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Summary of Contents for Contacta STS-K009-IP-L-B
- Page 1 Window Intercom System Surface Mounted Entry System - STS-K009-IP-L-B Installation & User Guide September 2021...
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Page 2: Table Of Contents
Contents Product Overview Components Connections Installation Instructions Speaker & Microphone Kit Installation Amplifier Installation Speaker & Mic. Kit Installation Hearing Loop Installation Amplifier Setup Cleaning / Maintenance Troubleshooting Engineer’s Mode Contacta has a policy of continuous product development, and therefore small specification changes may not be reflected in this manual. Images, labels, packaging, accessories and product colours are subject to change without notice. -
Page 3: Product Overview
Product Overview This speech transfer system provides high quality sound across partitions or safety screens. It includes our surface mounted entry unit with IP-55 rating, our open duplex amplifier, a hearing loop, and a free-standing microphone and speaker unit for staff. The surface mounted entry unit (K009-IP) must be installed as per installation instructions to maintain its IP-55 rating. Speaker &... -
Page 4: Connections
Connections Surface Mounted Hearing Loop Entry Unit Power Supply Staff Microphone Surface Mounted Entry Unit to Amplifier - Connections Colours Cable Colour Amplifier Socket Amplifier Pin # Blue Customer speaker Brown Customer mic 14-15 Green Call/LED 9-10 Orange LEDs 11-12... -
Page 5: Installation Instructions
Installation Instructions We recommend that installation is carried out by a qualified engineer, adhering to relevant standards. Check the contents of the box to familiarise yourself with the components. Recommended Tools A toolkit recommended to install the system will include: • Screwdrivers (Flat or Blade 2.5mm • Pliers and Phillips Head PH2) •... -
Page 6: Speaker & Microphone Kit Installation
Amplifier Installation Fixing points Amplifier Installation 1. Place the amplifier under a staff counter, ensuring that it will not obstruct staff when they are sitting. 2. Mark the four fixing points for the amplifier under the counter. 3. Drill and fix the amplifier in place using the supplied screws. 4. Install the amplifier’s power supply close to a power socket outlet using the supplied mounting bracket and fixing screws. Power input connection Use power supply through ground supply only Staff microphone connection Hearing loop aerial Customer speaker connection Customer microphone connection Confidence LED (if required) for status alerts Staff speaker connection and fault detection Line in connection for LED connection or alert tone (if required) external audio source... -
Page 7: Speaker & Mic. Kit Installation
Microphone & Speaker Installation Place the staff microphone on the staff side of the partition, ensuring that it does not cause an obstruction and is as close to staff as possible. It is ideally positioned no more than 300mm away from the staff member. Staff microphone 2. Use the cable management hole to run the staff microphone cable back to the amplifier. If there is not already a cable management hole, drill in a suitable location near the rear of the counter. - Page 8 6. Mark the x4 fixing point holes and cable management hole on the mounting surface. Cable Cable management management hole hole Fixing points Cable 7. Prepare your mounting surface by installing any wall plugs necessary into the fixing points marked. Note: This kit is provided with x4 universal surface M3 x 24mm wall plugs which require a 5mm pilot hole. Please ensure appropriate fixings are used for your intended surface.
- Page 9 9. Use the x4 removed screws from step 4 to re-attach the front cover to the back box. Ensure the seal is in place and in good condition. Tighten accordingly. 10. Take the x4 supplied screw cover stickers and cover the visible silver screws (highlighted in the image below).
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Page 10: Hearing Loop Installation
Hearing Loop Installation The aerial should be fixed under the desk-top or counter centrally on the custome or visitor side, one half mounted horizontally under the counter and the other half mounted vertically, facing the customer/visitor (as in the first scenario below). Position the aerial under the counter using either the provided P-clips or another fixing method of your choice. See the diagram below for recommended positioning. A is the optimum layout for a counter hearing loop. B and C are acceptable only if A is not possible and the layout is aligned so that the magnetic field will be directed towards user’s head heights. -
Page 11: Amplifier Setup
Amplifier Setup Overview of Front Panel Buttons On/Off Settings Volume In (Customer/Visitor to Staff) Volume Out (Staff to Customer/Visitor) Increase and decrease Increase and decrease Setup Connect all green plugs to the back of the amplifier, following the locations printed above the sockets (see page 4). 2. Power on the amplifier by pressing the On/Off button. 3. When powered and in normal operational mode the amplifier will display Volume In LED 1 and Volume Out LED 1 as steady green. 4. - Page 12 Fault Diagnosis LEDs • Volume In LED 8 will stay red if there is a fault with the staff microphone. • Volume Out LED 8 will stay red if there is a fault with the customer/visitor microphone. • Volume In LED 8 will flash red if there is a fault with the loop (e.g. a broken aerial). System Extension Cables System Extension Cables (CABLE-STS-EX) are available in lengths of 5m, 10m, 15m and 20m.
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Page 13: Cleaning / Maintenance
Avoid using harsh chemicals when cleaning the unit as this may cause damage. Do not attempt to remove any stickers/screws from the unit unless you are a trained Contacta engineer; doing so may void the unit warranty. If you notice any noticeable damage is inflicted to the unit then please contact your provider/dealer. -
Page 14: Troubleshooting
1) Ambient noise in area is too high. 1) Switch off any air con systems, Unit does not desktop fans and/or computers to go into power reduce ambient noise. saving mode. If no action is successful please seek assistance from your distributor or a Contacta installer. -
Page 15: Engineer's Mode
Engineer’s Mode Engineers Mode allows you to adjust the Volume In and Out levels, Ducking levels and Hearing Loop levels to better suit your environment and achieve the best possible performance. Before entering Engineer’s Mode, cycle the power. To do this either: •... - Page 16 1. Ensure the customer/visitor and staff volumes are turned down. 2. Adjust staff (Volume In) volume to a comfortable level. Press and hold the Volume In (+) or (-) buttons to increase or decrease the level. The corresponding LED bar will show the volume setting. 3. Raise customer/visitor (Volume Out) volume until feedback is heard. Press and hold the Volume Out (+) or (-) buttons to increase or decrease the level.
- Page 17 there are peaks in the speech volume. If the amplifier does not have a loop attached, turn the Hearing Loop Drive off as indicated in the diagram above.
- Page 20 Further information is available on our website and our YouTube channel. Window Intercom STS-A31H Amplifier Setup Video www.contacta.co.uk sales@contacta.co.uk +44 (0) 1732 223900 Technical Support - Ext 5...
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