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Intermittent
Monitor
Problems
malfunctions on &
off
Missing Color
Picture missing
color
Wrong Color
Picture color not
good
Image retention
Faint shadow
from a static
from the static
image left on the
image displayed
monitor for a long
appears on the
period of time
screen
Product specific problems
Common
symptoms
Screen image is too
Image is centered
small
on screen, but
does not fill entire
viewing area
No Input Signal
No picture, the
when user controls
LED light is white
are pressed
6. Trouble Shooting Instructions
• Ensure that the video cable
• Reset the monitor to factory settings.
• Perform monitor self-test feature
• Perform monitor self-test feature
• Ensure that the video cable
• Check for bent or broken pins in the
• Change the settings of the Preset
Modes in the Color menu OSD
depending on the application.
• Adjust R/G/B value under Custom
Color in Color menu OSD.
• Run the built-in diagnostics.
•
Set the screen to turn oᴀ after a few
minutes of screen idle time. These can
be adjusted in Windows Power Options
or Mac Energy Saver setting.
• Alternatively, use a dynamically
changing screensaver.
What you
experience
• Check t he Aspect Ratio setting in the
Display menu OSD.
• Reset the monitor to factory settings.
• Check the signal source. Ensure the
computer is not in the power saving
mode by moving the mouse or pressing
any key on the keyboard.
• Check whether the signal cable is
plugged in properly. Re-plug the signal
cable if necessary.
• Reset the computer or video player.
connecting the monitor to the
computer is connected properly and is
secure.
check to determine if the intermittent
problem occurs in self-test mode.
check.
connecting the monitor to the
computer is connected properly and is
secure.
video cable connector.
Possible solutions
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