Telephone Support; Before Calling Gateway Customer Care - Gateway LT 1000 Reference Manual

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your notebook, follow
these recommendations before contacting Gateway Customer
Care:
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www.gateway.com
Make sure that your notebook is connected correctly to
a grounded AC outlet that is supplying power. If you use
a surge protector, make sure that it is turned on.
If a peripheral device, such as a keyboard or mouse, does
not appear to work, make sure that all cables are
plugged in securely.
If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from Gateway, see the
manufacturer's documentation and technical support
resources.
If you have "how to" questions about using a program,
see:
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Online Help
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Printed documentation
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The Microsoft Windows documentation
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The software publisher's Web site
See the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
notebook problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your notebook
• Your notebook was dropped
• The case was damaged
Instead, unplug your notebook and contact a qualified computer
technician.
Have your customer ID, serial number, and order number
available, along with a detailed description of your
problem, including the exact text of any error messages,
and the steps you have taken.
Make sure that your notebook is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.
The Setup Guide includes the Gateway Customer Care
telephone number. For more information, see
contact information" on page
"Gateway
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