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General
An approved claim depends on the following provision:
1. An RGA # must be issued by Boss Industries, Inc. (See filing procedures.)
2. Failed part must be returned within 30 days of original invoice date, freight prepaid, with RGA #.
3. Part is determined to be defective.
4. Workmanship is determined to be defective.
5. Machine is within warranty period.
6. Machine has been operated within design conditions.
Claims made through distributors must be verified by distributor prior to contacting Boss Industries, Inc.
Damage in Transit
Do not return damaged merchandise to Boss Industries, Inc., please follow claim procedure.
1. Loss in transit:
The merchandise in our kit or provided in our factory installations has been thoroughly
inspected or carefully installed and tested before leaving our plant. However, regardless
of the care taken at the factory, there is a possibility that damage may occur in shipment.
For this reason, it is recommended that the unit be carefully inspected for evidence of
possible damage or malfunction during the first few hours of operation. Responsibility for
the safe delivery of the kit or factory installed unit was assumed by the carrier at the time of
shipment. Therefore, claims for loss or damage to the contents of the kit or factory installed
unit should be made upon the carrier.
2. Concealed loss or damage:
Concealed loss or damage means loss or damage, which does not become apparent until
the kit is unpacked or the factory-installed unit is run by the end-user. The contents of the
kit or factory installed unit may be damaged due to rough handling while in route to its
destination, even though the kit or factory installed unit shows no external damage. When
the damage is discovered upon unpacking, make a written request for inspection by the
carrier agent within fifteen days of delivery date. Then file a claim with the carrier since
such damage is the carrier's responsibility.
By following these instructions carefully, we guarantee our full support of your claims, to
protect you against loss from concealed damage.
3. Visible Loss or Damage
Any external evidence of loss or damage must be noted on the Freight Bill or Express
Receipt, and signed by the carrier's agent. Failure to adequately describe such external
evidence of loss, or damage may result in the carrier refusing to honor a damage claim.
The carrier will supply the form required to file such a claim.
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Warranty
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