Communications Or Software Error - Pride Q6 Edge Technical Troubleshooting Manual

Communications or Software Error

Symptoms:
The batteries are fully charged.
All electrical components are connected correctly.
The power turns on, but displays a fault code other than previously discussed. See table 1, 2, or 3.
A communications or software fault is found under Actual Fault or Fault History in the Diagnostics section of the
handheld programmer. See figures 15 and 16.
Diagnosis:
There is a module error in the system.
Solution:
Use the following procedure to find the source of the error:
1. Ensure that the BUS connections are correct. See diagram 3 or 4.
2. Measure resistance on the BUS cable extension connectors (2a and 2b). See figure 26.
— If the multimeter indicates an open for any of the measurements, then replace the BUS cable extension (2) and retest
the system.
— If the multimeter indicates less than 1 ohm for all of the measurements, then go to the next step.
3. If the power chair is equipped with multiple input devices, then ensure there is a multiplier on the BUS line.
— If there is no multiplier on the BUS line, then contact Quantum Technical Service for further troubleshooting help.
— If there is a multiplier on the BUS line, then go to the next step.
4. Measure resistance on the multiplier BUS cable. See figure 27.
— If the multimeter indicates an open for any of the measurements, then replace the multiplier and retest the system.
— If the multimeter indicates less than 1 ohm for all of the measurements, then contact Quantum Technical Service for
further troubleshooting help.
16 www.pridemobility.com Q6 Edge with Q-Logic, NE, and NE+ Electronics Technical Troubleshooting Guide