Pride Q6 Edge Technical Troubleshooting Manual
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Pride Q6 Edge Technical Troubleshooting Manual

Pride Q6 Edge Technical Troubleshooting Manual

With q-logic, ne, and ne+ electronics
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WITH NE, NE+, AND Q-LOGIC
ELECTRONICS
TECHNICAL TROUBLESHOOTING GUIDE

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Do you have a question about the Q6 Edge and is the answer not in the manual?

Questions and answers

Paul gregoire
January 26, 2025

Quantum Q6 edge 2.0 flashing one. Put on new controller still flashing one Battery connections and wires are perfect condition. Batteries are up to charge charged.

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1 comments:
Mr. Anderson
February 10, 2025

The Pride Quantum Q6 Edge 2.0 may still be flashing one after replacing the controller and confirming battery connections because of a possible issue with the motor/brake connectors or wiring. The error codes #203 and #204 indicate that an unplugged motor connector, open brake wiring, defective brake, or low battery voltage could cause problems. Check the motor/brake connectors, wiring, and resistance to ensure they are properly connected and functioning. If the issue persists, verify system configuration data and save it if necessary.

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Paul Gregoire
January 26, 2025

Hello, I have a quantum Q6 edge 2.0. Flashing one. How to fix, I put a brand new controller on and the wheelchair still flashing one.

0
1 comments:
Mr. Anderson
February 10, 2025

A flashing one error on a Pride Quantum Q6 Edge 2.0 wheelchair indicates a power section error. To fix it after replacing the controller, follow these steps:

1. Cycle Power – Turn the wheelchair off and on again.
2. Check Power Module and Joystick Module Connections – Ensure all connections and wiring between the power module and joystick module are secure.
3. Inspect Wiring – Look for any loose or damaged wires.
4. Contact Quantum Technical Service – If the issue persists, further troubleshooting may be required.

Following these steps should help resolve the error.

This answer is automatically generated

0
daniel southerland
May 13, 2025

Getting this on the display, the wrench icon and the back wheel of the wheelchair icon are blinking/flashing

User image 68237c8fc0174
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Don H.
April 11, 2025

What does supervision error 208 mean on the Q6 edge

0
Sam Lockmon
March 23, 2025

What is a # 4 Warning

0

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Summary of Contents for Pride Q6 Edge

  • Page 1 WITH NE, NE+, AND Q-LOGIC ELECTRONICS TECHNICAL TROUBLESHOOTING GUIDE...

  • Page 2: Table Of Contents

    How to Use Pride Model Specific Technical Troubleshooting Guides All new Pride Model Specific Technical Troubleshooting Guides are divided into sections addressing symptoms such as No Power. If the mobility product is capable of giving error codes, one section will deal with each code for that model. Using the Table of Contents, locate the section that best describes your troubleshooting issue.
  • Page 3 MULTIPLIER BOX/HARNESS BUS CABLE PLUG Q-LOGIC JOYSTICK NE OR NE+ JOYSTICK CHARGER BUS CABLE EXTENSION FRONT BATTERY HARNESS CHARGER POWER CORD POWER TAKE OFF/ INHIBIT ELECTRICAL HARNESS REAR BATTERY HARNESS COMPONENTS POWER MODULE R E A B A T T E R Y F R O HARNESSES B A T...

  • Page 4: Section 1: No Power

    SECTION 1 - NO POWER Symptoms: The batteries are fully charged. All electrical components are connected correctly. The power does not turn on when the on/off key is pressed on the NE or NE+ joystick. The power does not turn on when the on/off mode select lever is deflected on the Q-Logic joystick. Diagnosis: The power has been interrupted somewhere in the system.
  • Page 5 FRONT BATTERY HARNESS CONNECTOR FRONT BATTERY HARNESS less than 18 VDC 0VDC F R O B A T T E R GREATER THAN 0VDC GREATER THAN 0VDC 0VDC Replace the front battery Replace the batteries Reconnect the front battery harness to the battery cable. harness and retest the and retest the system.
  • Page 6 BATTERY CABLE CONNECTOR Remove the rear shroud, then disconnect the power module Disconnect the battery cable from rear main from the power module. frame.(See Appendix 2.) Measure Voltage 0VDC GREATER THAN 0VDC CIRCUIT BREAKER Plug the battery cable back into the power module, then unplug the BUS cable extension from the power module.
  • Page 7 BUS CABLE EXTENSION CONNECTOR NOTE: If the power chair is equipped with a power posi- Disconnect the BUS cable tioning system, refer to the extension connector from the troubleshooting guide for that BUS cable. particular power positioning system. Replace the BUS cable exten- sion and retest the system.

  • Page 8: Section 2: Power Chair Will Not Drive Due To System Lock

    Faults NE or NE+ Electronics Functions Controller Information System Settings Symptoms: Program Program Monitor The Q6 Edge powers on but the NE or NE+ joystick allows no other Monitor Hand Control Faults Faults function. System Settings Functions Functions The NE joystick displays a key icon on the LCD screen, or the NE+...

  • Page 9: Q-Logic Electronics

    Q-Logic Electronics Symptoms: The Q6 Edge powers on but the Q-Logic joystick allows no other function. The Q-Logic joystick displays the message “System Lock.” The batteries are fully charged. All electrical components are properly connected. Diagnosis: The power chair is in System Lock mode.

  • Page 10: Section 3: Error Code Diagnostics

    SECTION 3 - ERROR CODE DIAGNOSTICS When there is an error or warning, the power chair icon will no longer be displayed. Q-Logic error codes are displayed on the LCD joystick (or Enhanced Display) by number. These error codes will usually indicate the system or component failure and a location.

  • Page 11: Battery Charging Or Drive Inhibit

    Battery Charging or Drive Inhibit Symptoms: The power chair powers on, but will not drive. The off-board charger is not plugged into the NE, NE+, or Q-Logic joystick. The LCD screen on the NE or NE+ joystick displays “Battery Charging or Drive Inhibit Error” when the on/off key is released. The battery condition meter LEDs on the Q-Logic joystick scroll when the on/off mode select lever is deflected and “Charger Inhibit Error #107”...
  • Page 12 POWER MODULE CONNECTOR Disconnect the PTO/inhibit THE CHAIR HAS AN harness connector (or the 14- NE JOYSTICK pin run plug, if equipped) from the power module. CHAIR DRIVES THE CHAIR HAS AN NE+ OR Q-LOGIC JOYSTICK WARNING! Jumping the incorrect POWER MODULE CONNECTOR pins could cause sparking and/or damage to the electronics.
  • Page 13 What type of electronics are used on this chair? NE + OR Q-LOGIC (BEYOND 2012) NE + OR Q-LOGIC (PRIOR TO 2012) VERIFY THE INHIBIT PROGRAM. VERIFY THE INHIBIT PROGRAM. VERIFY THE INHIBIT PROGRAM. “chrgInb” should be set to “ON.” The “Inhibit”...

  • Page 14: Open Motor Error

    Open Motor Error Symptoms: The batteries are fully charged. All electrical components are connected correctly. The power turns on, but the LCD screen displays “Open Motor” (NE or NE+ joysticks) or a motor error (Q-Logic joystick). See table 1, 2, or 3. One or both motors will not operate.
  • Page 15 RIGHT MOTOR HARNESS CONNECTOR Disconnect right motor harness from the Measure Resistance power module. NOT ABOUT 0.5 - 1.5 OHMS ABOUT 0.5 - 1.5 OHMS RIGHT MOTOR BRUSHES Replace the motor brushes Replace the power and retest the system. module and retest the system.

  • Page 16: Motor/Brake Error

    Motor/Brake Error Symptoms: The batteries are fully charged. All electrical components are connected correctly. The power turns on, but the LCD screen displays “Motor/Brake Error” (NE or NE+ joysticks) or a brake error (Q-Logic joystick). See table 1, 2, or 3. Diagnosis: There is a problem with one or both brakes and/or the wiring between the motor, brakes, and the power module.

  • Page 17: Missing Or Defective Module

    Missing or Defective Module Symptoms: The batteries are fully charged. When the joystick is powered on, the LCD screen displays a missing or defective device (Sip & Puff, Environmental Control Unit, Standalone Joystick, Enhanced Display, and/or Attendant Control) error. Diagnosis: One of the modules is either missing or defective.

  • Page 18: Joystick Error

    Joystick Error Symptoms: The batteries are fully charged. All electrical components are connected correctly. An error code is displayed when the joystick is powered on. The joystick is in the neutral (centered) position when the unit is powered on. Diagnosis: Contact Quantum There is an input communications error.

  • Page 19: Power Module Communications Or Software Error

    Power Module, Communications, or Software Error Symptoms: The batteries are fully charged. All electrical components are connected correctly. An error code is displayed when the joystick is powered on. Diagnosis: Contact Quantum There is a module fault in the system. Technical Service for NOTE: If a module is intentionally removed from the system, this fault may appear.

  • Page 20: Low Battery Voltage

    Low Battery Voltage Symptoms: All electrical components are connected correctly. A low battery voltage error is displayed when the joystick is powered on. See table 1, 2, or 3. Diagnosis: The battery voltage to the power module is low. This is most likely due to batteries that are not getting charged properly or at all. NOTE: It is recommended that batteries be charged for 8-14 hours after daily use.
  • Page 21 ELECTRICAL OUTLET Disconnect charger power cord from the off- board power charger. INDICATES ABOUT 120VAC FOR BOTH Replace the off- TESTS board charger and retest the system. DOES NOT INDICATE ABOUT 120VAC FOR BOTH TESTS Unplug the charger power cord from the electrical outlet.
  • Page 22 Remove the rear shroud. Plug the battery cable back BATTERY CABLE Disconnect power into the power module then module to from the rear go to the next page. main frame. (See Appen- dix 2.) THE VOLTAGE IS HIGHER THAN THE MEASUREMENT TAKEN ON PAGE 20.
  • Page 23 BUS CABLE EXTENSION PORT Unplug the BUS cable THE VOLTAGE IS DIFFERENT extension harness from THAN THE BATTERY CABLE the power module. MEASUREMENT TAKEN ON PAGE 22. THE VOLTAGE IS THE SAME BATTERY CABLE MEASUREMENT TAKEN ON Replace the power mod- PAGE 22.
  • Page 24 Disconnect charger. Contact Quantum Technical Support for further troubleshoot- High Battery Voltage ing. See Section 3. Drive Thermal Warning Allow motors to cool. Contact Quantum Technical Support for further trouble- shooting. See Section 3. Table 1. Q6 Edge with NE Electronics Error Codes...
  • Page 25 Open Motor Warning Check motor connections. See Section 3. Low Battery Charge batteries. See Section 3. Battery Charging or Drive Disconnect charger when charging is complete. Check connections. See Section 3. Inhibit Table 1. Q6 Edge with NE Electronics Error Codes...
  • Page 26 High Battery Voltage Disconnect charger. See Section 3. Contact Quantum Technical Service for further troubleshooting. Drive Thermal Warning Allow motors to cool. See Section 3. Contact Quantum Technical Service for fur- ther troubleshooting. Table 2. Q6 Edge with NE+ Electronics Error Codes...
  • Page 27 Unplug charger when charging is complete. Check connections. See Section 3. Inhibit - Joystick Powered Battery Charging or Drive Unplug charger when charging is complete. Check connections. See Section 3. Inhibit - Joystick Powered Table 2. Q6 Edge with NE+ Electronics Error Codes...
  • Page 28 LCD DISPLAY DIAGNOSIS SOLUTION System Lock Mode The NE+ controller is locked out and must be unlocked. See Section 2. Drive Inhibit Check power module connections. See Section 3. Table 2. Q6 Edge with NE+ Electronics Error Codes...
  • Page 29 Device not connected. Device is defec- Reconnect the device. Replace the device. Save System Configuration. Defective tive. Wrong system configuration data. Table 3. Q6 Edge with Q-Logic Electronics Error Codes * Refer to the Q-Logic Error Code Reference Guide for additional error codes.

  • Page 30: Appendix 1: Connector Reference Guide

    Appendix 1 - Connector Reference Guide MULTIPLIER BOX/HARNESS RUN PLUG BUS CABLE BUS CABLE EXTENSION JOYSTICK CIRCUIT BREAKER POWER MODULE BATTERY CHARGER HARNESS POWER MODULE R E A B A T T E R Y F R O B A T T E R MOTOR BATTERY HARNESS...

  • Page 31: Appendix 2: Common Action Reference Guide

    Appendix 2 - Common Action Reference Guide REAR SHROUD RELEASE LATCH KNOB FOOT PLATFORM Rear Shroud Removal Front Shroud and Foot Platform Removal POWER MODULE SECUREMENT CLIPS SCREWS Power Module Disconnection...
  • Page 32 Pride Mobility Products Corporation 182 Susquehanna Ave. Exeter, PA 18643 Contact Information Order Parts Online: www.pride.com E-mail Parts Orders: tech@pridemobility.com Fax Parts Orders: 866-888-2101 Phone: 800-800-8586 Product Information www.pridemobility.com Service Information www.prideservice.com “Live Chat” available 8:30 am — 5:00 pm EST Service Hotline 877.800.1248 (Dealers Only)

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