Panasonic DVD-S38 Operating Instructions Manual page 33

Limited Warranty (Only for U.S.A. and Puerto Rico)
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Blu-ray and DVD Products Limited Warranty
Limited Warranty Coverage (For U.S.A. and Puerto Rico
Only)
If your product does not work properly because of a defect in materials
or workmanship, Panasonic Consumer Electronics Company (referred to
as "the warrantor") will, for the length of the period indicated on the chart
below, which starts with the date of original purchase ("warranty period"),
at its option either (a) repair your product with new or refurbished parts,
(b) replace it with a new or a refurbished equivalent value product, or (c)
refund your purchase price. The decision to repair, replace or refund will
be made by the warrantor
Product or Part Name
Blu-ray Disc Player
Blu-ray Home Theater System
DVD Player
DVD Recorder
Rechargeable Batteries (pack),
DVD-RAM Disc (defective exchange)
During the "Labor" warranty period there will be no charge for labor.
During the "Parts" warranty period, there will be no charge for parts. This
Limited Warranty excludes both parts and labor for non-rechargeable
batteries, antennas, and cosmetic parts (cabinet). This warranty only
applies to products purchased and serviced in the United States or
Puerto Rico. This warranty is extended only to the original purchaser of a
new product which was not sold "as is".
Mail-In Service
For assistance in the U.S.A. and Puerto Rico in obtaining repairs, please
ship the product prepaid to:
Panasonic Exchange Center
4900 George McVay Drive
Suite B
McAllen, TX 78503
panacare@us.panasonic.com
When shipping the unit, carefully pack, include all accessories, and send
it prepaid, adequately insured and preferably in the original carton. If
Lithium Ion batteries are shipped by air the package must be labeled
"Contains Lithium Ion Battery (No lithium metal)". Damaged batteries
are prohibited from shipment by US Mail. Batteries must be securely
packed in a manner to prevent short-circuiting and a package cannot
contain more than 3 Lithium Ion batteries. Include a letter detailing the
complaint, a return address and provide a daytime phone number where
you can be reached. A valid registered receipt is required under the
Limited Warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/
PROOF OF PURCHASE INDICATING DATE OF PURCHASE,
AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE
CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT
SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials
or workmanship, and DOES NOT COVER normal wear and tear or
cosmetic damage. The warranty ALSO DOES NOT COVER damages
which occurred in shipment, or failures which are caused by products
not supplied by the warrantor, or failures which result from accidents,
misuse, abuse, neglect, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls,
improper maintenance, power line surge, lightning damage, modifi cation,
introduction of sand, humidity or liquids, commercial use such as
hotel, offi ce, restaurant, or other business or rental use of the product,
or service by anyone other than a Factory Service Center or other
Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED
UNDER "LIMITED WARRANTY COVERAGE".
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF
THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY.
(As examples, this excludes damages for lost time, travel to and from the
Parts Labor
1 year 1 year
1 year 1 year
1 year 90 days
1 year 1 year
10 days Not Applicable
servicer, loss of or damage to media or images, data or other memory
or recorded content. The items listed are not exclusive, but for illustration
only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD
OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty
lasts, so the exclusions may not apply to you.
This warranty gives you specifi c legal rights and you may also have
other rights which vary from state to state. If a problem with this
product develops during or after the warranty period, you may contact
your dealer or Service Center. If the problem is not handled to your
satisfaction, then write to the warrantor's Consumer Affairs Department
at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS
LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
Customer Services Directory
(United States and Puerto Rico)
Obtain Product Information and Operating
Assistance; locate your nearest Dealer or Service
Center; purchase Parts and Accessories; or make
Customer Service and Literature requests by visiting
our Web Site at:
htt p://www.panasonic.com/help
or, contact us via the web at:
htt p://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases
(United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for
all Panasonic Products by visiting our Web Site at:
htt p://www.pstc.panasonic.com
Or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday – Friday 9 am to 9 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American
Express, and Personal Checks)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
As of November 2009
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