Gateway 510XL User Manual
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Gateway 510XL User Manual

Gateway 510xl: user guide
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Your Gateway Computer
user'sguide
Customizing
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Summary of Contents for Gateway 510XL

  • Page 1 Your Gateway Computer user'sguide Customizing Troubleshooting...

  • Page 3: Table Of Contents

    Gateway model number ........
  • Page 4 Identifying window items ..........34 Working with files and folders .
  • Page 5 Changing the colors on your Windows desktop ..... . . 119 Changing the desktop background ....... . . 121 Selecting a screen saver .
  • Page 6 9 Networking Your Computer Benefits of networking ..........136 Sharing a single Internet connection .
  • Page 7 Using Disk Cleanup ..........164 Checking the hard drive for errors .
  • Page 8 Telephone support ..........234 Before calling Gateway Technical Support ......234 Telephone support .

  • Page 9: Checking Out Your Gateway Computer

    Checking Out Your Gateway Computer This chapter introduces you to the basic features of your Gateway computer. Read this chapter to learn: How to identify the features of your computer How to locate your computer’s model and serial number How to locate the Microsoft Certificate of...

  • Page 10: Front

    Chapter 1: Checking Out Your Gateway Computer Front Your computer may contain any of the following components. DVD/CD drive (optional) Reset button Hard drive indicator IEEE 1394 port www.gateway.com CD/DVD eject button 3.5-inch drive bay covers Power indicator Power button...
  • Page 11 Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into these ports. For more information, see a printer, scanner, or other peripheral device” on page www.gateway.com Front “Identifying drive ®...

  • Page 12: Back

    Chapter 1: Checking Out Your Gateway Computer Back Your computer may contain any of the following components. Power connector Voltage switch PS/2 keyboard port USB ports Serial port Monitor port USB ports Microphone jack Headphone/analog speakers (Line out 1) jack...
  • Page 13 This jack is color-coded lime green. Plug a modem cable into this jack. Remove this screw before opening the case. Provides your computer’s serial number. For more information, “Gateway serial number” on page ® Plug a Personal System/2 (PS/2) mouse into this port.
  • Page 14 Chapter 1: Checking Out Your Gateway Computer Component Parallel port System label Ethernet (network) jack Audio input (Line in) jack Microsoft Certificate of Authenticity Telephone jack (optional) Icon Description Plug a parallel device (such as a printer) into this port. For more information, see “Installing a printer, scanner, or other...

  • Page 15: Identifying Your Model

    Gateway model number The label on the back of your computer case contains information that identifies your computer model. Gateway Technical Support will need this information if you call for assistance. Gateway serial number You can locate the Gateway serial number: Printed on a white sticker on the front or back of your computer case.

  • Page 16: Finding Your Specifications

    For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. For more information, see “Using eSupport”...

  • Page 17: Accessories

    Accessories Gateway offers accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Home networking kit With a home networking kit, you can network, or “link”, two or more computers in your home.
  • Page 18 Chapter 1: Checking Out Your Gateway Computer Laser printers and cartridges are more expensive, but usually they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents. Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer.

  • Page 19: Getting Started

    Getting Started Read this chapter to find out how to: Use your computer safely Protect your computer from power source problems Start and turn off your computer Use the keyboard Use the mouse Use the computer display Install peripheral devices...

  • Page 20: Working Safely

    Avoid focusing your eyes on your computer display for long periods of time. Look away from your display occasionally, and try to focus on distant objects. Top of display is not higher than eye level Feet are flat on the floor www.gateway.com Screen is perpendicular to your line of sight...

  • Page 21: Setting Up Your Computer Desk And Chair

    Place your keyboard and mouse at a comfortable distance. You should be able to reach them without stretching. Set paper holders at the same height and distance as the computer display. www.gateway.com Working safely...

  • Page 22: Sitting At Your Computer

    Avoiding discomfort and injury from repetitive strain Vary your activities to avoid excessive repetition. Take breaks to change your position, stretch your muscles, and relieve your eyes. Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...

  • Page 23: Protecting From Power Source Problems

    UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information, see “Setting up an uninterruptible power supply” on page Protecting from power source problems www.gateway.com 132.

  • Page 24: Starting Your Computer

    . Windows shuts down and turns off your computer. If for some reason you cannot use the Turn Off Computer option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it. www.gateway.com...

  • Page 25: Restarting (Rebooting) Your Computer

    If your computer does not turn off, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your computer , then click . The Task Manager window Task Manager tab, then click the program that is not responding. www.gateway.com...

  • Page 26: Keyboard

    Move the cursor up, down, right, or left. Numeric keypad Use these keys to type numbers when the numeric keypad ( is turned on. Function keys Windows keys Application (Search utility), (Run utility), and www.gateway.com Navigation keys Indicators Directional Numeric keys keypad , or keys are CROLL (Explorer utility).

  • Page 27: Mouse

    You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. www.gateway.com...

  • Page 28: Using The Mouse

    Press the left mouse button and hold it down. Move (drag) the object to the click click appropriate part of the computer display. Release the button to drop the object and drag and drag where you want it. 124. www.gateway.com “Changing “Cleaning the mouse” on...

  • Page 29: Installing A Printer, Scanner, Or Other Peripheral Device

    For more information about port locations, see “Checking Out Your Gateway Computer” on page IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port.
  • Page 30 Chapter 2: Getting Started www.gateway.com...

  • Page 31: Getting Help

    Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: Help and Support Online help Gateway Web site...

  • Page 32: Help And Support

    Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: Click...

  • Page 33: Online Help

    Help button. Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com...

  • Page 34: Gateway Web Site

    Chapter 3: Getting Help Gateway Web site Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to...
  • Page 35 All Support Documents to access an extensive library General Tutorials to get the latest software updates for My Downloads to walk through a step-by-step All Downloads to get a list of Gateway telephone Call Us www.gateway.com Gateway Web site “Telephone...
  • Page 36 Chapter 3: Getting Help www.gateway.com...

  • Page 37: Windows Basics

    Windows Basics Read this chapter to learn how to: Use the Windows desktop Manage files and folders Work with documents Use shortcuts...

  • Page 38: About The Windows Environment

    After your computer starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks.

  • Page 39: Using The Desktop

    Using the desktop Using the desktop The desktop contains the taskbar, the Start button, and the Recycle Bin icon. Desktop elements Description The taskbar is the bar at the bottom of the computer display containing the Start button on the left and a clock on the right. Other buttons on the taskbar represent programs that are running.

  • Page 40: Using The Start Menu

    Click a file or program to open it. Help and Support button on the lower left of the Windows desktop. The Start to see all programs and files in the Start menu. When For more information about the Windows XP Start menu, click Start, then click Help and Support.

  • Page 41: Adding Icons To The Desktop

    Adding icons to the desktop You may want to add an icon (shortcut) to the desktop for a program that you use frequently. To add icons to the desktop: Click , then click Start Right-click (press the right mouse button) the program that you want to add to the desktop.

  • Page 42: Identifying Window Items

    Chapter 4: Windows Basics Identifying window items When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the Title bar Menu bar icon in the My Computer window.
  • Page 43 Clicking the close button closes the active window or program. Clicking an item on the menu bar starts an action such as Print or Save. , then click the arrow. www.gateway.com Identifying window items...

  • Page 44: Working With Files And Folders

    Local Disk (C:) for the hard drive. You may also have more drives such as a CD or DVD drive. To view the drives on your computer: Click , then click Start Drives on the Start menu. My Computer www.gateway.com...

  • Page 45: Creating Folders

    Files are much like paper documents—letters, spreadsheets, and pictures—that you keep on your computer. In fact, all information on a computer is stored in files. Folders Files Show the contents of this drive , then click the arrow. www.gateway.com Working with files and folders...
  • Page 46 For more information about creating files and folders in Windows XP, click Start, then click Help and Support. Type the keyword creating files and folders in the Search box www.gateway.com . The new folder name appears , then click the arrow. “Shortcuts” on page...

  • Page 47: Copying And Moving Files And Folders

    Locate the file or folder you want to copy. For more information, see “Viewing drives” on page 36 Right-click (press the right mouse button) the file or folder that you want to copy. A pop-up menu opens on the desktop. Click on the pop-up menu.
  • Page 48 Locate the file or folder you want to move. For more information, see “Viewing drives” on page 36 Right-click (press the right mouse button) the file or folder that you want to move. A pop-up menu opens on the desktop. Click on the pop-up menu.

  • Page 49: Deleting Files And Folders

    . Windows moves the files and folders to the Delete icon. The Recycle Bin window opens and lists Recycle Bin “Shortcuts” on page . Windows returns the deleted files or folders Restore www.gateway.com Working with files and folders “Searching for files” on , then click the arrow.

  • Page 50: Browsing For Files And Folders

    Support Browsing for files and folders A file or folder that you need is rarely right on top of your Windows desktop. It is usually on a drive inside a folder that may be inside yet another folder, and so on.
  • Page 51 Windows XP, click Start, then click Help and Support. Type the keyword files and folders in the Search box . The My Computer window opens. Show the contents of this folder , then click the arrow. www.gateway.com Working with files and folders Show...

  • Page 52: Searching For Files

    Time period in which it was created or modified You can also combine search criteria to refine searches. Files and folders found using this utility can be opened, copied, cut, renamed, or deleted directly from the list in the results window. www.gateway.com...

  • Page 53: Using The Windows Search Utility

    If you type all of the name, Search will list all files and folders of that name. If you type part of the name, Search will list all of the file and folder names containing the letters you typed. . The Search Results window opens. Click Search www.gateway.com Searching for files...
  • Page 54 . When the search is completed, Windows lists the files and For more information about searching for files and folders in Windows XP, click Start, then click Help and Support. Type the keyword searching in the Search box , then click the arrow. www.gateway.com...

  • Page 55: Working With Documents

    WordPad starts and a blank document opens. Begin composing your document. Use the menus and toolbar buttons at the top of the window to format the document. Help , then click Accessories WordPad www.gateway.com Working with documents on its menu bar. . Microsoft...

  • Page 56: Saving A Document

    Save in box. File name For more information about saving documents in Windows XP, click Start, then click Help and Support. Type the keyword saving in the Search box , then click the arrow. www.gateway.com...

  • Page 57: Opening A Document

    For more information about opening documents in Support Windows XP, click Start, then click Help and Support. Type the keyword opening files in the Search box Open list, then click the folder you Look in , then click the arrow. www.gateway.com Working with documents...

  • Page 58: Printing A Document

    . The Print dialog box opens. Print . The document prints. For more information about printing documents in Windows XP, click Start, then click Help and Support. Type the keyword printing in the Search box , then click the arrow. www.gateway.com...

  • Page 59: Shortcuts

    The file or folder is not stored in the Recycle Bin. Click the file or folder, press , type the new name, then press NTER Press Press , then click the arrow. www.gateway.com Shortcuts key, . The HIFT ELETE...
  • Page 60 Chapter 4: Windows Basics www.gateway.com...

  • Page 61: Using The Internet

    Using the This chapter provides information about the Internet and the World Wide Web. Read this chapter to learn how to: Set up and access an Internet account using ® America Online Connect to a Web site using a browser Download files from the Internet Send and receive e-mail using America Online Internet...

  • Page 62: Learning About The Internet

    Internet. Your computer connects to the Internet through an ISP. To locate the modem or Ethernet jack on your computer, “Back” on page ISP Servers let you connect to the Internet and access your e-mail messages. www.gateway.com...

  • Page 63: Setting Up An Internet Account

    To set up an Internet account with America Online: Click Start All Programs Follow the on-screen instructions. After setting up your account, you can connect to the Internet and access your e-mail services. Setting up an Internet account , then click America Online www.gateway.com...

  • Page 64: Accessing Your Internet Account

    For general information about using Internet accounts in Windows XP, click Start, then click Help and Support. Type the keyword ISP in the Search box , then click the arrow. www.gateway.com...

  • Page 65: Using The World Wide Web

    You can identify a link by moving the mouse pointer over it. If the pointer changes to a hand, the item is a link. To learn more about using the Web browser features, click in the menu bar. Help Link page Linked Web page www.gateway.com...

  • Page 66: Connecting To A Web Site

    To go to a different Web site, type the address (called a URL for “Universal Resource Locator”) in the browser address bar (for example www.gateway.com), then click - OR - On the current Web page, click a link to a Web site.

  • Page 67: Downloading Files

    Windows XP, click Start, then click Help and Support. Type the keyword downloading files in the Search box “Protecting your computer from viruses” on the browser address “Working with files and folders” on , then click the arrow. www.gateway.com Using the World Wide Web...

  • Page 68: Using E-Mail

    Type the subject of your e-mail in the Type the e-mail message. When finished, click e-mail address you specified. jdoe@aol.com User name Internet domain name Subject . Your e-mail is sent over the Internet to the Send Now www.gateway.com box.

  • Page 69: Checking Your E-Mail

    Help and For general information about using e-mail in Windows XP, Support click Start, then click Help and Support. Type the keyword e-mail in the Search box , then click the arrow. www.gateway.com Using e-mail...
  • Page 70 Chapter 5: Using the Internet www.gateway.com...

  • Page 71: Sending And Receiving Faxes

    Sending and Receiving Faxes Microsoft Fax lets you send and receive faxes using the modem. Read this chapter to learn how to: Install and configure Fax Create and send a new fax Set up a fax cover page template Fax a document you scanned or created in another program Receive, view, and print a fax Help and...

  • Page 72: Installing And Configuring Fax

    . The Control Panel window opens. Control Panel Add and Remove Programs Add/Remove Windows Components , then click Next to exit the Windows Components Wizard. to close the Add or Remove Programs dialog box. www.gateway.com Install . The Add or Remove Programs . The Windows...

  • Page 73: Configuring Fax

    Type the information about yourself that you want to appear on your fax cover page, then click screen opens. Accessories Communications . The Select Device for Sending or Receiving Faxes Next www.gateway.com Installing and configuring Fax , then click . The Sender Next...
  • Page 74 Please select the fax device check box. Enable Receive Some fax machines cannot use special characters such as hyphens. We suggest using spaces instead of hyphens in telephone and fax numbers. . This identifier information is Next www.gateway.com list, then click the Step...

  • Page 75: Sending A Simple Fax

    Type the name and fax number of the recipient of your fax. If you need to use the area code for your recipient, click to type the full ten-digit fax number. Accessories Communications www.gateway.com Sending a simple fax , then click Send . The Recipient...
  • Page 76 . The Completing the Send Fax Wizard screen opens. Next Click Finish Cover page template Subject line area, then click Note www.gateway.com . The Preparing the Cover Next , then click the cover page area. . The Schedule screen Next...

  • Page 77: Setting Up Your Cover Page Template

    Save in Type the new cover page template name. Click Save Setting up your cover page template Accessories Communications menu, then move them to the appropriate Insert , then click File www.gateway.com , then click . The Save Save As...

  • Page 78: Faxing From Programs

    . The Print dialog box opens. Print Name . The Send Fax Wizard opens. , then click File Name . The Send Fax Wizard opens. www.gateway.com list, then click the printer. “Sending a simple . The Print dialog box Print list, then click the printer.

  • Page 79: Receiving And Viewing A Fax

    Outbox Click to cancel the fax. Delete Click Accessories Communications , then double-click the fax you want to view. The Inbox Start All Programs Accessories . The Fax Console opens. www.gateway.com Receiving and viewing a fax , then click Communications...

  • Page 80: Automatically Retry Sending A Fax

    . The Control Panel window opens. Control Panel , then click . The Fax Properties dialog box opens. Properties tab, then click Properties www.gateway.com Printers and Other Hardware . The Printers and Faxes window Printers and Faxes . The Modem dialog box opens.

  • Page 81: Automatically Cancelling A Fax

    . The Fax Properties dialog box opens. Properties tab, then click . The Modem dialog box opens. Properties tab. Automatically delete failed faxes after www.gateway.com Automatically cancelling a fax Printers and Other Hardware Printers and Faxes check box and specify...
  • Page 82 Chapter 6: Sending and Receiving Faxes www.gateway.com...

  • Page 83: Using Multimedia

    Using Multimedia This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to: Adjust the volume Record and play audio files Use Windows Media Player Use the CD or DVD drive Play CDs and DVDs Use MusicMatch Use a recordable drive to create CDs Attach a digital camera or digital video camera to your...

  • Page 84: Adjusting The Volume

    Click/Double-click the . The Sounds and Audio Devices Properties dialog box opens. Devices Click the Volume . The Control Panel window opens. If your Control Panel Sounds, Speech, and Audio Devices Adjust the system volume tab. www.gateway.com Sounds and Audio...
  • Page 85 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Click X in the top-right corner of the window to close it. www.gateway.com Adjusting the volume area. in the window.

  • Page 86: Recording And Playing Audio

    (record), then speak into the microphone. When you finish recording, click Click , then click File Name the recording, specify the location where you want to save the recording, then click “Checking Out Your Gateway All Programs Accessories Entertainment Rewind Play Fast Forward Stop (stop).
  • Page 87 Windows XP, click Start, then click Help and Support. Type the keyword recording audio or playing audio in the Search box arrow. . The Open dialog box opens. Open (play), then stop playing the file by , then click the www.gateway.com Recording and playing audio...

  • Page 88: Playing Audio And Video Files With The Windows Media Player

    Windows Media Player, click To play a file using the Windows Media Player: Click Start Windows Media Player opens. Play , then click All Programs Windows Media Player Stop www.gateway.com Help . The Video file information Video screen...
  • Page 89 Support the Windows Media Player in Windows XP, click Start, then click Help and Support. Type the keyword Media Player in the Search box www.gateway.com . The Open dialog box opens. Open (play), then stop playing the file by , then click the arrow.

  • Page 90: Using The Cd Or Dvd Drive

    You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one of the following logos:...

  • Page 91: Inserting A Cd Or Dvd

    Using the CD or DVD drive Inserting a CD or DVD CD or DVD drive Eject button Activity indicator Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com...

  • Page 92: Listening To Cds

    Some music CDs have copy protection software. You may not be able to play these CDs on your computer. . The Windows Media Player Windows Media Player www.gateway.com “Using Windows Media Player Start...
  • Page 93 Listening to CDs When the media player opens, click (play). Play Stop Volume Previous Mute Next If you do not hear sound or you want to change the volume, see “Adjusting the volume” on page www.gateway.com...

  • Page 94: Using Musicmatch

    CD, connect to the Internet before inserting your CD. Insert the music CD into the CD or DVD drive on your computer. ® , you can: Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com...
  • Page 95 - OR - If a dialog box does not open, click , then Start All Programs MUSICMATCH click . The musicmatch window opens, the CD begins MUSICMATCH Jukebox playing, and the names of the music tracks appear in the playlist area. www.gateway.com...

  • Page 96: Creating Mp3 Music Files

    If a dialog box does not open, click click MUSICMATCH Jukebox Some music CDs have copy protection software. You cannot copy tracks from these CDs. Play Audio CD using MUSICMATCH . The musicmatch window opens. Start All Programs . The musicmatch window opens. www.gateway.com , then MUSICMATCH...

  • Page 97: Editing Track Information

    To edit track information: Open MUSICMATCH. If a CD is playing, click the stop button. In the MUSIC CENTER area, click the track you want to edit. Stop , click COPY CD -> Files www.gateway.com Using MUSICMATCH . The...
  • Page 98 Enter information such as track title, lead artist, album, and genre. Click . The new track information appears in the MUSICMATCH playlist, music library, and recorder window. , then click Music Library Edit Track Tag(s) www.gateway.com . The Edit Track Tag(s)

  • Page 99: Building A Music Library

    Dragging and Dropping – Drag and drop files from Windows Explorer or your desktop to the music library. Downloading files from the Internet – When you are connected to the Internet, MP3 files that you download are automatically added to your music library.

  • Page 100: Changing The Music Library Display Settings

    Music Library Click an arrow button to open a column list, then click the category that you want to display in the column. When you have finished selecting categories, click , then click Options Settings tab. www.gateway.com . The Settings window...

  • Page 101: Listening To Internet Radio

    MP3 files to your portable MP3 player. For more information, see the MUSICMATCH online help. , click PLAY , the radio station, then click the arrow in Radio Stations Featured Radio Stations Broadcast Stations www.gateway.com Using MUSICMATCH Online Music Featured , drag the Radio Stations , the Broadcast Radio...

  • Page 102: Playing A Dvd

    For more information about playing DVDs in Windows XP, click Start, then click Help and Support. Type the keyword playing DVDs in the Search box , then click the arrow. www.gateway.com Help , then Start All Programs , then...

  • Page 103: Creating Cds And Dvds

    Important Some CDs have copy protection software. You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer. www.gateway.com Creating CDs and DVDs...

  • Page 104: Copying A Cd Or Dvd

    Chapter 7: Using Multimedia Copying a CD or DVD To copy a music CD, data CD, or data DVD: Click Start Nero Express All Programs Burn a CD or Data DVD . Nero Express opens. www.gateway.com , then click Nero Programs...
  • Page 105 Click the arrow to open the contains your source disc. Click the arrow to open the drive. If you have two CD or DVD drives, click to select the www.gateway.com list, then click the drive that Source drive list, then click your recordable Destination drive...
  • Page 106 Chapter 7: Using Multimedia Click . The Nero’s Title and CD Database dialog box opens. Burn www.gateway.com...
  • Page 107 Nero Express copies the files from your hard drive to the writable CD or DVD. When a message tells you that the recording is complete, click Click to return to the main Nero Express screen. Next Click Exit www.gateway.com Creating CDs and DVDs...

  • Page 108: Creating A Data Cd Or Dvd

    Move your pointer over opens. All Programs Burn a CD or Data DVD . Nero Express opens. Take no action , then click Data www.gateway.com , then click Nero Programs , then click . The Disc Content screen Data Disc...
  • Page 109 Click . You can continue to select files and click After you select all your files, click www.gateway.com list, then click a drive or folder, or you can list. Press and hold the C Finished Creating CDs and DVDs...
  • Page 110 . The Burning Process screen opens and Nero Express burns the Burn files to the CD. When a message tells you that the recording is complete, click Click to return the main Nero Express screen. Next Click Exit list, then click your recordable Current recorder www.gateway.com...

  • Page 111: Copying Music Tracks

    Insert the music CD that has the tracks you want to copy into your CD drive. If an Audio CD dialog box opens, click Click . The Nero Toolbar opens. More Burn a CD or Data DVD Nero Programs Take no action www.gateway.com Creating CDs and DVDs , then click , then click...
  • Page 112 Chapter 7: Using Multimedia Click the Save Tracks opens. Wait until the dialog box closes. - OR - Click Cancel icon. The Nero’s Title and CD Database dialog box www.gateway.com...
  • Page 113 . The recording process begins. After the recording is complete, click . The Save Tracks dialog box opens. Output file format . The recording process begins. key, click the tracks you Close www.gateway.com Creating CDs and DVDs list, then click the...

  • Page 114: Creating A Music Cd

    CD that contains tracks and data files. to create a CD using MP3 files. You can play the CD on your to create a CD using WMA files. You can play the CD on www.gateway.com , then click Nero Programs...
  • Page 115 Creating CDs and DVDs The screen you use to add files opens. www.gateway.com...
  • Page 116 . You can continue to select files and click After you select all your files, click list, then click a drive or folder, or you can Location list. Press and hold the C Name Finished www.gateway.com key to select multiple...
  • Page 117 . The Burning Process screen opens and Nero Express burns the Burn files to the CD. When a message tells you that the recording is complete, click Click to return the main Nero Express screen. Next Click Exit list, then click your recordable Current recorder www.gateway.com Creating CDs and DVDs...

  • Page 118: Advanced Features

    For more information, see the online help in the programs and the online user’s guides. To access the user’s guides, click User’s Guides Start All Programs Start , then click the guide you want. www.gateway.com Burn a CD or Data DVD Nero All Programs Burn a CD or Data...

  • Page 119: Connecting A Digital Camera

    See Do More With Gateway for more information about using your computer to edit, store, and print digital photos. Click Start, then click Do More With Gateway. If you are in the Business Solutions view, click Consumer Solutions. Click Digital Photos.

  • Page 120: Connecting A Digital Video Camera

    Important Important Important “Checking Out Your Gateway Computer” on page If Pinnacle Expression is not on your Start menu, install it from the Pinnacle Expression CD. Insert the CD into your CD or DVD drive and follow the instructions in the setup wizard.
  • Page 121 Tips & Tricks See Do More With Gateway for more information about using your computer to edit videos. Click Start, then click Do More With Gateway. If you are in the Business Solutions view, click Consumer Solutions. Click Digital Video.
  • Page 122 Chapter 7: Using Multimedia www.gateway.com...

  • Page 123: Customizing Your Computer

    Customizing Your Computer This chapter provides information about customizing your computer by changing settings in Windows. Read this chapter to learn how to: Change screen and display settings Change the background and screen saver Adjust the mouse settings Add, change, and switch user accounts Adjust power management settings...

  • Page 124: Adjusting The Screen And Desktop Settings

    To change the color depth: Click , then click Start Control Panel is in Category View, click Click/Double-click the . The Control Panel window opens. If your Control Panel Appearance and Themes icon. The Display Properties dialog box opens. Display www.gateway.com...
  • Page 125 For more information about adjusting display settings in Support Windows XP, click Start, then click Help and Support. Type the keyword changing display settings in the Search box www.gateway.com Adjusting the screen and desktop settings list, then click the color Color quality , then click the arrow.

  • Page 126: Adjusting The Screen Resolution

    Chapter 8: Customizing Your Computer Adjusting the screen resolution You can increase the screen resolution to fit more icons on your desktop, or you can decrease the resolution to make reading the display easier. The higher the resolution, the smaller individual components of the screen (such as icons and menu bars) appear.

  • Page 127: Changing The Colors On Your Windows Desktop

    Type the keyword changing screen resolution in the Search box Changing the colors on your Windows desktop You can change the colors of Windows desktop items, such as the background color and dialog box title bars. To change desktop colors: Click...
  • Page 128 Appearance Click the arrow button to open the you want, then click - OR - If you want to create a new color scheme as part of a desktop theme: Click Advanced Click the arrow button to open the want to change.

  • Page 129: Changing The Desktop Background

    Changing the desktop background You can change the Windows desktop background picture. Windows provides several backgrounds, or you can use pictures that you have created or retrieved from other sources. To change the desktop background: Click , then click Start...

  • Page 130: Selecting A Screen Saver

    5, you can change the solid color For more information about changing the desktop background in Windows XP, click Start, then click Help and Support. Type the keyword changing desktop background in the Search box . The Control Panel window opens. If your Control Panel Appearance and Themes icon.
  • Page 131 For more information about selecting a screen saver in Support Windows XP, click Start, then click Help and Support. Type the keyword screen savers in the Search box www.gateway.com Adjusting the screen and desktop settings list, then click the screen Screen Saver...

  • Page 132: Changing The Mouse Settings

    Control Panel is in Category View, click Click/Double-click the Click one of the tabs to change your mouse settings. Click to save changes. . The Control Panel window opens. If your Control Panel Printers and Other Hardware icon. The Mouse Properties dialog box opens. Mouse www.gateway.com...

  • Page 133: Adding And Modifying User Accounts

    For more information about user accounts in Windows XP, Support click Start, then click Help and Support. Type the keyword user accounts in the Search box Adding and modifying user accounts Control Panel icon. The User Accounts window User Accounts , then click the arrow. www.gateway.com...
  • Page 134 Click the user account that you want to use. When you switch between user accounts, any programs that were running for the previous user continue to run. . The Log Off Windows dialog box opens. Log Off . The Windows Welcome screen opens. www.gateway.com...

  • Page 135: Power Management

    Click Start, Turn off computer, then click Standby. Click Start, then click Turn Off Computer. Press and hold , then click Hibernate. HIFT Move the mouse or press a key on your keyboard. Press the power button. www.gateway.com Power management 130.

  • Page 136: Changing Power Settings

    To change the power scheme: Click , then click Start Control Panel is in Category View, click Click/Double-click the dialog box opens. . The Control Panel window opens. If your Control Panel Performance and Maintenance icon. The Power Options Properties Power Options www.gateway.com...

  • Page 137: Changing Advanced Power Settings

    , then click the arrow. . The Control Panel window opens. If your Control Panel Performance and Maintenance icon. The Power Options Properties Power Options www.gateway.com Power management list, then click the power , or Turn off monitor Turn...

  • Page 138: Activating And Using Hibernate Mode

    Control Panel is in Category View, click Click/Double-click the dialog box opens. tab. Power buttons . The Control Panel window opens. If your Control Panel Performance and Maintenance icon. The Power Options Properties Power Options www.gateway.com list, then click the power...
  • Page 139 . Press and hold S Turn Off Computer check box, then click Apply System hibernates lists. Power buttons Start , then click HIFT www.gateway.com Power management . Hibernate mode Power Schemes list, then click tab. Advanced , then click Hibernate...

  • Page 140: Setting Up An Uninterruptible Power Supply

    Type the keyword hibernate in the Search box , then click the arrow. . The Control Panel window opens. If your Control Panel icon. The Power Options Properties Power Options tab. . The UPS Selection dialog box opens. www.gateway.com Performance and Maintenance...
  • Page 141 Help and For more information about setting up an uninterruptable Support power supply in Windows XP, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the Search box www.gateway.com , then click the arrow. Power management...
  • Page 142 Chapter 8: Customizing Your Computer www.gateway.com...

  • Page 143: Networking Your Computer

    Networking Your Computer Connecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers. Read this chapter to learn about: Benefits of using a network in your home, small office, or home office Types of network connections Purchasing additional network equipment...

  • Page 144: Benefits Of Networking

    Type the keyword internet sharing in the Search box , then click the arrow. For more information about sharing network drives in Windows XP, click Start, then click Help and Support. Type the keyword sharing network drives in the Search , then click the arrow. www.gateway.com...

  • Page 145: Sharing Peripheral Devices

    Support Windows XP, click Start, then click Help and Support. Type the keyword games or network games in the Search box , then click the arrow. , then click the arrow. , then click the arrow. www.gateway.com Benefits of networking...

  • Page 146: Selecting A Network Connection

    Selecting a network connection The biggest decision you need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless Ethernet networks. Use the following criteria as a guide when selecting a network connection.

  • Page 147: Using A Wired Ethernet Network

    Install an Ethernet card in each of your desktop computers (if your computers do not already have built-in Ethernet jacks) Install an Ethernet PC Card in each of your notebooks (if your notebooks...

  • Page 148: Example Wired Ethernet Network

    To add the ability to access a wireless Ethernet network to your wired Ethernet network, connect an access point to the router, switch, or hub. For more information about accessing a wireless Ethernet, see Ethernet network” on page 142. www.gateway.com “Using a wireless...

  • Page 149: Equipment You Need For A Wired Ethernet Network

    Equipment you need for a wired Ethernet network For a wired Ethernet network you need: An Ethernet jack on each desktop computer, notebook, and tablet PC. - OR - An Ethernet card (also called network interface cards or NICs) installed in each desktop computer.

  • Page 150: Using A Wireless Ethernet Network

    IEEE 802.11a 2.4 GHz Compatible with IEEE 802.11b networks Longer range (100 to 150 feet) than IEEE 802.11a www.gateway.com Disadvantages Shorter range (25 to 75 feet) than IEEE 802.11b and IEEE 802.11g Not compatible with IEEE 802.11b or IEEE 802.11g...
  • Page 151 The two most common types of wireless Ethernet networks are access point and peer-to-peer. Using a wireless Ethernet network www.gateway.com...

  • Page 152: Example Access Point Wireless Ethernet Network

    Internet. Each of the computers or Ethernet-ready devices communicate with the access point using radio waves. If your computer does not have built-in wireless Ethernet capabilities, you need to add a wireless PCI card (desktop), PC card (notebook), or USB adapter.

  • Page 153: Equipment You Need For An Access Point Wireless Ethernet Network

    For an access point wireless Ethernet network you need: A wireless Ethernet PCI card installed in each desktop computer - OR - A wireless Ethernet USB adapter attached to each desktop or notebook computer - OR - A notebook or tablet PC with wireless Ethernet built-in...

  • Page 154: Example Peer-To-Peer Wireless Ethernet Network

    This type of network does not include access into a wired network or the Internet. You can create this type of network to quickly move files from one computer to another. www.gateway.com...

  • Page 155: Equipment You Need For A Peer-To-Peer Wireless Ethernet Network

    For more information For more information about purchasing equipment for your home or office Ethernet network, discuss your particular needs with your Gateway representative. In addition, several books and Internet sites are dedicated to networking (for example: www.homenethelp.com). See these sources for more information about networking your home or office with wired or wireless Ethernet.

  • Page 156: Using Your Computer On A Network

    The Setting Up Your Windows Network guide has been included on your hard drive. It provides instructions for installing and configuring both wired and wireless Ethernet networking on your computer. To access this guide, click , then click All Programs Gateway Documentation www.gateway.com Start...

  • Page 157: Moving From Your Old Computer

    Moving from Your Old Computer If your new computer is replacing an old computer, you may have personal data files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one.

  • Page 158: Using The Windows Xp Files And Settings Transfer Wizard

    For more information about using the Files and Settings Transfer Wizard in Windows XP, click Start, then click Help and Support. Type the keyword using transfer wizard in the Search , then click the arrow. www.gateway.com , then click Files and...

  • Page 159: Transferring Files

    Go to Step - OR - In Windows 98, Windows Me, or Windows 2000, double-click the icon on the desktop. Go to the next step. My Computer Double-click the Double-click the and displays many of your saved personal data files.
  • Page 160 For more information about finding files in Windows XP, click Start, then click Help and Support. Type the keyword searching for files in the Search box , click the arrow, then click the Full-text Search Matches button. www.gateway.com . The Search Results window Start Find Search...

  • Page 161: Transferring Internet Settings

    Support connection in Windows XP, click Start, then click Help and Support. Type the keyword Internet connection in the Search Accessories Communications . The New Connection wizard opens. , then click the arrow. www.gateway.com Transferring Internet settings , then click...

  • Page 162: Transferring Your E-Mail And Address Book

    USB devices may have special installation instructions. See your USB device’s installation guide. For information about restoring your computer’s previous settings in Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow. www.gateway.com...

  • Page 163: Installing A Parallel Port Printer

    Web site for software updates. Installing your old printer or scanner . The Control Panel window opens. If your Control Panel Printers and Other Hardware icon, then click Printers and Faxes , then click the arrow. www.gateway.com . The Add a printer...

  • Page 164: Installing Your Old Programs

    For more information about restoring your computer’s previous settings in Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow. www.gateway.com...

  • Page 165: Maintaining Your Computer

    Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: Care for your computer Protect your computer from viruses Manage hard drive space Back up files Clean your computer...

  • Page 166: Caring For Your Computer

    Keep all liquids away from your computer. When spilled onto computer components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty. Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms. www.gateway.com...
  • Page 167 Defragment hard drive Back up files Clean computer case Clean keyboard Clean computer screen Clean mouse Immediately Monthly When needed after purchase www.gateway.com Caring for your computer See... page 160 page 163 page 164 page 165 page 167 page 169 page 171...

  • Page 168: Protecting Your Computer From Viruses

    AntiVirus program to check files and programs that are For more information about protecting your computer against viruses in Windows XP, click Start, then click Help and Support. Type the keyword viruses in the Search box , then click the arrow. www.gateway.com...
  • Page 169 Click Scan for Viruses Scan Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan Protecting your computer from viruses , then click Norton AntiVirus www.gateway.com Norton AntiVirus 2003...
  • Page 170 . The LiveUpdate wizard opens. AntiVirus Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files. When the program has finished, click All Programs Norton AntiVirus www.gateway.com , then click LiveUpdate - Norton Finish...

  • Page 171: Managing Hard Drive Space

    To check hard drive space: Click , then click Start Right-click the drive that you want to check for available file space, then click . Drive space information appears. Properties . The My Computer window opens. My Computer www.gateway.com Managing hard drive space...

  • Page 172: Using Disk Cleanup

    For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box. Click , then click . The My Computer window opens. My Computer . The Properties dialog box opens at the Properties . The Disk Cleanup dialog box opens. www.gateway.com...

  • Page 173: Checking The Hard Drive For Errors

    Right-click the hard drive that you want to check for errors, for example Local Disk (C:), then click , then click the arrow. . The My Computer window opens. My Computer . The Properties dialog box opens. Properties www.gateway.com Managing hard drive space...
  • Page 174 For more information about checking the hard drive for errors in Windows XP, click Start, then click Help and Support. Type the keyword checking for disk errors in the Search , then click the arrow. www.gateway.com . For help, press Start...

  • Page 175: Defragmenting The Hard Drive

    , then click Start Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click . The My Computer window opens. My Computer . The Properties dialog box opens. Properties www.gateway.com Managing hard drive space...
  • Page 176 For more information about defragmenting the hard drive in Windows XP, click Start, then click Help and Support. Type the keyword defragmenting in the Search box , then click the arrow. www.gateway.com Defragment Start...

  • Page 177: Backing Up Files

    For more information, see and DVDs” on page 95. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit the Accessories Store at accessories.gateway.com. Help and...
  • Page 178 For more information about using the Scheduled Tasks Wizard in Windows XP, click Start, then click Help and Support. Type the keyword Scheduled Task Wizard in the Search , then click the arrow. www.gateway.com...

  • Page 179: Cleaning Your Computer

    With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside of your computer. www.gateway.com Cleaning your computer...

  • Page 180: Cleaning The Keyboard

    Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth. The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. www.gateway.com...

  • Page 181: Cleaning The Mouse

    Turn the mouse upside down. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. Remove any dust, lint, or dirt from the mouse ball with a soft cloth. www.gateway.com Cleaning your computer...
  • Page 182 Support Mouse rollers For a video tutorial about cleaning the mouse in Windows XP, click Start, then click Help and Support. Type the keyword Video tutorials in the Search box , then click the arrow. Click Cleaning the mouse. www.gateway.com...

  • Page 183: Restoring Software

    Restoring Software Read this chapter to learn how to: Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.

  • Page 184: Using The Restoration Cds

    Chapter 12: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from...

  • Page 185: Reinstalling Device Drivers

    CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
  • Page 186 For more information about reinstalling device drivers in Windows XP, click Start, then click Help and Support. Type the keyword drivers in the Search box , then click the arrow. www.gateway.com . The Gateway Driver and Drivers and Application Recovery...

  • Page 187: Updating Device Drivers

    Step . The Run dialog box opens. , then click Continue Drivers and Application Recovery tab. www.gateway.com Updating device drivers Step , then Yes, I accept it . The Gateway Driver and...

  • Page 188: Reinstalling Programs

    Change/Remove Step . The Run dialog box opens. text box, type d:\runmenu.exe (where d is the drive letter of . The Gateway Driver and Application Recovery Continue Drivers and Application Recovery www.gateway.com Step 4. Otherwise, go to the next...
  • Page 189 Complete the program reinstallation by following the instructions included with the program CD. , then select multiple programs to reinstall. , then click the arrow. Step 4. Otherwise, go to the next , then click Add or Remove Programs and follow the on-screen instructions. www.gateway.com Reinstalling programs...

  • Page 190: Reinstalling Windows

    For more information, “Microsoft Certificate of Authenticity” on page Back up your personal files before you use this option. All files on your computer will be deleted! www.gateway.com “Troubleshooting” on “Reinstalling device “Reinstalling programs”...
  • Page 191 When prompted, insert the red Drivers CD, then click When prompted, insert the yellow Applications CD(s), then click The Gateway Application Loader automatically installs your drivers and programs. Your computer restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so.
  • Page 192 Chapter 12: Restoring Software When the Gateway Application Loader has finished, go to the Windows desktop by clicking Install additional programs by following the instructions in programs from the Applications CD(s):” on page Install other software, such as Microsoft Works Suite and gaming software,...

  • Page 193: Upgrading Your Computer

    Upgrading Your Computer This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to: Open and close the computer case Remove and install drives and components Remove and install add-in cards Remove and install system boards Add memory Change the battery You must open the computer case to upgrade or replace...

  • Page 194: Selecting A Place To Work

    Has enough room to place all the computer parts. Is near a grounded outlet so you can test your computer after installation. Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your computer.

  • Page 195: Preventing Static Electricity Discharge

    Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com Gathering the tools you need...

  • Page 196: Opening The Case

    Press the power button to drain any residual power from your computer. To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. “Preventing static electricity discharge” on www.gateway.com...
  • Page 197 Opening the case Remove the two thumbscrews from the side panel cover. www.gateway.com...
  • Page 198 Chapter 13: Upgrading Your Computer Slide the side panel toward the back of the computer, then pull the panel away from the computer. www.gateway.com...

  • Page 199: Removing The Front Bezel

    Opening the case Removing the front bezel To remove the front bezel: Position the computer where you can grasp the front bottom edge of the bezel, then pull the bezel out and away from the case. www.gateway.com...

  • Page 200: Closing The Case

    Align the door tabs into the top and bottom case notches, then slide the side panel toward the front of the computer to secure it into place. Case notches Case notches www.gateway.com...

  • Page 201: Replacing The Front Bezel

    Replace the two side panel thumbscrews. Reconnect the cables and power cord. Replacing the front bezel To replace the front bezel: Align the latch pins with the computer latch holes. Press the bezel firmly into place. www.gateway.com Closing the case...

  • Page 202: Adding Or Replacing A Cd, Dvd, Or Diskette Drive

    To add or replace a CD, DVD, or diskette drive: Remove the side panel by following the instructions in panel” on page Remove the front bezel by following the instructions in front bezel” on page 193. 188. www.gateway.com “Removing the side “Replacing the...
  • Page 203 If you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data ribbon cable www.gateway.com Adding or replacing a CD, DVD, or diskette drive Power cable...
  • Page 204 Pin 1 and corresponds with Pin 1 on the drive (typically on the side closest to the power supply connection). See the drive documentation for further instructions. Close the case by following the instructions in page 192. Step “Closing the case” on www.gateway.com 3. The red-striped...

  • Page 205: Replacing The Hard Drive

    Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data ribbon cable www.gateway.com Replacing the hard drive “Removing the side Power cable...
  • Page 206 (typically on the side closest to the power supply connection). See the drive documentation for further instructions. Replace the side panel following the instructions in panel” on page 192. www.gateway.com Step 2. The red-striped “Replacing the side...

  • Page 207: Adding Or Replacing Add-In Cards

    If you are replacing a card, disconnect any cables that are attached to the card, noting their locations and orientation. (You will reconnect the cables after you install the new card.) See the add-in card documentation for further instructions. Adding or replacing add-in cards www.gateway.com “Removing the side...
  • Page 208 Chapter 13: Upgrading Your Computer If you are replacing a card, remove the retention screw that secures the card to the case. - OR - If you are adding a card, remove a retention screw from a blank slot. www.gateway.com...
  • Page 209 Install the new card into the add-in slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Secure the add-in card with the retention screw. www.gateway.com Adding or replacing add-in cards...

  • Page 210: Replacing The Power Supply

    For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. Step 3. See the add-in card documentation for further 192. www.gateway.com “Closing the case” on “Replacing the side...
  • Page 211 Replacing the power supply Disconnect the power supply cables from all components (such as, hard drives, CD or DVD drives, and the system board), noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) www.gateway.com...
  • Page 212 Chapter 13: Upgrading Your Computer Remove the four retention screws that secure the power supply to the case. Slide the power supply up and away from the power supply brackets. www.gateway.com...

  • Page 213: Replacing The System Board

    Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) “Closing the case” on 199. 207. www.gateway.com Replacing the system board Step 3. See the “Removing the side “Adding...
  • Page 214 Reconnect the power and data cables using your notes from the system board documentation for further instructions. Reinstall the memory by following the instructions in on page 207. Screw Screw www.gateway.com Screw Screw Screw Step 5. See “Installing memory”...

  • Page 215: Installing Memory

    When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. The following illustration shows the general location of the memory modules on the system board. 199. “Closing the case” on www.gateway.com Installing memory “Adding or...
  • Page 216 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. Find the memory module banks on your system board. DIMM 0 DIMM 1 DIMM 2 DIMM 3 188. www.gateway.com “Removing the side...
  • Page 217 When the module is secure, you hear a click. Replace the side panel by following the instructions in panel” on page 192. Return your computer to its upright position. Reconnect the cables and the power cord. www.gateway.com Installing memory DIMM 1 “Replacing the side...
  • Page 218 Chapter 13: Upgrading Your Computer Turn on your computer. Windows starts and the Windows desktop appears. Click , then click (if in Start Control Panel Performance and Maintenance Category view). Click/Double-click . The amount of memory in your System computer is shown at the bottom of the System Properties dialog box in the General tab.

  • Page 219: Replacing The System Battery

    Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. www.gateway.com Replacing the system battery “Using the BIOS Setup...
  • Page 220 Reconnect all external cables and the power cord. Turn on your computer. Open the BIOS Setup utility. In the BIOS Setup utility, restore any settings that you wrote down in Step Save all your settings and exit the BIOS Setup utility. 192. www.gateway.com “Replacing the side...

  • Page 221: Troubleshooting

    Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help”...

  • Page 222: Safety Guidelines

    Make sure that your hard drive is not full. Do not try to troubleshoot your problem if power cords or plugs are damaged, if your computer was dropped, or if the case was damaged. Instead, unplug your computer and contact a qualified computer technician. www.gateway.com...

  • Page 223: Software Support Tools

    If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. If an error occurs in a program, see the program’s printed documentation or the online help.

  • Page 224: Troubleshooting

    Make sure that the drive is configured correctly by following the instructions in the drive documentation. Reinstall the device driver. For more information, see drivers” on page “Adding or replacing add-in 199. “Identifying drive types” on page “Cleaning CDs and DVDs” on 232. 177. www.gateway.com “Reinstalling device...
  • Page 225 To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match. “Cleaning CDs and DVDs” on 177. 218. www.gateway.com Troubleshooting “Reinstalling “Cleaning “Reinstalling “Updating device...

  • Page 226: Cleaning Cds And Dvds

    Open the computer case and make sure that the power supply cable is connected correctly to the system board. Open the computer case and make sure that the power button cable is connected correctly to the system board. www.gateway.com...

  • Page 227: File Management

    Type the keyword file management in the Search box HIFT icon. Recycle Bin , then click the arrow. “Using Disk Cleanup” on page Recycle Bin , then click the arrow. www.gateway.com Troubleshooting key, the file cannot be . The file Restore 164. icon, then clicking...

  • Page 228: Internet

    If you have the call waiting feature on your telephone line, make sure that it is disabled. Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. “Replacing the hard drive” on 177. www.gateway.com 165. “Reinstalling device “Replacing the hard...
  • Page 229 Click the receive button in your e-mail program. Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. “Modem (dial-up)” on page , then click the arrow. www.gateway.com Troubleshooting 223.

  • Page 230: Keyboard

    Check the memory module for correct seating and orientation. For more information, see You see a “Not enough memory” error message Close all programs, then restart your computer. 177. “Installing memory” on page “Installing memory” on page www.gateway.com 207. 207.

  • Page 231: Modem (Dial-Up)

    Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See the jack location for your case in Out Your Gateway Computer” on page Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.
  • Page 232 ISP limitations, may lower the speed even further. For more information about dialing properties in Windows XP, click Start, then click Help and Support. Type the keyword dialing in the Search box , then click the arrow. www.gateway.com...
  • Page 233 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.
  • Page 234 For more information about modem troubleshooting in Windows XP, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box 177. www.gateway.com . The Control Panel window opens. Printers and Other icon, then click the . The Modem Properties .

  • Page 235: Monitor

    . The Control Panel window opens. Control Panel Phone and Modem Options tab, then adjust the Speaker volume “Adjusting the screen resolution” on page , then click the arrow. 177. www.gateway.com Troubleshooting Printers and Other icon, then click the Properties control. 118. “Reinstalling device...
  • Page 236 Change the display settings. For more information, see screen and desktop settings” on page Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

  • Page 237: Mouse

    Make sure that all devices are connected securely to the surge protector and correctly switched on. 177. “Cleaning the mouse” on page www.gateway.com Troubleshooting “Reinstalling device 173.

  • Page 238: Printer

    You see a “Printer queue is full” error message Make sure that the printer is not set to work offline. , then click Start Control Panel Printers and Faxes Set as Default Printer www.gateway.com . The Control Panel window opens. Printers and Other icon. The Printers and Faxes...

  • Page 239: Sound

    If you are using external speakers, see the speaker setup poster to check your speaker connections. . The Control Panel window opens. Control Panel icon. The Printers and Faxes Printers and Faxes , click Use Printer Offline , then click the arrow. www.gateway.com Troubleshooting Printers and Other Use Printer Offline...

  • Page 240: Using The Bios Setup Utility

    The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your computer. Before changing any settings, write them down in case you need to restore them later. www.gateway.com...
  • Page 241 Pentium (R) III BIOS. 933 MHz 133 MHz 512 KB 128 MB 128 MB SDRAM Not Installed Not Installed [English (US)] [Disabled] [11:09:31] [10/15/2000] -/+ Change Values Enter Select > Sub-Menu www.gateway.com Troubleshooting Setup Defaults Save and Exit...

  • Page 242: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 243: Telephone Support

    Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers You can access the following services through your telephone to get answers...

  • Page 244: Tutoring And Training

    Help and Support Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: 800-229-1103 (rate charged per minute; charged to a major credit card) 900-555-4695 (rate charged per minute; charged to your telephone bill) For more how-to information about Windows XP, click Start, then click Help and Support.

  • Page 245: Training

    Training Gateway provides the following in-person and computerized training: Resource Service description In-Store Training Our friendly and knowledgeable software at Gateway trainers can teach you how to use the Internet stores and the most popular software programs, including Microsoft Word, Excel, and PowerPoint.
  • Page 246 Chapter 14: Troubleshooting www.gateway.com...

  • Page 247: A Safety, Regulatory, And Legal Information

    Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 248 The system was dropped or the cabinet is damaged. The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

  • Page 249: Regulatory Compliance Statements

    FCC rules. FCC declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: Gateway 510 For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible party.
  • Page 250 Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. www.gateway.com...
  • Page 251 Ringer Equivalence Numbers of all the devices does not exceed 5. To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate. www.gateway.com...

  • Page 252: Laser Safety Statement

    EPA ENERGY STAR Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 253 TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 254 Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead-in wire When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Antenna and satellite grounding www.gateway.com...

  • Page 255: Macrovision Statement

    For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
  • Page 256 Appendix A: www.gateway.com...

  • Page 257: Index

    America Online user activity indicators See indicators ad hoc networking adding icons to desktop user accounts See also installing address e-mail America Online application key arrow keys AU file audio audio in jack...
  • Page 258 cleaning copying creating audio creating data creating label creating music editing track information inserting playing audio with MusicMatch playing music troubleshooting CD drive activity indicator adding eject button identifying locating drive replacing testing testing speed troubleshooting using CD-RW drive activity indicator adding eject button identifying...
  • Page 259 IEEE 1394 port DIMM See memory directional keys Disk Cleanup Disk Defragmenter diskette drive adding replacing display changing resolution using screen saver documentation Gateway Web site help Help and Support online help documents creating opening printing saving double-clicking...
  • Page 260 downloading files dragging drivers reinstalling updating drives 3.5-inch bay cover activity indicator backing up files CD-RW checking for errors checking for free space defragmenting diskette DVD/CD-RW DVD-RAM/-RW/CD-RW hard drive identifying drive types replacing sharing troubleshooting types viewing contents viewing files and folders DSL modem connecting copying...
  • Page 261 Gateway model number serial number Technical Support Web address Web site gateway dial-up server gigabit Ethernet hard drive backing up files checking for errors checking for free space defragmenting deleting files and folders indicator replacing...
  • Page 262 starting Using your computer link Hibernate mode home office network hot-swapping hyperlinks i.Link port IEEE 1394 port IEEE 802.11 creating a network speed and frequency using a network indicators Caps Lock CD drive CD-RW drive drive activity DVD drive DVD/CD-RW drive DVD-RAM/-RW/CD-RW drive hard drive Num Lock...
  • Page 263 See connections keyboard cleaning PS/2 port shortcuts troubleshooting USB port keys application arrow directional function navigation numeric Windows label Microsoft Certificate of Authenticity model number serial number system identification laser printer LCD panel See monitor lights See indicators line in jack line out jack links maintenance...
  • Page 264 moving pointer moving screen objects opening files, folders, and programs pointer PS/2 port right-clicking scroll wheel selecting screen objects troubleshooting USB port moving files files from old computer folders Internet settings from old computer pointer screen objects settings from old computer MP3 file creating editing track information...
  • Page 265 computer case documents files folders programs shortcut menu Pad Lock indicator parallel port password pasting files and folders text and graphics PC Doctor peer-to-peer networking peripheral devices Pinnacle Expression playing audio CD with MusicMatch audio file Media Player file multimedia files multi-player games Windows Media Player file Plug and Play devices...
  • Page 266 identifying drive locating replacing troubleshooting using recording audio file CD tracks video DVD recovering files and folders Recycle Bin deleting files and folders emptying recovering files and folders re-dialing telephone reinstalling drivers peripheral devices printer programs scanner software Windows See also installing removing files and folders renaming files and folders replacing...
  • Page 267 Fax telephone jack telephone support testing CD drive DVD drive title bar training classroom Gateway Learning Libraries Learn with Gateway transferring files from Internet files from old computer...
  • Page 268 CD drive CD-RW drive cleaning CD cleaning DVD computer startup DVD drive DVD/CD-RW drive DVD-RAM/-RW/CD-RW drive expansion card faxed answers faxes files gateway dial-up server general guidelines hard drive Internet connection keyboard LCD panel memory modem monitor mouse PC Doctor power...
  • Page 269 Web site connecting to downloading files Gateway window close button closing maximize button menu bar minimize button title bar Windows clipboard desktop Files and Settings Transfer Wizard installing Product Key reinstalling reinstalling drivers Search utility updating drivers Windows key Windows Media Player...
  • Page 272 NSK DWL DT510 USR GDE R0 10/03...

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