Internet - Gateway 9310 User Manual

Chapter 6: Troubleshooting
You see a "Non-system disk" or "disk error" error message
■ Eject the diskette from the diskette drive, then press E

Internet

See also "Modem (dial-up)" on page
You cannot connect to the Internet
If you are using a dial-up modem, make sure that the modem cable is plugged into
■
the modem jack and not the Ethernet network jack. See
page 12
- OR -
If you are using a cable or DSL modem, make sure that the modem cable is plugged
into the Ethernet network jack and not the modem jack. See
page 12 to make sure that the connections have been made correctly.
Make sure that your account with your Internet service provider (ISP) is set up
■
correctly. Contact your ISP technical support for help.
Make sure that you do not have a problem with your modem. For more
■
information,
Help and
Support
You see an "Unable to locate host" message and are unable to browse the Internet
This problem can occur when you have typed a URL (Web address) incorrectly, you have
lost your Internet connection, or your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error message still appears, disconnect
from the ISP connection and close your browser, then reconnect and open the browser.
If you still get the error, your ISP may be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
66
to make sure that the connections have been made correctly.
"Modem (dial-up)" on page
For more information about troubleshooting Internet connections,
click Start, then click Help and Support. Type the keyword
troubleshooting connections in the Search box
www.gateway.com
68.
68.
, then click the arrow.
.
NTER
"Desktop PC Back" on
"Desktop PC Back" on