. Power reset the
SmartValve.
For models utilising an adjustable head kit;
disconnect the handset from the hose, see
Head section on page 10, lower the hose into
the shower tray or bath, set the temperature
to fully cold and then start the shower. As the
water starts to flow and increase in volume
gradually increase the temperature. If the flow
starts to splutter, stop moving the temperature
control until the flow again stabilises, then
continue to move the dial towards the hottest
setting.
Check for debris in the inlet filters of the
SmartValve, diverter and Fixed Head
connection washer. Must be conducted by a
qualified person. NOTE: The water supplies MUST
be isolated when checking the inlet filters.
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and
turn the shower on.
Go to Settings menu and ensure Auto wake up
is ON. See page 14 for instructions.
Check with boiler manufacturer for
specification details.
Refer to Setting Water System Mode section in
the Smart Shower Installation Guide. Ensure
mode is set to normal or ECO gravity setting.
During the cooler months the mains water
temperature drops and this will reduce the
performance of combination boilers. Check with
your boiler manufacturer for details.
Symptom Possible cause
Low / no flow
Seasonal conditions
Incorrect
SmartValve fitted
Water supply issue
Mixed water supplies
Restriction in the
waterway
Blocked or kinked
hose liner
Incoming mains water
pressure or flow too low
(Standard SmartValve
only)
Separate, stand alone
pump not activating
(Standard SmartValve
only)
SmartValve pump
not activating
SmartValve
is set to ECO mode
Unable to
Reversed inlet water
adjust or control
supplies (i.e. Hot
temperature
supply feeding cold
inlet and vice-versa)
Fluctuating Incorrect setting
water on Logic Module of
temperature SmartValve
Airlock in water
supplies (for gravity
fed systems only)
Action
See previous point.
If water supplies are gravity fed, the PUMPED
SmartValve must be used (unless a separate
stand alone pump is being utilised). Refer to
the Smart Shower Installation Guide.
For the Standard SmartValve - Ensure water is
turned fully on at the mains and at the servicing
valve in the supply.
Ensure isolation valves are fully open.
For standard SmartValve- ensure hot and cold
supplies are from the mains water supply.
See same cause in 'Pump noisy and low / no
flow' symptom.
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and
turn the shower on.
After confirming that the filters are clear, check
with the local water authority.
Ensure sufficient flow to activate the flow
switches of the pump. Refer to IMPORTANT
INFORMATION section in the Smart Shower
Installation Guide.
Refer to Setting Water System Mode section in
the Smart Shower Installation Guide, ensure
mode is set to Normal or ECO Gravity setting.
Refer to the above point.
Ensure correct water supply to specified inlet
connection of the SmartValve.
If hot water supply is from a combination
boiler- the Logic module mode MUST be set
to COMBI. Refer to Setting Water System Mode
section in the Smart Shower Installation Guide.
See "Air lock" in Possible Cause section on
page 22.
23