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Troubleshooting
If you experience a problem with your AX20 Activ cleaner, please follow the troubleshooting steps below
to restore performance. If further assistance is required, contact Zodiac Technical Support Department at
1300 763 021. Please have your serial number and date of purchase available when you call.
Problem
Cleaner does not move
or moves slowly
(>25 seconds for
10 wheel revolutions)
Cleaner patterns, does not
cover entire pool.
Cleaner gets stuck at steps.
Cleaner won't climb walls.
Cleaner climbs too much
(<18 seconds for
10 wheel revolutions)
10
Solution
• Count Wheel Revolutions, flow may need to be adjusted via
AD Valve/Skimtrol plate.
• Confirm that the main drain is closed.
• Check for debris jammed in engine. Backwash filter and empty
pump basket.
• Remove yellow inlet adapter located at the bottom of the pool
cleaner. Refer to Care & Maintenance, 'Removing inlet throat adapter'.
• Check for air in system. If water level in pump basket drops or
you see excessive air bubbles in the pump basket or coming
from the return lines, there is air in the system. Tighten all fittings
at pump.
• Count Wheel Revolutions, flow may need to be adjusted via
AD Valve/Skimtrol
plate.
®
• Ensure return fittings are directed down. Add a return diverter if
necessary.
• Make sure hose is not kinked or coiled. Lay in sun to straighten
if necessary.
• Verify correct hose float positioning on the leader hose.
• Observe the cleaner for more than five (5) minutes and ensure
that each drive track is periodically reversing. If it is not, contact
you dealer or service center for help.
• Confirm proper hose length.
• Observe the cleaner for more than five (5) minutes and ensure
that each drive track is periodically reversing. If it is not, contact
you dealer or service center for help.
• Ensure the swivel on top of the cleaner rotates freely.
• Count Wheel Revolutions, flow may need to be adjusted via
AD Valve/Skimtrol plate.
• Confirm proper hose length. Shorten if necessary.
• Adjust return to pool eyeball to help move the cleaner off the
step.
• Count Wheel Revolutions, flow may need to be adjusted via
AD Valve/Skimtrol plate.
• Verify correct hose float positioning on the leader hose.
• Check and confirm water chemistry is within correct readings.
Adjust as required. If pool has algae, treat and remove algae.
• Count Wheel Revolutions, flow may need to be adjusted via
AD Valve/Skimtrol plate.
• Verify correct hose float positioning on the leader hose.
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