If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
To start the Hardware Troubleshooter:
→ Help and Support.
hardware troubleshooter in
the search field and press <Enter> to start
In the search results, select the option that
best describes the problem and follow the
remaining troubleshooting steps.
If you experience a problem with your
computer, perform the checks in "Lockups and
Software Problems" on page 47 and run the
Dell Diagnostics before you contact Dell for
NOTE: Dell Diagnostics works only on Dell
NOTE: The Drivers and Utilities disc may
not ship with your computer.
Ensure that the device that you want to test
displays in the system setup program and is
active. Press <F2> during POST (Power On Self
Test) to enter the System Setup (BIOS) utility.
Start the Dell Diagnostics from your hard drive
or from the Drivers and Utilities disc.
Using Support Tools