Appendix1 Troubleshooting - Fujitsu FI-5530C Getting Started

Appendix1
■ Troubleshooting checklist
Symptom
The scanner is not turned on.
Scanning does not start.
Vertical lines appear in the
generated image.
The generated image is
skewed or distorted.
The generated image qual-
ity is not good enough.
Multi-feed errors occur fre-
quently.
AP-1
TROUBLESHOOTING
Check this item
Have you pushed the power button?
Are the AC cable and AC adapter prop-
erly connected to the scanner?
Is Windows normally started up?
Are the documents loaded correctly on
the ADF paper chute?
Is the ADF closed completely?
Is the USB cable or SCSI cable properly
connected?
(When using SCSI interface) Is SCSI ID
set correctly?
Does the Function Number Display indi-
cates an alarm or an error?
Does the alarm state remain displayed
even after the scanner has been turned
off and back on again?
Is the glass dirty?
Are the documents loaded correctly?
Are the glass or sheet guides (a white
location) clean?
Do the documents satisfy the "Docu-
ment Quality" and the "Multi feed
Detection Conditions" in the chapter 6
of "fi-5530C2 Operator's Guide"?
Are the documents set properly in the
ADF paper chute?
Is the document stack thicker than
10mm?
Is the Pad ASSY dirty?
Is the Pad ASSY worn out?
Remedy
Push the power button.
Correctly connect the AC cable and the AC
adapter.
Disconnect the AC cable and the AC adapter from
the scanner, then connect them again.
If this does not restore the power supply, contact
the store where you purchased the scanner or an
authorized FUJITSU scanner service provider.
Push the power button again after completely
starting up Windows.
Load the document correctly on ADF paper chute.
Close the ADF completely.
Correctly connect the cable. (When a USB hub is
used, check the hub's power supply.)
Set SCSI ID correctly by SCSI ID switch on rear
of scanner.
When the Function Number Display indicates an
alarm or an error, refer to chapter 5 "TROUBLE-
SHOOTING" of "fi-5530C2 Operator's Guide"
for removing the alarm or the error.
Turn off and on the power button.
If this does not eliminate the alarm state, contact
the store where you purchased the scanner or an
authorized FUJITSU scanner service provider.
Clean the glass following the instructions in chap-
ter 3 "Daily Care" of "fi-5530C2 Operator's
Guide."
Load the documents correctly.
Clean dirty locations.
Use the documents that satisfy the "Document
Quality" and the "Multi feed Detection Condi-
tions" in the chapter 6 of "fi-5530C2 Operator's
Guide"
Fan the documents before scanning. Correctly
align the document stack and load them on the
ADF paper chute. For details, refer to section 2.1
"Installing the Scanner" on page 3 for details.
Reduce the number of sheets in the document
stack to 10 mm thickness or less.
Clean the Pad ASSY. For details, refer to section
3.2 "Cleaning the ADF" of "fi-5530C2 Operator's
Guide."
Replace the Pad ASSY. For details, refer to sec-
tion 4.2 "Replacing the Pad ASSY" of "fi-5530C2
Operator's Guide."