Operating; Troubleshooting - nRuiT Powerporter 12.2kWh Owner's Manual

GROWATT – SPF5000、SPF5000ES
SMA –
GOODWE–
SOFAR –
(Continuously updating ...)

Operating

The inverter provides control and monitoring capabilities through the application program.
During normal operation, the Powerporter is controlled by the inverter, and the power
button of the Powerporter should remain on.
Warning: Do not try to use third-party tools and diagnostic tools to communicate
with Powerporter between Powerporter and the inverter.

Troubleshooting

If the system is not working properly, please perform the following steps：
Warning: Powerporter and inverter cannot be repaired by users, and must be
repaired by certified installers.
Warning: If the Powerporter failure causes downtime and cannot be resolved in
time, please report to nRuiT or nRuiT authorized service partner in time. If not reported to
nRuiT or nRuiT authorized service partner within 2 weeks after the failure, the warranty is
invalid.

If you cannot communicate with the inverter through the application, make sure that
the Internet connection is normal.

If neither the inverter nor the power switch responds：
1. Turn off the inverter
2. Cut off all input and output circuit breakers in the distribution box
3. Press and hold POWER button for 2 ~ 3 seconds to turn off Powerporter
4. Wait at least one minute
5. Press and hold the POWER button again for 2 ~ 3 seconds to turn on the
Powerporter
6. Close the inverter switch and all input and output circuit breakers.
Note: If an event (such as a thunderstorm) causes the system to become unresponsive. Do
the following：
1. Turn off the inverter.
2. Open all input and output circuit breakers in the distribution box.
3. Press and hold POWER button for 2 ~ 3 seconds to close Powerporter.
4. Contact nRuiT support or nRuiT authorized dealer for help.
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