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Symptoms
Water in the washing machine
does not drain or drains
slowly
Washing machine does not
start
Washing machine will not
spin
Your home appliance and
smartphone is not connected
to the Wi-Fi network.
40
Reason
Drain hose is kinked or
clogged.
The drain filter is clogged.
Electrical power cord may not
be plugged in or connection
may be loose.
House fuse blown, circuit
breaker tripped,or a power
outage has occurred.
Water supply tap is not turned
on.
Check that the door is firmly
shut.
The password for the Wi-Fi
that you are trying to connect
to is incorrect.
Mobile data for your
smartphone is turned on.
The wireless network name
(SSID) is set incorrectly.
The router frequency is not
2.4 GHz.
The distance between the
appliance and the router is
too far.
Solution
• Clean and straighten the drain
hose.
• Clean the drain filter.
• Make sure plug fits tightly in
wall outlet.
• Reset circuit breaker or
replace fuse. Do not increase
fuse capacity. If problem
is a circuit overload, have
it corrected by a qualified
electrician.
• Turn on water supply tap.
• Close the door and press
the Start/Pause button. After
pressing the Start/Pause
button, it may take a few
moments before the washing
machine begins to spin. The
door must be locked before
spin can be achieved. Add 1 or
2 similar items to help balance
the load. Rearrange load to
allow proper spinning.
• Find the Wi-Fi network
connected to your smartphone
and remove it, then register
your appliance on LG
SmartThinQ.
• Turn off the Mobile data of
your smartphone and register
the appliance using the Wi-Fi
network.
• The wireless network
name (SSID) should be a
combination of English letters
and numbers. (Do not use
special characters.)
• Only a 2.4 GHz router
frequency is supported. Set
the wireless router to 2.4 GHz
and connect the appliance
to the wireless router. To
check the router frequency,
check with your Internet
service provider or the router
manufacturer.
• If the distance between the
appliance and the router is too
far, the signal may be weak
and the connection may not be
configured correctly. Move the
location of the router so that it
is closer to the appliance.
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