Polycom VVX5 Series Instructions
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Polycom VVX5 Series Instructions

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VVX5xx/6xx Series Phone Instructions

1. Four Soft Keys (under the display):

a. Idle Screen = New Call / Directory / Forward / DND
i. New Call = Press to make an outbound call
ii. Directory = Press to access the contact directory
iii. Forward = Press to forward your extension to another
iv. DND = Press to put your phone on Do Not Disturb
b. Active Call Screen = Hold / End Call / Trans / More
i. Hold = Press to place a call on hold
ii. End Call = Press to disconnect your call
iii. Trans = Press to transfer the caller to another Extension or phone number
iv. Conf = Press to place a 3-party Conference Call

2. Answering an Incoming Call:

a. Lift the handset from the cradle; or
b. Press the speakerphone button; or
c. Press the ANSWER button on the screen

3. Ending the Call:

a. Return the handset to the cradle; or
b. Press the speakerphone button (if using speakerphone for the call); or
c. Press the END CALL button on the screen

4. Placing an Outbound Call:

a. Dial the 10-digit number, then press the green handset button on the screen; or
b. Press the NEW CALL button on the screen, then enter 1+10 digit number; or
c. Lift the handset, then enter 1+10 digit number

5. Answering an Incoming Call when on Another Line:

a. Press the green Answer button on the screen, which will place the first caller on hold; or
b. Tap the incoming call on the screen, then press ANSWER at the bottom of the screen
c. Press RESUME to return to the original call

6. Placing a Call on Hold:

a. Press the HOLD button on the screen
b. To return to the call, press the RESUME button on the screen

7. How to Make an Attended Transfer:

a. An Attended Transfer is used when you would like to speak with whom you're transferring the
call.
b. While on a call, press the TRANSFER soft key
July 2018
extension or cell phone
248.327.4390 Main
800.676.3995 Support

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Summary of Contents for Polycom VVX5 Series

  • Page 1 248.327.4390 Main 800.676.3995 Support VVX5xx/6xx Series Phone Instructions 1. Four Soft Keys (under the display): a. Idle Screen = New Call / Directory / Forward / DND i. New Call = Press to make an outbound call ii. Directory = Press to access the contact directory iii.
  • Page 2 248.327.4390 Main 800.676.3995 Support c. Enter the extension number (or 10-digit external number) d. Wait for the transferring party to answer the phone (either the transferring party will answer or their voicemail will answer the phone) e. Press the TRANSFER soft key again To terminate an attended transfer and return to the caller at any time, press the CANCEL soft 8.
  • Page 3 248.327.4390 Main 800.676.3995 Support e. To delete your recording and return to the previous menu, press 4 5. To record a message, press 5 6. To select your mailbox greeting, press 9 b. To call another extension’s voicemail box: i. Press 8+extension number, then press the green handset (or pick up the handset). ii.

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Vvx6 series

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