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A program is designed for an earlier Windows operating system
RUN THE P ROGRAM COMPATIB IL I TY WI ZAR D —
The Program Compatibility Wizard configures a program so it runs in an environment
similar to non-Windows XP operating system environments.
Click the Start button, point to All Programs>Accessories, and then click Program Compatibility
1
Wizard.
In the welcome screen, click Next.
2
Follow the instructions on the screen.
3
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your
keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the
computer turns off, then restart your computer.
Other software problems
CHEC K THE SOFTWAR E DOCUMENTAT ION OR CONTACT THE SOFT WA RE
M AN U FA C T U R E R F OR T R O UB LE S H OO T ING I N FO R M ATI ON —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BA CK UP YO UR FI LES IMMEDI ATELY
US E A VIR US -S CA NNI NG PRO GR AM TO CHECK THE HARD DRIVE OR CDS
S AV E AND C LO S E ANY O P E N FI LE S O R P R O GR AM S A ND S HU T DO W N Y OU R C O MP UT E R
THROUGH THE START ME NU
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Solving Problems
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