Exchange/Repair & Return Programs; Exchange Program - Daktronics PROLINK ROUTER 605 Series Installation And Maintenance Manual

4 Exchange/Repair & Return Programs
To serve customers' repair and maintenance needs, Daktronics offers both an Exchange
Program and a Repair & Return Program.

Exchange Program

Daktronics unique Exchange Program is a quick service for replacing key parts in need
of repair. If a part requires repair or replacement, Daktronics sends the customer a
replacement, and the customer sends the defective part to Daktronics. This decreases
display downtime.
Before contacting Daktronics, identify these important part numbers:
Display Serial Number: _______________________________________________________________
Display Model Number: ______________________________________________________________
Contract Number: ___________________________________________________________________
Installation Date: _____________________________________________________________________
Sign Location: _______________________________________________________________________
Daktronics Customer ID Number: _____________________________________________________
To participate in the Exchange Program, follow these steps:
1. Call Daktronics Customer Service.
United States & Canada: 1-800-DAK-TRON (325-8766)
Outside the United States & Canada: +1-605-275-1040
2. Mail the old part to Daktronics after receiving the new exchange part.
If the replacement part fixes the problem, send in the problem part which is
being replaced.
a. Package the old part in the same shipping materials in which the replacement
part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.
Daktronics will charge for the replacement part immediately, unless a qualifying
service agreement is in place. In most cases, the replacement part will be invoiced
at the time it is shipped.
3. Return the part within 30 working days if the replacement part does not solve the
problem, or Daktronics will charge the full purchase price.
If the part is still defective after the exchange is made, please contact Daktronics
Customer Service immediately. Daktronics expects immediate return of an exchange
part if it does not solve the problem. Daktronics also reserves the right to refuse parts
that have been damaged due to acts of nature or causes other than normal wear
and tear.
Exchange/Repair & Return Programs
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