Lockups and Software
If the computer does not start up — Ensure
that the AC adapter is firmly connected to the
computer and to the electrical outlet.
If a program stops responding —
End the program:
Press <Ctrl><Shift><Esc> simultaneously.
Select the program that is no longer
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on the CD.
If the computer stops responding or a solid blue
screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10 seconds
until the computer turns off and then restart your
If a program is designed for an earlier
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.
operating system —