Connecting To The App; App Troubleshooting - Elisa intuition User Manual

Connecting to the App

THE STEP-BY-STEP INSTRUCTION ON CONNECTING THE SHOWER
The message "Connected" will briefly flash up on
the controller screen followed by a
To exit the controller menu, either rotate the
temperature bezel or allow the Settings menu
to time out.
If connection is unsuccessful a message will appear in your
ShowerMe app. Redo the steps or refer to app trouble shooting
on page 21 or at elisabathrooms.com/smartapp
The ShowerMe app gives you the capability to operate your
product remotely using your mobile device. It is the responsibility of
the user to ensure that it is safe to remotely activate the water flow.
Elisa recommend that baths and showers in operation are not left
unattended.
If the timer setting is adjusted within the ShowerMe app, then the
shower will run for the newly set duration, overriding the default
maximum run time. Note: the water flow will stop at the end of
the timer.
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App Troubleshooting

Error/Message Suggestions and Checks
If a serial number is displayed, tap on Try Again. If no serial
"Could not connect to
number displayed tap on Cancel and then go through the
the shower"
process again, ensuring that the below suggestions are followed.
"Network unavailable" Note: The setup process requires good signal strength between
Or your phone and the SmartValve (not the shower controller).
Wifi drops when Close any running apps on the phone before commencing.
connecting to the Turn off the mobile data connection in the phone's settings.
QSVC Select "Keep WiFi Connection with No Internet" where and when
prompted.
Ensure that your phone / smart device is connected to the home
Wifi network (try running a program or app that requires Wifi
connection).
Close and re-open the ShowerMe app.
In the app journey ensure that QSVC is being selected and that the
password SmartShower is entered correctly- you do not have to wait
for connection confirmation, once QSVC has been selected wait
a few seconds and then return to the ShowerMe app.
Ensure that you are keying your SSID (home Wifi) and password
correctly.
"The operation could Ensure your Wifi is working.
not be completed" Check that the shower operates using the main controller.
(when trying to start If the shower does not work via the main controller, check there
shower) is power to the SmartValve (possibly tripped fuse / circuit or
accidentally switched off).
Turn power off to the SmartValve for a few minutes and then
reinstate.
Close any other running apps.
The app is missing the Follow the below instructions:
profile feature Select HOME.
Select the SHOWERS tab, if it states "Reduced" follow the below
instruction:
Swipe the shower model left or select the arrow and then tap on
"Disconnect from shower".
Select Add new shower and follow the set up (Connecting
shower) steps as per instructions.
Locating the shower From the Home Tab, select the SHOWERS tab, then choose the
serial number in the shower to display the serial number.
ShowerMe app
For further assistance utilise the Instabug reporting platform - see details on page 16.
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