MDC FORBES 15+ 2021 Owner's Manual
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MDC FORBES 15+ 2021 Owner's Manual

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FORBES 15+
OFFROAD CARAVAN
OWNER'S MANUAL
EDITION: 2021 - Version 1
www.marketdirect.com.au
* January 2021 AU Model shown.
Phone: 1300 494 494
Copyright © Market Direct Group Pty Ltd 2021 All Rights Reserved

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  • Page 1 FORBES 15+ OFFROAD CARAVAN OWNER’S MANUAL EDITION: 2021 - Version 1 www.marketdirect.com.au * January 2021 AU Model shown. Phone: 1300 494 494 Copyright © Market Direct Group Pty Ltd 2021 All Rights Reserved...

  • Page 2: Table Of Contents

    Vehicle Electrical Requirements .........8 Ventilating mode ..............22 Brake Controller ...............8 Switching off ................22 Correct Vehicle Wiring for MDC Caravans ....8 Diesel Heater - Pre January 2019 Model Trailer Lights ................9 up to Vin # LC003710 ............23 Charging Caravan ..............9 Heater Control Switch ............
  • Page 3 Solar Panels ................31 Hardware ................. 51 Winegard Sensar III Antenna ........... 31 Wheels and Tyres ..............53 Sealants ..................34 Highway ..................53 Canopy Lifting Mechanism ..........34 Off Road ................... 53 Roof Skirt Elastic Cord ............34 Suspension ................53 Caravan Body Maintenance ..........35 Shock Absorbers &...
  • Page 4 Copyright © Market Direct Group Pty Ltd 2021 All Rights Reserved All files and information contained in this Owner’s Manual are copyright by Market Direct Group Pty Ltd, and may not be duplicated, copied, modified, or adapted, in any way without our written permission. Our Owner’s Manual may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos.

  • Page 5: My Forbes 15+ Hybrid Caravan

    BUILD DATE: TARE: ATM: TYRE SIZE: DEALER: DISCLAIMER: By receiving this handbook, you confirm there you have read and agree to all the terms and conditions and understood the use and maintenance care of MDC ® www.marketdirect.com.au Ph: 1300 494 494...

  • Page 6: Section 1. Introduction

    Off road caravanning is a rewarding way to travel and see our great country. Owning an MDC Caravan will afford you the opportunity to travel to remote places and stay in comfort. It is the intention of MDC for you to have the best possible owner experience and enjoy the great outdoors.
  • Page 7 Toe can be measured in linear units, at the front or rear of the tyre, or as an angular deflection. In the case of MDC products, the “toe in” is measured in millimetres at the front of the tyre from the chassis rail.

  • Page 8: Specifications

    Specifications S IZ E (CLO S E D W IT H AC ) 2265mmW x 6500mmL x 2590mmH S IZ E (O PE N E D W IT H AC ) 5325mmW x 7030mmL x 3090mmH S T Y L E 15’...

  • Page 9: Mdc Contact Details

    MDC Contact Details QUEENSLAND Brisbane Caboolture 3/711 Beaudesert Rd 4 Boeing Place Rocklea QLD 4107 Caboolture QLD 4510 NEW SOUTH WALES Sydney Newcastle 1/12 Avalli Road, Unit 1, 2364 Pacific Hwy Prestons NSW 2170 Heatherbrae NSW 2324 VICTORIA Melbourne Campbellfield...

  • Page 10: Safety Information

    Caravan to sway and/or roll excessively left and right. The industry optimum ball weight on a caravan is between 9 and 11% of the total Caravan weight. MDC Caravans fit into this category and 10% should be used as the starting point.

  • Page 11: Jacking Your Caravan

    Jacking Your Caravan Your trailer is fitted with purpose built jacking points located in the following positions. Under the trailing arm Behind the wheels Under the chassis www.marketdirect.com.au Ph: 1300 494 494...

  • Page 12: Electrical Safety

    To comply with national laws on breakaway systems, you must supply a maintenance charge to the battery/batteries that power the system should it be activated. In all MDC products, the breakaway is powered by the house batteries in the caravan. For this purpose and Anderson plug connection is fitted to all MDC caravans on the drawbar. Your vehicle will need to be fitted with a power supply to a 50 amp Anderson plug near the towbar so the trailer can be connected.

  • Page 13: Trailer Lights

    50 amp fuse or circuit breaker at the battery Notes: The Projecta IDC25 DC to DC controller fitted in your MDC trailer is programmed to favour the solar panel input exclusively until it drops below a threshold voltage input. By providing accessory power to the number 12 pin, the trigger for the IDC25 will be set off to take power from both the Anderson plug and the solar panels.

  • Page 14: Gas & Appliance Safety

    Gas & Appliance Safety Gas Certification Your Caravan has been supplied gas tested and certified. Any additions or alterations to the gas system must be performed by an authorised person and will require re-certification and testing. Also note any alterations may affect your warranty on both the system and appliances.

  • Page 15: Removing The Hot Water System Flue Cover

    Gas Appliance Safety • Gas appliances are certified and have a flame safeguard feature to stop gas flow in the event of the flame going out. Never interfere with this function or replace appliances with a non-certified type. • Slide-out kitchens with cookers should only be operated with an annex fully erected. Failing to do so may affect the safety and operation of the gas appliance.

  • Page 16: Ventilation And Flues

    Caution To use your inbuilt Truma hot water system, the external flue covers must be removed prior to starting the unit. Ventilation and Flues • Check all permanent ventilators, flues (if applicable) and vents to ensure they are clear, open and unrestricted. •...

  • Page 17: Safety Chains And Shackles

    Safety Chains and Shackles Rated shackles Always use load rated shackles applicable to the weight of your trailer. Attaching Chains When attaching chains, you must always cross them and attach each chain to the diagonally opposite side of the towbar. Ensure chains are not too long and where necessary attach to links further back from the end. Periodically check the chains for visual wear or damage.

  • Page 18: Using The Caravan

    Caravan to sway and/or roll excessively left and right. The industry optimum ball weight on a caravan is between 9 and 11% of the total Caravan weight. MDC Caravans fit into this category and 10% should be used as the starting point.

  • Page 19: Ball Weight

    Ball Weight When loading your caravan, the ideal ball weight once loaded is approximately 10% of the total weight of the caravan. Use a ball weight scale to identify the ball weight and load the caravan in a manner that achieves the desired 10%.

  • Page 20: Pre-Trip Inspection

    Pre-Trip Inspection Tyres • Before any trip check the following. • Correct tyre pressures. • Tyres are in good condition free from damage and uneven wear. • Tread is of legal and acceptable depth. Wheel Nuts • Ensure wheel nuts are tensioned to the correct torque using a torque wrench. •...

  • Page 21: Finding A Suitable Spot

    Finding a Suitable Spot When choosing a spot to set up your caravan, start with a flat area with no overhanging trees. Birds and bats occupying trees can defecate leaving droppings on your caravan that can damage paint and leaves and sap can also stain the coating.

  • Page 22: Electric Awning

    Electric Awning When extending the awning always support to front as it extends. Do not allow the awning to carry the full extended weight as this may damage the hinges. Support the end manually by hand or by using the extendable legs. Never allow water to pool on the awning, during rain lower one side to a level that allows the water to freely run off and not pool.

  • Page 23: Kitchen

    Kitchen Always use the support leg when setting up the kitchen. Before sliding out kitchen, raise the pad bolt and turn to Figure: 2 Figure: 2a lock in the up position. (Fig: 2) Push down blue latch on the slide mechanism and pull kitchen out.

  • Page 24: Electrical

    Electrical Electric Control Panel Connecting to Mains Power The Projecta charger in your caravan is connected via the 15A exterior socket. To use site power, you will require a 15A power lead connected to a 15A outlet (figure 1). In the event a 15A outlet is unavailable you will need a conversion box that will step up from 10A to 15A with a safety switch.

  • Page 25: Diesel Heater

    Diesel Heater Pre January 2019 Model up to Vin # LC003710 Heater Control The control switch panel is used to control the unit functions. Ventilation mode indicator Heating/Combustion mode indicator Heating selector button Stop button Ventilation selector button Temperature selector Important tips about operation: •...

  • Page 26: Temperature Control

    Temperature control • The control can be used to pre-set an interior temperature. According to the size of heating space and prevailing outdoor temperature, the heater’s temperature can be set within the range of +10 °C to +30 °C. Control in the heating mode •...

  • Page 27: Diesel Heater - Pre January 2019 Model Up To Vin # Lc003710

    Diesel Heater January 2019 onwards Vin# LC003711 and higher Operation Control Knob Heating (power on) mode button Heating (power on) indication light Constant temperature indication light (redundant) Constant temperature mode button Ventilation mode button Ventilation indicating light Heater Control Switch Power on Press the heating (2 power on) button, the constant temperature indicator light or heating (constant power) will flash for 0.3S.

  • Page 28: Packing Up The Caravan

    Packing Up the Caravan • When packing down your caravan ensure the following: • All gas and electric appliances are turned off. • Gas is turned off at the gas bottle. • All loose items are secured and unable to move and damage themselves or the caravan. •...

  • Page 29: Towing The Caravan

    Towing the Caravan Connecting the Hitch Here is a short guide on how to safely use your coupling to couple and uncouple the trailer from the towing vehicle. Make sure the handbrake is applied prior to coupling and uncoupling. www.marketdirect.com.au Ph: 1300 494 494...
  • Page 30 Make sure the dust cap is securely connected to the bump cover. This is done by locating the rear lip on the dust cap onto the groove of the bump cover and then pushing it in a downward motion until the dust cover is secure (there should be a slight click when it has been assembled correctly) Test if the dust cover is connected to the bump cover by applying a slight upward force to the dust cover, it shouldn’t separate.

  • Page 31: Coupling

    Coupling STEP 1 Push down the button (1) and push the locking mechanism back (2). When the locking mechanism (2) is all the way back, release the button (1) locking the plate in place STEP 2 Offer up the tow pin to the coupling making sure the tow pin cover is removed and there is no visible debris on it. Locking plate should be in unlocked position as shown.
  • Page 32 STEP 3 Make sure the tow pin is seated inside the universal and the tow pin top is sticking out of the locking mechanism (see below). Press the button (1) to release the locking mechanism there will be an audible locking noise at which point the mechanism will return to the initial position as shown in step 1.

  • Page 33: Uncoupling

    Uncoupling STEP 1 Push down the button 1 and push the locking mechanism back 2. When the locking mechanism is all the way back release the button while holding the mechanism to ensure it does not spring back to the locked position. STEP 2 Lift the coupling up off the tow pin.

  • Page 34: Connecting The Breakaway

    Connecting the Breakaway The breakaway lanyard is connected to a simple switch on the drawbar. When connecting the lanyard to the tow vehicle it should be connected to a solid part of the vehicle. Do not incorporate its connection with the safety chains. Connecting the Safety Chains Chains should be crossed over and connected with suitable rated shackles.

  • Page 35: Mirrors

    Mirrors Do not use solvents or chemicals when cleaning mirrors. Warm water and a soft clean cloth are the best method. Cleaners and solvents may affect the reflective backing causing what’s known as “creep” where the edges of the mirror discolour. Galvanised Finishes Your galvanised chassis will need maintenance when used off road.
  • Page 36 www.marketdirect.com.au Ph: 1300 494 494...
  • Page 37 www.marketdirect.com.au Ph: 1300 494 494...

  • Page 38: Sealants

    Sealants Roof sealants should be inspected ever6 months for condition. If the sealant has perished or adhesion has failed it should be repaired immediately. Canopy Lifting Mechanism The canopy lift mechanism requires maintenance as per the maintenance schedule. Yellow arrows indicate lubrication with 1-2 drops of heavy grade oil. (Every 6 months) Red arrow indicates protecting the spring with a lanolin based lubricant.

  • Page 39: Caravan Body Maintenance

    Caravan Body Maintenance Locks and Latches Locks need regular maintenance to ensure they operate correctly and stay free from corrosion. Diligent use of WD40 or Inox will help in this regard. Both locks and latches need to be checked for adjustment to ensure correct seal compression.

  • Page 40: Cable Handbrake

    Cable Handbrake A correctly adjusted handbrake should raise 1/3 to ½ of the allowable range at the handbrake handle. Poorly adjusted handbrakes are dangerous. Under adjusted they may allow the trailer to roll and over adjusted can cause brake linings to drag and overheat the brakes while driving. Parking brakes are mechanically operated by cable means.

  • Page 41: Adjuster Automotive Type

    Adjuster Automotive Type Adjusting the automotive style handbrake on later models is done as follows. To adjust the left and right side simultaneously: Loosen locknut A Turn shaft 1 clockwise, shortening the length exposed until desired adjustment achieved. Re-tighten locknut A For extended adjustment or to balance left and right cables: Choose the side you want to adjust and undo locknut B.

  • Page 42: Hitch

    Hitch Cruisemaster DO35 To ensure a long service life we recommend the following periodic maintenance procedures. Keep Tow Pin and Universal mating surfaces clean and lightly greased at all times. Check condition of Tow Pin O-Ring and replace if necessary (Part No. 18D-DO35-101). Regularly lubricate grease points with multi-purpose grease.

  • Page 43: Hub Assembly

    Hub Assembly www.marketdirect.com.au Ph: 1300 494 494...

  • Page 44: Trailing Arm Bushes

    Trailing Arm Bushes www.marketdirect.com.au Ph: 1300 494 494...

  • Page 45: Spare Part Numbers

    Spare Part Numbers Hub & Suspension Components Timken Bearing (inner & outer bearings) 25590 Bearing Cone (Inner and outer bearings) 25520 Bearing Seal 55 x 85 x 12mm 50 x 50mm square Poly Orange Bush YJJJ016 Steel Bush Insert 30 x 114mm YZCN002 Adjuster Cam YDS030...

  • Page 46: Plumbing And Toilet

    Aqua Kem Blue or Aqua Kem Green for better environmental performance. Cleaning Cassette Tank: “Cassette Tank Cleaner” is the recommended product for this application. Flush Water Tank: Only suitable for MDC models that have a toilet flush tank. ***Do not add to main water tanks! *** Thetford recommend “Aqua Rinse”...

  • Page 47: Protecting Your Investment

    Protecting Your Investment Stone Stomper This style of product will dampen stones and keep them low to avoid damaging your trailer when driving off road. The Stone Stomper will also greatly protect the rear window on wagon style 4WD’s and SUV’s as rocks may ricochet off the trailer stone guard and strike the rear window or the back of the vehicle.

  • Page 48: Trouble Shooting

    Trouble Shooting 240 Volt Trouble Shooting Problem Possible Cause Remedy No power to power points • Caravan not plugged into mains power. • Plug into mains power. • Faulty power lead. • Test/replace lead. • RDC Device tripped. • Reset RCD. RDC Keeps Tripping •...

  • Page 49: Hot Water System

    Plumbing Hot Water System Problem Possible Cause Remedy No power • Turned off at control panel. • Turn on at control panel. • Tripped breaker. • Reset breaker. Not lighting • Flue cover not removed. • Remove flue cover. • No gas supply. •...
  • Page 50 Code of Description of Malfunction reason Troubleshooting malfunction malfunction Over-voltage or Voltage is beyond nominal Check your power supply by multimeter. If below Under-voltage voltage ±25%. nominal voltage 25%, pls recharge or change battery. If above nominal voltage 25%, please change your power supply.
  • Page 51 Fault of fuel 1. Incorrect connection. Check all the plugs for secure connection and metering pump rectify if necessary. 2. Short circuit or open circuit Check whether there is short circuit or open of lead. circuit of lead with multimeter. If yes, please fix it or replace it.

  • Page 52: Trouble Shooting

    Trouble Shooting January 2019 onward trouble shooting When entering fault mode, the display will flash the LED lights to indicate the fault code. This will be indicated by: 2 long flashes of 2 seconds followed by a sequence of flashes with a 0.5 second interval. The number of quick flashes indicates the fault code on the table below.
  • Page 53 Times of flashes Troubleshooting of LED Check whether the fuel pipe is blocked or whether the fuel in the tank is sufficient. a. Check whether the exhaust pipe is blocked. b. Check whether fuel mass is appropriate. a. Check whether the fuel pipe is blocked or whether the fuel in the tank is sufficient.

  • Page 54: Driving Off Road

    Driving Off Road Towing your caravan off road adds many dimensions to the driver’s responsibilities and factors to be considered. When travelling remote always carry enough spare parts and supplies to cater for a “worst case scenario.” Always perform preventative maintenance and daily checks. Minimum trailer spares would consist of: •...

  • Page 55: Recommended Recovery Products

    Creek and River Crossings These crossings can be extremely dangerous even in low water levels and should never be attempted in times of even mild flooding. Towing a Caravan greatly elevates the risk in this situation and should never be attempted unless you are completely assured it is safe to do so.
  • Page 56 Tyre repair kits are an excellent investment when travelling remote in the event you are unlucky enough to damage more tyres than you have spare. A compressor is a must have to reinflate your tyres after deflating for rough and corrugated roads. A tyre gauge is a must have to deflate your tyres to the correct pressure when travelling off road.

  • Page 57: Wheels And Tyres

    Wheels and Tyres Highway Your caravan is fitted with 16” wheels and 265/75 R16 Goodride Tyres. The tyres are a “Light Truck” tyre with a mud terrain tread and a maximum load rating on single axle of 1550kg at 80psi. See the tyre pressure recommendation chart on page 16.

  • Page 58: Travel Record

    Travel Record Your caravan service record booklet and logbook will help you keep track of kilometres travels and service records. Trip Name Date Km Start Km Finish Cumulative Km www.marketdirect.com.au Ph: 1300 494 494...
  • Page 59 Trip Name Date Km Start Km Finish Cumulative Km www.marketdirect.com.au Ph: 1300 494 494...

  • Page 60: Service Record

    Service Record 500 KM FIRST SERVICE CHECKED • Check hitch bolts to 90Nm. Hitch • Lubricate with high temp bearing grease. Handbrake • Inspect and adjust handbrake. Brakes & Bearings • Inspect and adjust brakes. Check bearings are well greased and crown nut is correctly tightened.
  • Page 61 Every 6 MONTHS / 5,000KM SERVICE CHECKED • Check hitch bolts to 90Nm. Hitch Handbrake • Check cable and adjust if necessary. Hand winch • Check brake function and webbing. Suspension • Lubricate and check bushes for excess movement. • Torque bolts to 190Nm. Brakes •...
  • Page 62 12 MONTHS / 10,000KM SERVICE CHECKED Chassis and Suspension • Inspect for damage and lubricate. Check bolt Torque to 90Nm. Hitch Jockey Wheel • Inspect for condition and operation. Breakaway • Check for correct operation. • Inspect lanyard and clip. Drawbar •...
  • Page 63 Body • Inspect joint sealants inside and out. • Ensuite joints checked for damage and adhesion. • Inspect for soft spots on floor. General fixings • Check all structural fixing are secure. Ventilation • Inspect for obstruction and vents operating correctly. Fire Extinguisher •...
  • Page 64 18 MONTHS / 15,000KM SERVICE CHECKED • Check hitch bolts to 90Nm. Hitch Handbrake • Check cable and adjust if necessary. Hand winch • Check brake function and webbing. Suspension • Lubricate and check bushes for excess movement. • Torque bolts to 190Nm. Brakes •...
  • Page 65 24 MONTHS / 20,000KM SERVICE CHECKED Chassis and Suspension • Inspect for damage and lubricate. Check bolt Torque to 90Nm. Hitch Jockey Wheel • Inspect for condition and operation. Breakaway • Check for correct operation. • Inspect lanyard and clip. Drawbar •...
  • Page 66 Body • Inspect joint sealants inside and out. • Ensuite joints checked for damage and adhesion. • Inspect for soft spots on floor. General fixings • Check all structural fixing are secure. Ventilation • Inspect for obstruction and vents operating correctly. Fire Extinguisher •...
  • Page 67 30 MONTHS / 25,000KM SERVICE CHECKED • Check hitch bolts to 90Nm. Hitch Handbrake • Check cable and adjust if necessary. Hand winch • Check brake function and webbing. Suspension • Lubricate and check bushes for excess movement. • Torque bolts to 190Nm. Brakes •...
  • Page 68 36 MONTHS / 30,000KM SERVICE CHECKED Chassis and Suspension • Inspect for damage and lubricate. Check bolt Torque to 90Nm. Hitch Jockey Wheel • Inspect for condition and operation. Breakaway • Check for correct operation. • Inspect lanyard and clip. Drawbar •...
  • Page 69 Body • Inspect joint sealants inside and out. • Ensuite joints checked for damage and adhesion. • Inspect for soft spots on floor. General fixings • Check all structural fixing are secure. Ventilation • Inspect for obstruction and vents operating correctly. Fire Extinguisher •...
  • Page 70 42 MONTHS / 35,000KM SERVICE CHECKED • Check hitch bolts to 90Nm. Hitch Handbrake • Check cable and adjust if necessary. Hand winch • Check brake function and webbing. Suspension • Lubricate and check bushes for excess movement. • Torque bolts to 190Nm. Brakes •...
  • Page 71 48 MONTHS / 40,000KM SERVICE CHECKED Chassis and Suspension • Inspect for damage and lubricate. Check bolt Torque to 90Nm. Hitch Jockey Wheel • Inspect for condition and operation. Breakaway • Check for correct operation. • Inspect lanyard and clip. Drawbar •...
  • Page 72 Body • Inspect joint sealants inside and out. • Ensuite joints checked for damage and adhesion. • Inspect for soft spots on floor. General fixings • Check all structural fixing are secure. Ventilation • Inspect for obstruction and vents operating correctly. Fire Extinguisher •...
  • Page 73 54 MONTHS / 45,000KM SERVICE CHECKED • Check hitch bolts to 90Nm. Hitch Handbrake • Check cable and adjust if necessary. Hand winch • Check brake function and webbing. Suspension • Lubricate and check bushes for excess movement. • Torque bolts to 190Nm. Brakes •...
  • Page 74 60 MONTHS / 50,000KM SERVICE CHECKED Chassis and Suspension • Inspect for damage and lubricate. Check bolt Torque to 90Nm. Hitch Jockey Wheel • Inspect for condition and operation. Breakaway • Check for correct operation. • Inspect lanyard and clip. Drawbar •...
  • Page 75 Body • Inspect joint sealants inside and out. • Ensuite joints checked for damage and adhesion. • Inspect for soft spots on floor. General fixings • Check all structural fixing are secure. Ventilation • Inspect for obstruction and vents operating correctly. Fire Extinguisher •...
  • Page 76 66 MONTHS / 55,000KM SERVICE CHECKED • Check hitch bolts to 90Nm. Hitch Handbrake • Check cable and adjust if necessary. Hand winch • Check brake function and webbing. Suspension • Lubricate and check bushes for excess movement. • Torque bolts to 190Nm. Brakes •...
  • Page 77 72 MONTHS / 60,000KM SERVICE CHECKED Chassis and Suspension • Inspect for damage and lubricate. Check bolt Torque to 90Nm. Hitch Jockey Wheel • Inspect for condition and operation. Breakaway • Check for correct operation. • Inspect lanyard and clip. Drawbar •...
  • Page 78 Body • Inspect joint sealants inside and out. • Ensuite joints checked for damage and adhesion. • Inspect for soft spots on floor. General fixings • Check all structural fixing are secure. Ventilation • Inspect for obstruction and vents operating correctly. Fire Extinguisher •...
  • Page 79 78 MONTHS / 65,000KM SERVICE CHECKED • Check hitch bolts to 90Nm. Hitch Handbrake • Check cable and adjust if necessary. Hand winch • Check brake function and webbing. Suspension • Lubricate and check bushes for excess movement. • Torque bolts to 190Nm. Brakes •...
  • Page 80 84 MONTHS / 70,000KM SERVICE CHECKED Chassis and Suspension • Inspect for damage and lubricate. Check bolt Torque to 90Nm. Hitch Jockey Wheel • Inspect for condition and operation. Breakaway • Check for correct operation. • Inspect lanyard and clip. Drawbar •...
  • Page 81 Body • Inspect joint sealants inside and out. • Ensuite joints checked for damage and adhesion. • Inspect for soft spots on floor. General fixings • Check all structural fixing are secure. Ventilation • Inspect for obstruction and vents operating correctly. Fire Extinguisher •...

  • Page 82: Warranty Statement

    Warranty Statement These Warranty Terms form part of the contract between you and Market Direct Group Pty Ltd (ACN 115 038 483) (“we” or “us”) for the purchase of your new Off-road Caravan or Camper Trailer. Please read these Warranty Terms carefully.
  • Page 83 If we approve a warranty claim, then the work performed to remedy that claim must be performed either by us or by a person whom we approve in writing to do that work. If you have rectification works performed by an unapproved third party, whether under an approved warranty claim or otherwise, then we may not be responsible for the costs of those works, and this Warranty shall not cover those works, or any damage or loss of value arising from those works.
  • Page 84 FACTORY SECONDS, EX-DEMONSTRATION AND DAMAGED GOODS From time to time, we may offer for sale items marked as “factory seconds”, “ex-demonstration”, or “damaged”. This Warranty does not apply to any goods sold under these markings. If other warranties apply to goods sold while marked as “factory seconds”, “ex-demonstration”, or “damaged”, then those warranties will apply the standard for a product with those markings, which will be a lower standard than that for a product sold as new.
  • Page 85 LODGING A CLAIM If you purchased a caravan or camper which you believe is covered by warranty, and you become aware of something you believe to be a defect or damage resulting from a defect, then you should follow the process set out below to obtain the fastest response and greatest chance of having your claim approved: As soon as reasonably possible after becoming aware of what you believe to be a defect or damage caused by a defect, lodge a warranty claim through our website using our online Warranty Claim Form;...

  • Page 86: Supplier Details

    Supplier Details Dometic Thetford Australia https://www.dometic.com/en-au/au/contact-us Address: 41 Lara Way, Campbellfield VIC 3061 Phone: (03) 9358 0700 Email: infoaus@thetford.com.au Cruisemaster Leisure-Tec Australia Pty Ltd (Truma Hot Water) Address: 352B Bilsen Road, Geebung QLD 4034 50 Metrolink Circuit Campbellfield VIC 3061 Phone: (07) 3624 3800 Phone: 1300 072018 Email:...

  • Page 87: Guide To Video Library

    Guide to Video Library Handover Video Annex Setup Tutorial Scan the code or go to Scan the code or go to https://youtu.be/in87mPtq7TE https://youtu.be/oDHoLYQIYvs Setup Tutorial External Ensuite Setup Scan the code or go to Scan the code or go to https://youtu.be/DZRCEYjVeoI https://youtu.be/UEASY5lZZvA Pack Down Tutorial...

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