Symantec NetBackup 5200 Routine Maintenance page 48

B How to Obtain Help
B.3.3 Customer Service
Customer service information is available at the following URL: http://www.symantec.com/
techsupp/
Customer Service is available to assist with the following types of issues:
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B.3.4 Maintenance Agreement Resources
If you want to contact Symantec regarding an existing maintenance agreement, please contact
the maintenance agreement administration team for your region as follows:
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B.3.5 Additional Enterprise Services
Symantec offers a comprehensive set of services that allow you to maximize your investment
in Symantec products and to develop your knowledge, expertise, and global insight, which
enable you to manage your business risks proactively.
Enterprise services that are available include the following:
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B-4
Questions regarding product licensing or serialization
Product registration updates, such as address or name changes
General product information (features, language availability, local dealers)
Latest information about product updates and upgrades
Information about upgrade assurance and maintenance contracts
Information about the Symantec Buying Programs
Advice about Symantec's technical support options
Nontechnical presales questions
Issues that are related to CD-ROMs or manuals
Asia-Pacific and Japan: customercare_apac@symantec.com
Europe, Middle-East, and Africa: semea@symantec.com
North America and Latin America: supportsolutions@symantec.com
Symantec Early Warning Solutions
These solutions provide early warning of cyber attacks, comprehensive threat analysis, and
countermeasures to prevent attacks before they occur.
Managed Security Services
These services remove the burden of managing and monitoring security devices and events,
ensuring rapid response to real threats.
Consulting Services
Symantec Consulting Services provide on-site technical expertise from Symantec and its
trusted partners. Symantec Consulting Services offer a variety of prepackaged and
customizable options that include assessment, design, implementation, monitoring, and
management capabilities. Each is focused on establishing and maintaining the integrity and
availability of your IT resources.
Educational Services
Symantec Corporation
NetBackup 5200
Routine Maintenance
Issue 01 (2010-08-30)