Troubleshooting - Sony Walkman NWD-E023F Operation Manual




Troubleshooting

Troubleshooting
If the player does not function as expected, try the following steps to resolve
the issue.
1
Find the symptoms of the issue in the following troubleshooting tables,
and try any corrective actions listed.
2
Connect the player to your computer to charge the battery.
You may be able to resolve some issues by charging the battery.
3
Press the RESET button with a small pin, etc.
If you press the RESET button while operating
the player, stored data and settings on the player
may be deleted.
4
Check the information about the issue in
the Help of the software.
5
Look for information about the issue on one of the support web sites.
For customers in Europe, visit: http://support.sony-europe.com/DNA
For customers in Latin America, visit: http://www.sony-latin.com/index.crp
For customers in other countries/regions, visit: http://www.sony-asia.com/support
For customers who purchased the overseas models, visit:
http://www.sony.co.jp/overseas/support/
6
If the approaches listed above fail to resolve the issue, consult your
nearest Sony dealer.
Operation
Symptom
There is no sound.
Songs cannot be played.
Cause/Remedy
 The volume level is set to zero.
 Turn the volume up (  page 9).
 The headphone jack is not connected properly.
 Connect the headphone jack properly (  page 10).
 The headphone plug is dirty.
 Clean the headphone plug with a soft dry cloth.
 No song files are stored in the built-in flash
memory.
 If "NO DATA" appears, transfer audio file(s) from
the computer.
 The battery is consumed.
 Charge the battery fully (  page 13).
 If the player does not react, even after charging
the battery, press the RESET button to reset the
player .
RESET button
Continued 