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TROUBLE SHOOTING (GAS SAFE ENGINEER ONLY)
1. The Piezo will not spark.
Check:
The battery
If the electrode is cracked or broken - Replace pilot assembly.
If the HT lead is shorting out on the burner body - Locate where the short is occurring, isolate
and/or re-route the lead.
If the HT unit/lead is faulty - Replace as necessary.
2. The Pilot will not light (but the Piezo is sparking).
Check:
If the gas is reaching the pilot - check joints and connections.
If the pilot jet is blocked - Inspect and clean.
If the pilot is still not passing gas - Replace the pilot assembly.
3. The Pilot lights but goes out when the control knob is released.
Check:
If the Thermocouple is loose/disconnected at the control valve - remake the connection.
If the Thermocouple is faulty - Replace.
If the Electro magnetic valve is faulty - replace valve.
4. The Burner will not light readily from the pilot.
Check:
If the coals are obstructing the pilot to burner path ie. Are the coals blocking the opportunity for
the pilot to light the burner - Relay the coal set as per Ceramic Component Layout Instructions.
(pages 12-15).
5. The fire makes a roaring noise when lit.
Check:
That the front coal is seated correctly and the pilot hole is positioned correctly over the pilot
assembly.
IF ANY PART OF THE PILOT ASSEMBLY IS SUSPECTED AS BEING FAULTY THE COMPONENT MUST BE REPLACED.
6. The flames appear blue (after the fire has fully warmed up). The coals/ceramic liners have soot
deposits.
Check:
That the coals have not moved from the original setting - Relay the coals as per the Ceramic
Component Layout Instructions (pages 12-15).
There may be too little/much ventilation into the room. Identify and then take steps to rectify.
7. The flame picture is low on the high setting.
Check:
For any partial blockages - Check all obvious locations for debris in pipe work and fittings.
Inlet gas pressure, both standing and working gas pressure - Identify problem and take
necessary steps to rectify. Note: Flame pattern improves with use.
8. Fumes enter the room when the fire is operating.
Check:
Why the chimney is not drawing all the products of combustion up the flue, identify where the
problem lies and rectify, otherwise disconnect the fire and seek professional guidance.
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