Page 1 Dell™ Dimension™ E520 Service Tag CD or DVD eject button CD or DVD activity light FlexBay for optional floppy drive or Media Card Reader microphone connector headphone connector diagnostic lights hard-drive activity light power button/ power activity light USB 2.0 connectors (2)
Page 2: Abbreviations And Acronyms
PowerApp, DellNet, Dell TravelLite, Strike Zone, and PowerConnect are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation;...
Page 3: Table Of Contents
Contents Finding Information Setting Up and Using Your Computer Setting Up a Printer Printer Cable ....... . Connecting a Printer Connecting to the Internet Setting Up Your Internet Connection...
Page 4 RAID Option ROM Utility Recovering From a Single Hard Drive Failure Using the Intel Matrix Storage Manager Setting Your Computer to RAID-Enabled Mode Dell™ DataSafe (Optional) Solving Problems Troubleshooting Tips Battery Problems ....... . .
Page 5 ......Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Using the Operating System CD Removing and Installing Parts Before You Begin .
Page 6 Removing the Computer Cover Inside View of Your Computer System Board Components Memory ........DDR2 Memory Overview Addressing Memory With 4-GB Configurations Installing Memory...
Page 7 ....... Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party"...
Page 8 Contents...
Page 9: Finding Information
• Warranty information • Terms and Conditions (U.S. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement • How to set up my computer Find it Here Dell™ Product Information Guide Setup Diagram Finding Information...
Page 10 Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.support.dell.com. To download Desktop System Software: Go to support.dell.com and click Downloads. Enter your Service Tag or product model.
Page 11 What Are You Looking For? • How to use Windows XP • How to work with programs and files • How to personalize my desktop Find it Here Windows Help and Support Center → Click Start Help and Support. Type a word or phrase that describes your problem and click the arrow icon.
Page 12 Finding Information...
Page 13: Setting Up And Using Your Computer
Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. •...
Page 14: Connecting To The Internet
USB connector on computer 3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Install the printer driver if necessary. See the documentation that came with your printer. Connecting to the Internet NOTE: ISPs and ISP offerings vary by country.
Page 15: Setting Up Your Internet Connection
Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs.
Page 16: Playing Cds And Dvds
Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 Press the eject button on the front of the drive.
Page 17: Adjusting The Volume
A DVD player includes the following basic buttons: Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).
Page 18: Copying Cds And Dvds
This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions explain how to make an exact copy of a CD or DVD. You can also use Sonic DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data.
Page 19: Helpful Tips
Blank DVD+/-Rs can be used to permanently store large amounts of information. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on that disc later.
Page 20: Using A Media Card Reader (Optional)
• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R. •...
Page 21 xD-Picture Card and SmartMedia (SMC) SecureDigital Card (SD)/ MultiMediaCard (MMC) To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the connector. If you encounter resistance, do not force the media or card.
Page 22: Connecting Two Monitors
Connecting Two Monitors CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: If you are connecting two monitors that have VGA connectors, you must have the optional DVI adapter. If you are connecting two flat-panel monitors, at least one of them must have a VGA connector.
Page 23: Connecting One Monitor With A Vga Connector And One Monitor With A Dvi Connector
Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 1 Follow the procedures in "Before You Begin" on page 59. 2 Connect the VGA connector on the monitor to the VGA (blue) connector on the back of the computer.
Page 24: Network Setup Wizard
network adapter connector network cable Network Setup Wizard ® ® The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.
Page 25: Standby Mode
Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates the hibernate file automatically.
Page 26: Power Options Properties
Power Options Properties Define your standby mode settings, hibernate mode settings, and other power settings in the Power Options Properties window. To access the Power Options Properties window: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options.
Page 27: Hyper-Threading
Of the RAID configurations available in the computer industry for different uses, Dell offers RAID level 1 on your computer. A RAID level 1 configuration is recommended for users that desire a high level of data integrity.
Page 28: Verifying That Raid Is Working
Verifying That RAID Is Working Your computer displays information pertaining to your RAID configuration at startup, before loading the operating system. If RAID is not configured, the message none defined will be displayed under RAID Volumes, followed by a list of the physical drives installed in your system. If a RAID volume is identified, you can then check the Status field to determine the current state of your RAID configuration.
Page 29: Troubleshooting Raid
Troubleshooting RAID You can use one of two methods to troubleshoot RAID hard drive volumes. One method uses the Intel RAID Option ROM utility and is performed before you install the operating system onto the hard drive. The second method uses the Intel Matrix Storage Manager, or Intel Matrix Storage Console, and is performed after the operating system and the Intel Matrix Storage Console have been installed.
Page 30: Setting Your Computer To Raid-Enabled Mode
Dell™ DataSafe (Optional) Dell DataSafe is a solution that helps you protect your data from unfortunate events such as data loss from system crashes, hard drive failures, software corruption, viruses, and other accidents. Using Intel technology, your computer has a robust level of data protection out of the factory. With Dell DataSafe, you will have a selected area on your system that automatically stores periodic copies of your computer's hard drive data.
Page 31: Solving Problems
— If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see "Replacing the Battery" on page 105). If the battery still does not work properly, contact Dell (see "Contacting Dell" on page 124).
Page 32: Drive Problems
R E C O G N I Z E S T H E D R I V E — See "Resolving Software and Hardware Incompatibilities" — See "Dell Diagnostics" on page 50. — — See "Sound and Speaker Problems" on page 43.
Page 33: Hard Drive Problems
Problems writing to a CD/DVD-RW drive L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
Page 34: Error Messages
H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N H E C K T H E T E L E P H O N E J A C K O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K S E A D I F F E R E N T T E L E P H O N E L I N E •...
Page 35: Keyboard Problems
I/O panel and to the system board and reboot your computer. If this does not resolve the problem or if you have an ultra small form- factor computer, contact Dell (see "Contacting Dell" on page 124). drive letter : \ I S N O T A C C E S S I B L E Insert a disk into the drive and try again.
Page 36: Lockups And Software Problems
EST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the keyboard. U N T H E A R D W A R E R O U B L E S H O O T E R on page 53.
Page 37: A Program Crashes Repeatedly
A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. H E C K T H E S O F T W A R E D O C U M E N T A T I O N A program is designed for an earlier Microsoft U N T H E R O G R A M...
Page 38: Media Card Reader Problems
A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E S T A R T M E N U Media Card Reader Problems O D R I V E L E T T E R I S A S S I G N E D...
Page 39: Memory Problems
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 50). F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S •...
Page 40: Network Problems
E S T A R T T H E C O M P U T E R — Simultaneously press <Ctrl><Esc> to display the Start menu. Type , press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>. After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your computer.
Page 41: Power Problems
U N T H E A R D W A R E R O U B L E S H O O T E R on page 53. Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Page 42: Printer Problems
L I M I N A T E I N T E R F E R E N C E — Some possible causes of interference are: • Power, keyboard, and mouse extension cables • Too many devices on a power strip •...
Page 43: Scanner Problems
Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer. H E C K T H E S C A N N E R D O C U M E N T A T I O N troubleshooting information.
Page 44: No Sound From Headphones
N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N supplied with the speakers.
Page 45: Video And Monitor Problems
Video and Monitor Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: See the monitor documentation for troubleshooting procedures. If the screen is blank H E C K T H E M O N I T O R C A B L E C O N N E C T I O N •...
Page 46 D J U S T T H E I N D O W S D I S P L A Y S E T T I N G S Click the Start button, click Control Panel, and then click Appearance and Themes. Click Display and click the Settings tab.
Page 47: Troubleshooting Tools
• If available, install properly working memory of the same type into your computer (see "Installing Memory" on page 70). • If the problem persists, contact Dell (see "Contacting Dell" on page 124). Troubleshooting Tools...
Page 48 • If available, install properly working memory of the same type into your computer (see "Installing Memory" on page 70). • If the problem persists, contact Dell (see "Contacting Dell" on page 124). • Ensure that no special memory module/memory connector placement requirements exist (see "DDR2 Memory...
Page 49 (see "System Setup" on page 113). • If the problem persists, contact Dell (see "Contacting Dell" on page 124). None. Troubleshooting Tools...
Page 50: Dell Diagnostics
If you cannot resolve the error condition, contact Dell (see "Contacting Dell" on page 124). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.
Page 51: Drivers
Parameters Allows you to customize the test by changing the test settings. 4 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard.
Page 52: Identifying Drivers
Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
Page 53: Resolving Software And Hardware Incompatibilities
• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. Use PC Restore only if System Restore did not resolve your operating system problem.
Page 54: Using Microsoft Windows Xp System Restore
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Creating a Restore Point 1 Click the Start button and click Help and Support.
Page 55: Using Dell Pc Restore By Symantec
Using Dell PC Restore by Symantec NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC Restore only if System Restore did not resolve your operating system problem.
Page 56 NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer.
Page 57: Using The Operating System Cd
The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.
Page 58 Troubleshooting Tools...
Page 59: Removing And Installing Parts
You have performed the steps in "Turning Off Your Computer" on page 59 and "Before Working Inside Your Computer" on page 59. • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.
Page 60 NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Page 61: Front View Of The Computer
Computer Cover" on page 65. Use the Service Tag to identify your computer when you access the Dell Support website or call technical support. Press to eject a disk from the CD or DVD drive. The drive light is on when the computer reads data from the CD or DVD drive.
Page 62 headphone connector diagnostic lights (4) hard-drive activity light power button, power light USB 2.0 connectors (2) vents Removing and Installing Parts Use the headphone connector to attach headphones and most kinds of speakers. Use the lights to help you troubleshoot a computer problem based on the diagnostic code.
Page 63: Back View Of The Computer
Back View of the Computer voltage selection switch (may not be available on all computers) power connector back panel connectors card slots See the safety instructions in the Product Information Guide for more information. Insert the power cable. Plug USB, audio, and other devices into the appropriate connector. See "Back Panel Connectors"...
Page 64: Back Panel Connectors
Back Panel Connectors link integrity light • Green — A good connection exists between a 10-Mbps network and the • Orange — A good connection exists between a 100-Mbps network and the • Off — The computer is not detecting a physical connection to the network. network adapter To attach your computer to a network or broadband device, connect one end of a connector...
Page 65: Removing The Computer Cover
On computers with a sound card, use the connector on the card. Use the pink connector to attach a personal computer microphone for voice or musical input into a sound or telephony program.
Page 66 cover latch release bottom hinges 4 Locate the three hinge tabs on the bottom edge of the computer. 5 Grip the sides of the computer cover and pivot the cover up, using the bottom hinges as leverage points. 6 Release the cover from the hinge tabs and set it aside in a secure location. Removing and Installing Parts computer cover back of computer...
Page 67: Inside View Of Your Computer
Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. *May not be present on all computers. floppy drive system board CD or DVD drive hard drive power supply Removing and Installing Parts...
Page 68: System Board Components
System Board Components processor fan connector (CPUFAN) air-temperature sensor connector (THRM) floppy drive connector (FLOPPY) PCI connector (SLOT3) PCI connectors (SLOT4) PCI Express x16 connector (SLOT1) PCI Express x1 connector (SLOT2) clear CMOS jumper (CLRCMOS) password jumper (CLRPSWD) network connector (NIC) and USB connectors (2) (USB2) USB connectors (4) (USBBACK) Removing and Installing Parts...
Page 69: Memory
Memory You can increase your computer memory by installing memory modules on the system board. Your computer supports DDR2 memory. For additional information on the type of memory supported by your computer, see "Memory" on page 109. DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology.
Page 70: Addressing Memory With 4-Gb Configurations
If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly.
Page 71 1 Follow the procedures in "Before You Begin" on page 59. 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer. 3 Press out the securing clip at each end of the memory module connector. memory connector closest to processor 4 Align the notch on the bottom of the module with the crossbar in the connector.
Page 72: Removing Memory
NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 5 Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
Page 73: Cards
You can do so by touching an unpainted metal surface on the computer chassis. Your Dell™ computer provides the following slots for PCI and PCI Express cards: • Two PCI card slots •...
Page 74 Installing a PCI Card 1 Follow the procedures in "Before You Begin" on page 59. release tab 2 Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position. 3 If you are installing a new card, remove the filler bracket to create a card-slot opening.
Page 75 alignment bar alignment guide 7 Before you close the card retention door, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide. fully seated card bracket within slot not fully seated card...
Page 76 alignment guide card retention door 8 Close the card retention door by snapping it into place to secure the cards. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 9 Connect any cables that should be attached to the card.
Page 77: Pci Express Cards
12 If you installed an add-in network adapter and want to disable the integrated network adapter: Enter system setup (see "System Setup" on page 113), select Integrated NIC, and then change the setting to Off. Connect the network cable to the add-in network adapter’s connectors. Do not connect the network cable to the integrated connector on the back panel.
Page 78 Installing a PCI Express Card 1 Follow the procedures in "Before You Begin" on page 59. card retention door 2 Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position (see "Installing a PCI Card" on page 74 for an illustration of the card retention door).
Page 79 PCI Express x16 card PCI Express x1 card slot 6 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network.
Page 80 alignment bar alignment guide 9 If you replaced a card that was already installed in the computer and you removed the retention mechanism, you may reinstall the retention mechanism. 10 Before replacing the card retention mechanism, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. •...
Page 81 card retention door NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 12 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.
Page 82: Drive Panel
Removing a PCI Express Card 1 Follow the procedures in "Before You Begin" on page 59. 2 Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position (see "Installing a PCI Card" on page 74 for an illustration of the card retention door).
Page 83: Removing The Drive Panel
Removing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 59. sliding plate lever 2 Grasping the lever on the sliding plate, pull the sliding plate to the right until it snaps into the open position. NOTE: This sliding plate secures and releases the drive panel and helps to secure the drives.
Page 84: Removing The Drive-Panel Insert
Removing the Drive-Panel Insert drive panel 1 Press the drive-panel insert tab towards the center of the drive-panel insert to disengage the insert from the drive panel. 2 Without releasing the tab, pivot the drive-panel insert out and away from the drive panel. 3 Set the drive-panel insert aside in a secure location.
Page 85: Replacing The Drive Panel
1 Slide the tab on the left side of the drive-panel insert under the center drive-panel tab. 2 Rotate the drive-panel insert into place and snap the drive-panel insert tab over the corresponding tab on the drive panel. Replacing the Drive Panel 1 Follow the procedures in "Before You Begin"...
Page 86: Drives
Drives Your computer supports a combination of these devices: • Up to two serial ATA hard drives • One optional floppy drive or an optional Media Card Reader • Up to two CD or DVD drives CD/DVD drive Connect serial ATA CD or DVD drives to connectors labeled "SATA3" or "SATA4" on the system board. Serial ATA hard drives should be connected to connectors labeled "SATA0"...
Page 87: Connecting Drive Cables
Connecting Drive Cables When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of the drive. Power Connector power cable Drive Interface Connectors Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.
Page 88: Connecting And Disconnecting Drive Cables
Connecting and Disconnecting Drive Cables When connecting and disconnecting a serial ATA data cable, disconnect the cable using the pull-tab. The serial ATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector. Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product...
Page 89 serial ATA data cable 3 Press in on the blue tabs on each side of the drive and slide the drive up and out of the computer. tabs (2) power cable hard drive Removing and Installing Parts...
Page 90: Installing A Hard Drive
Installing a Hard Drive 1 Unpack the replacement hard drive, and prepare it for installation. 2 Check the documentation for the drive to verify that it is configured for your computer. NOTE: If your replacement hard drive does not have the hard drive bracket attached, remove the bracket from the old drive by unsnapping it from the drive.
Page 91: Adding A Second Hard Drive
serial ATA data cable 5 Check all connectors to be certain that they are properly cabled and firmly seated. 6 Replace the computer cover (see "Replacing the Computer Cover" on page 106). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer.
Page 92 NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it. 1 Check the documentation for the drive to verify that it is configured for your computer. 2 Follow the procedures in "Before You Begin"...
Page 93: Floppy Drive
Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTE: If you are adding a floppy drive, see "Installing a Floppy Drive"...
Page 94: Installing A Floppy Drive
drive latch release sliding plate floppy drive Installing a Floppy Drive NOTE: In the event that the replacement or new floppy drive does not have shoulder screws, check for the screws located within the drive panel insert or, if applicable, reuse screws attached to the drive that you are replacing. Removing and Installing Parts...
Page 95 drive 1 Follow the procedures in "Before You Begin" on page 59. 2 Remove the drive panel (see "Removing the Drive Panel" on page 83). 3 Gently slide the drive into place until you feel a click or feel the drive securely installed. NOTE: If you are installing a new floppy drive rather than replacing a drive, remove the drive panel insert where you want the drive to be installed, insert the shoulder screws located in the back of the drive panel insert into the...
Page 96 11 Enter system setup (see "System Setup" on page 113) and select the appropriate Diskette Drive option. 12 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 50). Removing and Installing Parts...
Page 97: Media Card Reader
Media Card Reader For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 20. Removing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Page 98 3 Disconnect the FlexBay USB cable from the back of the Media Card Reader and from the Media Card Reader connector on the system board (see "System Board Components" on page 68) and route the cable through the cable routing clip. drive latch release 4 Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch release, slide the Media Card Reader out through the front of the computer.
Page 99: Installing A Media Card Reader
Installing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
Page 100: Cd/Dvd Drive
5 Connect the FlexBay USB cable to the back of the Media Card Reader and to the Media Card Reader connector on the system board (see "System Board Components" on page 68). Media Card Reader 6 Route the FlexBay USB cable through the cable routing clip. 7 Replace the computer cover (see "Replacing the Computer Cover"...
Page 101 3 Disconnect the power and data cables from the back of the drive. power cable data cable 4 Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch release, slide the CD/DVD drive out through the front of the computer. Removing and Installing Parts...
Page 102: Installing A Cd/Dvd Drive
drive latch release sliding plate CD/DVD drive Installing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 59. 2 If you are installing a new CD/DVD drive rather than replacing a drive, remove the appropriate drive- panel insert (see "Removing the Drive-Panel Insert"...
Page 103 CD/DVD drive screws (3) 4 Connect the power and data cables to the drive. Removing and Installing Parts...
Page 104 9 Enter system setup (see "System Setup" on page 113) and select the appropriate Drive option. 10 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 50). Removing and Installing Parts...
Page 105: Battery
Battery Replacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
Page 106: Replacing The Computer Cover
battery release lever 6 Replace the computer cover (see "Replacing the Computer Cover" on page 106). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. 8 Enter system setup (see "System Setup"...
Page 107 computer cover back of computer bottom hinges 5 Ensure that the cover is seated correctly before moving it to the upright position. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.
Page 108 Removing and Installing Parts...
Page 109: Appendix
Appendix Specifications Processor Processor type Level 1 (L1) cache Level 2 (L2) cache Memory Type Memory connectors Memory capacities Minimum memory Maximum memory BIOS address Computer Information Chipset RAID Support DMA channels Interrupt levels BIOS chip (NVRAM) System clock ® ®...
Page 110 Video Type Audio Type Expansion Bus Bus type Bus speed connectors connector size connector data width (maximum) PCI Express connector connector size connector data width (maximum) PCI Express connector connector size connector data width (maximum) Drives Externally accessible: Bays Available devices Internally accessible: Appendix optional integrated Intel 965 Graphics Media Accelerator...
Page 111 Connectors External connectors: Video Network adapter Audio System board connectors: Serial ATA FlexBay Drive Floppy drive PCI 2.3 PCI Express x1 PCI Express x16 Controls and Lights Power button Power light Hard-drive access light Link integrity light (on integrated network adapter) Activity light (on integrated network adapter) Diagnostic lights...
Page 112 Power DC power supply: Wattage Maximum heat dissipation Voltage (see the safety instructions located in the Product Information Guide for important voltage setting information) Backup battery Physical Height Width Depth Weight Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating...
Page 113: System Setup
Entering System Setup 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear. 3 Once this F2 prompt appears, press <F2> immediately. NOTE: The F2 prompt indicates that the keyboard has initialized.
Page 114: System Setup Options
System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System Displays the System name, BIOS Version number, BIOS Date, Service Tag, System Info Express Service Code, and Asset Tag.
Page 115 Displays the amount of Installed Memory, Memory Speed, Memory Channel Memory Info Mode, and a description of the Memory Technology. This option also displays a table that describes the memory size, whether the memory module is ECC capable, single or dual rank, type, and organization. Displays the contents of each PCI slot.
Page 116 Enables or disables the onboard audio controller. Integrated Audio Controller Enables or disables internal USB for FlexBay. USB for Flexbay NOTE: (On default) Video Specifies which video controller is primary when two video controllers are Primary Video present on the computer. Auto enables the add-in video controller. Onboard (Auto default) enables the integrated video controller.
Page 117 Determines the interaction between the System password and the Admin Password Changes password. (Unlocked default) • Locked — prevents a user without a valid Admin password from being able to modify the System password • Unlocked — allows a user without a valid Admin password to modify the system password Enables or disables Execute Disable memory protection technology.
Page 118 Maintenance Controls the SERR DMI message mechanism. SERR DMI Message NOTE: (On default) disabled. Restores system setup options to their factory defaults. Load Defaults Allows you to view the Event Log. Entries are marked R for Read and U for Event Log Unread.
Page 119: Boot Sequence
Boot Sequence This feature allows you to change the boot sequence for devices. Option Settings • Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the computer, the computer generates an error message.
Page 120: Clearing Forgotten Passwords
Changing Boot Sequence for Future Boots 1 Enter system setup (see "Entering System Setup" on page 113). 2 Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the menu. NOTE: Write down your current boot sequence in case you want to restore it. 3 Press the up- and down-arrow keys to move through the list of devices.
Page 121: Clearing Cmos Settings
7 Disconnect the computer power cable from the electrical outlet, and press the power button to ground the system board. 8 Open the computer cover (see "Removing the Computer Cover" on page 65). 9 Locate the 2-pin password jumper (CLRPSWD) on the system board (see "System Board Components"...
Page 122: Mouse
NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare coating. • To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the monitor’s antistatic coating. •...
Page 123: Dell Technical Support Policy (U.s. Only)
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell lim- ited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.
Page 124: Contacting Dell
2 This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 125 If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table.
Page 126 Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard Bahamas Website: www.dell.com.bs E-mail: la-techsupport@dell.com...
Page 127 Technical Support (Penang, Malaysia) Country Code: 673 Customer Care (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty Support) Customer Service (Home Sales/Small Business) Customer Service (med./large business,...
Page 128 Country (City) International Access Code Country Code City Code Cayman Islands E-mail: la-techsupport@dell.com General Support Chile (Santiago) Website: www.dell.com/cl Country Code: 56 E-mail: la-techsupport@dell.com City Code: 2 Sales and Customer Support Appendix Department Name or Service Area, Website and E-Mail Address...
Page 129 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...
Page 130 Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 45 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business) Dominica Website: www.dell.com/dm...
Page 131 International Access Code: 00 Home and Small Business Country Code: 33 Technical Support for XPS City Codes: (1) (4) Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
Page 132 International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support for XPS City Code: 69 Technical Support for all other Dell computers Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care...
Page 133 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
Page 134 Home User Customer Care Small Business Customer Care Corporate Customer Care Technical Support Technical Support for XPS computers only Technical Support for all other Dell computers General Fax/Sales Fax Switchboard U.K. Customer Care (dial within U.K. only) Corporate Customer Care (dial within U.K. only) U.K.
Page 135 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
Page 136 Country (City) International Access Code Country Code City Code Korea (Seoul) E-mail: krsupport@dell.com International Access Code: 001 Support Country Code: 82 Support (Dimension, PDA, Electronics and Accessories) City Code: 2 Sales Switchboard Latin America Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.)
Page 137 International Access Code Country Code City Code Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories) Technical Support (PowerApp, PowerEdge,...
Page 138 City Code Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
Page 139 Website: www.dell.com/kn E-mail: la-techsupport@dell.com General Support St. Lucia Website: www.dell.com/lc E-mail: la-techsupport@dell.com General Support St. Vincent and the Grenadines Website: www.dell.com/vc E-mail: la-techsupport@dell.com General Support Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers...
Page 140 Singapore or Malaysia only. International Access Code: 005 Website: support.ap.dell.com Country Code: 65 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales...
Page 141 Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 46 Technical Support for all other Dell products City Code: 8 Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax...
Page 142 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales Trinidad/Tobago Website: www.dell.com/tt...
Page 143 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp City Code: 1344 Sales Home and Small Business Sales Corporate/Public Sector Sales Customer Care...
Page 144 Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Appendix Department Name or Service Area, Website and E-Mail Address ) for Relationship...
Page 145 Country (City) International Access Code Country Code City Code U.S. Virgin Islands E-mail: la-techsupport@dell.com General Support Venezuela Website: www.dell.com/ve E-mail: la-techsupport@dell.com General Support Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers 1-877-702-4288...
Page 146 Appendix...
Page 147: Glossary
Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
Page 148 bus — A communication pathway between the components in your computer. bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information. byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.
Page 149 PCI Express and USB 2.0 standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.
Page 150 extended display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode. extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed. Fahrenheit —...
Page 151 IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer, audio, and video equipment. IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive.
Page 152 — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory — A temporary data storage area inside your computer. Because the data in memory is not permanent,...
Page 153 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are capable of different speeds, they will operate at the slower speed. PCMCIA — Personal Computer Memory Card International Association — The organization that establishes standards for PC Cards.
Page 154 Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.
Page 155 S-video TV-out — A connector used to attach a TV or digital audio device to the computer. SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024. SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050.
Page 156 video resolution — See resolution. virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or e-mail attachments.
Page 157: Index
DVDs general information, 18 helpful tips, 19 how to, 18 cover removing, 65 replacing, 106 Dell contacting, 124 Dell Diagnostics, 50 support policy, 123 support site, 10 diagnostic lights, 47 diagnostics Dell, 50 lights, 47, 62 documentation End User License...
Page 158 93 hard drive activity light, 62 installing, 90 installing second, 91 problems, 33 removing, 88 hardware Dell Diagnostics, 50 Hardware Troubleshooter, 53 headphone connector, 62 Help and Support Center, 11 help file Windows Help and Support Center, 11 hibernate mode, 25, 27...
Page 159 31 blue screen, 37 CD drive, 32 CD-RW drive, 33 computer crashes, 36-37 computer stops responding, 36 Dell Diagnostics, 50 diagnostic lights, 47 drives, 32 DVD drive, 32 e-mail, 33 error messages, 34 general, 36 hard drive, 33...
Page 160 110 memory, 109 physical, 112 power, 112 processor, 109 technical, 109 video, 110 standby mode, 25 support contacting Dell, 124 policy, 123 support website, 10 system board, 68 System Restore, 53-54 system setup about, 113 entering, 113 options, 114...
Page 161 Windows XP (continued) reinstalling, 54 scanner, 43 System Restore, 53-54 wizards Files and Settings Transfer Wizard, 27 Network Setup Wizard, 24 Program Compatibility Wizard, 37 Index...
Page 162 Index...

Dell Dimension E520 Owner's Manual

1 Setting up and Using Your Computer

2 Solving Problems

3 Troubleshooting Tools

4 Removing and Installing Parts

5 Appendix

Glossary

Index

Quick Links

Troubleshooting

Related Manuals for Dell Dimension E520

Summary of Contents for Dell Dimension E520

Table of Contents