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Summary of Contents for Contacta STS-K020
- Page 1 Window Intercom System STS-K020 Installation & User Guide September 2021...
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Page 2: Table Of Contents
Contents Product Overview Kit Components Installation Instructions Amplifier Installation Customer Microphone Assembly Installation Customer Speaker Installation Staff Speaker & Microphone Installation Amplifier Connections Hearing Loop Installation Amplifier Setup Engineer’s Mode Troubleshooting... -
Page 3: Product Overview
Product Overview Contacta’s STS-K020 is designed for retrofitting into screens where there are existing openings between 2-4” in diameter. This product is designed for installation at locations such as banks, post offices, and more. A hearing loop aerial is included to provide additional assistance for hearing device wearers. The microphone bracket is balistically tested to threat level IIIA, test standard: modified/abbreviated NIJ 0108.01. -
Page 4: Installation Instructions
Installation Instructions We recommend that installation is carried out by a qualified installer, adhering to relevant standards. Check the contents of the box to familiarize yourself with the components. Recommended Tools A basic toolkit recommended to install the system will include: • Screwdrivers (Flat or Blade • Wire Cutters/Strippers 2.5mm and Phillips Head PH2) •... -
Page 5: Amplifier Installation
Amplifier Installation Fixing points Place the amplifier under the staff counter, ensuring that it will not obstruct staff when they are sitting. The amplifier front should face outwards with adjustment buttons accessible. Ensure access to the rear panel for necessary connections. 2. Mark the four fixing points for the amplifier under the counter. 3. Drill and fix the amplifier in place using the supplied screws. 4. Install the amplifier’s power supply close to a power socket outlet using the supplied mounting bracket and fixing screws. -
Page 6: Customer Microphone Assembly Installation
Customer Microphone Assembly Installation STS-C100 Anti-Vandal Microphone with Glass Mount Kit The microphone bracket is balistically tested to threat level IIIA, test standard: modified/abbreviated NIJ 0108.01. Confirm the hole in the glass is between 2 ½ and 4 ½ inches in diameter. 2. Separate the front and rear polycarbonate plates. 3. Place the customer facing plate (containing the stainless steel microphone capsule) on a flat surface, with the capsule facing downwards. - Page 7 4. Screw an 8-32 2” stud into every second hole (three total). 5. Feed one blue rubber gasket through the microphone wire and align the holes with the three studs. Then, push the gasket down so that it is flush on the polycarbonate plate. 6. While standing on the customer-side, feed the microphone wire attached to the front polycarbonate plate through the opening of the glass barrier and onto the staff side.
- Page 8 7. When the end of the wire is reached, hold the front polycarbonate plate flush to the opening in the glass barrier. Use tape to temporarily secure the front polycarbonate plate to the window, ensuring it holds the plate and the microphone capsule securely. 8. Move to the staff side. Feed the second blue rubber gasket through the microphone wire, aligning the holes of gasket to slip it onto the three 8-32 2” studs and flush against the screen.
- Page 9 • The tubing with the microphone wire should be positioned on the inside of the screen (staff side). It can be cut to the size required. • The tubing and wire can be fitted in any direction by turning the plate around to the desired direction: vertically, diagonally, or horizontally. Note: Assistance from another person on the other side of the screen may be required. 10.
- Page 10 12. Screw in three of the 8-32 2” screws into the three empty holes in the plate, tightening enough to hold all the pieces together. Note: You may need to lift the unit slightly to properly align the screws. 13. Now remove the alignment studs by unscrewing them and replace them with the remaining three 8-32 2”...
- Page 11 microphone capsule. 18. The microphone and speaker installation is now complete. The system should resemble the unit on the following page (dependant on the tubing set up).
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Page 12: Customer Speaker Installation
Customer Speaker Installation STS-S23 The intended location of the speaker is on a window frame, secured tightly with supplied screws. The speaker can be installed onto metal, wooden or plastic frames, at either the top of a screen or on the sides. The speaker angle can be adjusted to point towards the customer for better sound. -
Page 13: Staff Speaker & Microphone Installation
Staff Speaker & Microphone Installation STS-SU1 Staff Unit Place the staff unit on the staff side of the countertop, ensuring that it does not cause an obstruction and is as close to staff as possible. Use the cable management hole in the counter to run the staff microphone cable back to the amplifier. If there is not already a cable management hole, drill one (or at least a 1/2 inch hole) in a suitable location near the rear of the counter. Plug the unit’s connectors with BLACK and YELLOW wires into the “Staff Spkr” port on the back of the amplifier. Note: The BLACK wire should be on the LEFT side of the connector. The YELLOW wire should be on the RIGHT side of the connector. - Page 14 Plug the unit’s connectors with BLACK+WHITE and RED wires into the “Staff Mic” port on the back of the amplifier. Note: The BLACK+WHITE wires should be on the LEFT side of the connector. The RED wire should be on the RIGHT side of the con- nector. The staff unit microphone can be turned on or off by pressing the unit’s switch. When pressed down, the “O” position indicates the unit is OFF, and the “I” position indicates the unit is ON.
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Page 15: Amplifier Connections
Amplifier Connections Power input connection Use power supply through ground supply only Staff microphone Hearing loop aerial Customer/visitor speaker Customer/visitor microphone Confidence LED (if required) for status alerts Staff speaker and fault detection Line in connection for LED connection or alert tone (if required) external audio source Confidence LED to confirm the system is powered or an alert tone for the attention of staff... -
Page 16: Hearing Loop Installation
Hearing Loop Installation IL-AE98 Window Mount Hearing Loop The IL-AE98 Window Mount Hearing Loop should be installed on the screen on the staff side. Ensure hearing loop signage is displayed clearly. Determine the location of the hearing loop aerial on the glass barrier. Make sure to place it directly in front of where a customer will stand. - Page 17 Carefully apply the hearing loop aerial with the attached cable to the adhesive on the solid blue sheet. Ensure the cable is at the edge of the sheet, and the wire is coming from the back side of the aerial when applied. Attach the solid blue sheet with hearing loop aerial to the sheet attached to the glass barrier.
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Page 18: Amplifier Setup
Amplifier Setup Overview of Front Panel Buttons On/Off Settings Volume In (Customer/Visitor to Staff) Volume Out (Staff to Customer/Visitor) Increase and decrease Increase and decrease Setup Connect all green plugs to the back of the amplifier, following the locations printed above the sockets (or see Connections on page 5). 2. Power on the amplifier by pressing the On/Off button. 3. When powered and in normal operational mode the amplifier will display Volume In LED 1 and Volume Out LED 1 as steady green. - Page 19 Fault Diagnosis LEDs • Volume In LED 8 will stay red if there is a fault with the staff microphone. • Volume Out LED 8 will stay red if there is a fault with the customer/visitor mi- crophone. • Volume In LED 8 will flash red if there is a fault with the loop (e.g. a broken aerial). Factory Default Settings To return the amplifier the factory default settings: Unplug the power supply and then reconnect it.
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Page 20: Engineer's Mode
Engineer’s Mode Engineer’s Mode allows you to adjust the Volume In and Out levels, Ducking levels and Hearing Loop levels to better suit your environment and achieve the best possible performance. Before entering Engineer’s Mode, cycle the power. To do this either: • Switch the power off at the mains socket and back on again • Remove the power connector and re-insert it To enter Engineer’s Mode, simultaneously press and release the following buttons within 20 seconds of cycling the power: •... - Page 21 Ensure the customer and staff volumes are turned completely down. 2. Adjust staff (Volume In) volume to a comfortable level. Press and hold the Volume In (+) or (-) buttons to increase or decrease the level. The corresponding LED bar will show the volume setting. 3. Increase customer (Volume Out) volume until feedback is heard. Press and hold the Volume Out (+) or (-) buttons to increase or decrease the level.
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Page 22: Troubleshooting
1) Ambient noise in area is too 1) Switch off any air con systems, Unit does not high. desktop fans and/or computers to go into power reduce ambient noise. saving mode. If no action is successful please seek assistance from your distributor or a Contacta installer. - Page 24 Local Dealer: US & Canada +1 616 392 3400 info@contactainc.com www.contactainc.com Contacta has a policy of continuous product development, and therefore small specification changes may not be reflected in this manual. Images, labels, packaging, accessories and product colors are subject to change without notice.
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