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Technical Support
If you need further assistance, please contact the nRuiT service team via the support phone
in your area, or send an email
When contacting nRuiT, please provide the following information：
Name of owner.
Your effective way (phone, mobile phone or email) can let nRuiT contact.
Powerporter serial number
Brief description of the problem.
4. How to deal with an emergency
If your health or safety is threatened, please always start with the following two steps before
dealing with the following other suggestions：
1. Contact the fire department or other emergency team immediately.
2. Inform all people who may be affected to ensure that they can evacuate the area.
WARNING The actions suggested below can only be performed under safe
conditions.
In case of fire：
Turn off the inverter
Press and hold POWER button for 2 ~ 3 seconds to turn off Powerporter
Cut off all input and output circuit breakers in the distribution box
Acceptable fire extinguisher types include: water, CO2, and ABC fire extinguishers
Avoid using type D (flammable metal) fire extinguishers.
In case of flood：
If any part of the battery and inverter or wires are submerged in water, please keep
away from water.
Turn off the inverter
Press and hold POWER button for 2 ~ 3 seconds to turn off Powerporter.
Cut off all input and output circuit breakers in the distribution box
If possible, protect the system by finding and stopping the water source and pumping
the water away.
Contact nRuiT technical support or nRuiT authorized dealers for help in time.
If there is odor or smoke：
Turn off the inverter
Press and hold POWER button for 2 ~ 3 seconds to turn off Powerporter
Cut off all input and output circuit breakers in the distribution box.
Make sure there is no electrical connection with Powerporter.
Ventilate the room and contact nRuiT technical support or nRuiT authorized dealers
for help in time.
If Powerporter makes abnormal noise：
Turn off the inverter
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to：support@nruit-power.com
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