Technical Assistance - Valcom VIP-851-25-IC InformaCast Manual

Factory Restore
Your VIP-851-25-IC and VIP-851-70/100-IC ships
with a switch accessible from the small hole on the
front panel. The factory reset switch has 3 modes.
Activate the modes by pressing and holding the
switch using a paperclip or pin for a given number
of seconds and then release the switch.
Supervision LED Clear:

Hold the button in for 2 seconds

Supervision LED will reset (clear) to idle and
then return to supervisory state without a full
reset of the device.
Network Reset:

Hold the button in for 10-19 seconds

Restores factory network settings
Factory Reset:

Hold the button in for 20+ seconds

Network Reset actions, plus restores password
to factory settings and overwrites configuration
files to factory defaults.

TECHNICAL ASSISTANCE

When trouble is reported, verify power is being
supplied to the unit and there are no broken
connections. If a spare unit is available, substitute
a spare unit for the suspected defective unit.
Assistance in troubleshooting is available from the
factory. Call (540) 563-2000 and press 1 for
Technical Support or via email at
support@valcom.com.
When requesting assistance, you should include all
available information. General information and
troubleshooting procedures are available on the
Valcom website at www.valcom.com.
Valcom equipment is not field repairable. Valcom,
Inc. maintains service facilities in Roanoke, VA.
Should repairs be necessary, attach a tag to the
unit clearly stating your company name, address,
phone number, contact person and the nature of
the problem. Send the unit to:
Repair & Return Dept.
Roanoke, Va. 24019-5056
WARRANTY
Warranty information may be found on our website
at www.valcom.com/warranty.
5
Valcom, Inc.
5614 Hollins Road
947586