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After Sales Services
If you have problems with the
terminal
Before requesting repair, see
"Troubleshooting" (P.199) in this manual to
check the problem.
For repair
We accept repair request at a DOCOMO-
specified repair office (shop or website). For
inquiries, refer to the last page.
Note that repair may take some days
depending on trouble condition.
If the warranty period expires
■
We will repair the terminal at the owner's
expense.
Parts stock period
■
The functional parts necessary to repair the
terminal will be basically available for a
minimum of 4 years after the manufacture is
discontinued.
For repair reception, refer to NTT DOCOMO
website.
However, depending on the trouble part,
repair may not be possible due to shortage
of repair parts. For details, contact a
DOCOMO-specified repair office. For
inquiries, refer to the last page.
Precautions
Never modify the terminal.
●
Doing so may result in fire, injuries or
･
malfunctions.
The modified terminal may be repaired
･
only if the owner agrees on that all the
modified parts are restored to the original
conditions.
However, repairs may be refused
depending on the modifications.
The following cases may be considered as
modifications.
- Put a seal etc. on the display or key part
- Glued decorations on the terminal using
adhesion bond, etc.
- Change the parts such as exterior to
other than DOCOMO standard parts
Malfunction and damage due to
･
modifications will be repaired at the
owner's expense, even if the warranty
period is still effective.
Note that the settings and other
●
information may be reset (cleared) as a
result of malfunction, repair or other
handling. In this case, make the settings
again. In that case, packet communication
charge may incur depending on the
settings.
After the repair, Wi-Fi MAC address or
●
Bluetooth address may be changed
regardless of the repaired parts.
Appendix
213
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