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AXIS 2191 Installation Guide - DRAFT COPY
Troubleshooting
Symptoms
The network camera cannot
be accessed from a browser.
No audio controls below
camera image.
No sound from the AXIS
2191 or from a PC trying to
access a web page
containing audio content.
No full-duplex function.
Whining or screeching sound
from speakers (feedback).
Poor sound on headphones.
The Power indicator LED is
not constantly lit.
Your AXIS 2191 works
locally, but not externally.
Note:
If you still have a problem after reading this information, please contact your reseller, or
check the support section for Axis cameras products at www.axis.com.
Possible causes
Incorrect camera
configuration.
Networking problems.
AXIS 2191 not selected as
external device.
Wrong camera firmware.
Incorrect settings.
Incorrect configuration.
Sound card does not support
full-duplex.
Poor positioning of speakers
and/or microphone.
Incorrect connection.
Faulty power supply.
Firewall protection.
Default routers required.
Remedial actions
Please refer to the camera's documentation for help on resolving the
problem.
Check all cables, including the network cable from the camera to the
network. See the camera's documentation.
In the camera's administration tools, click on External Devices and
select AXIS 2191 Audio Module.
Check the firmware in the camera by clicking About in the camera's
Administration Tools. See www.axis.com for more information.
Check that:
•
the Mute button is not pressed
•
the Int/Ext switch for the input is in the correct position
•
the input and output levels are correct
•
all cabling is connected and all power switches are ON
Check the setting in the camera administration tools. See also page 4.
For information on how to check if your sound card supports full-
duplex, please see the support section for Axis Camera products at
www.axis.com.
Relocate the speakers or microphone until the feedback disappears.
Headphones can only be used by connecting them to Speaker-Out on
the terminal connector.
Verify that you are using an AXIS PS-D power supply.
Check the Internet firewall with your system administrator.
Check if you need to configure the default router settings.
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