Troubleshooting - Beko HPI 51012 B User Manual

5

Troubleshooting

If the appliance is not working properly, please follow these steps:
1. Check that you have followed the operating instructions precisely and correctly.
2. Check whether the table below offers a feasible solution.
3. Check that all fuses are intact.
Error
code
There is no cookware on the hob, or the cookware is
E0
not suitable for use with the induction hob.
The temperature sensor under the hob is defective,
E2
or there has been a short circuit.
The appliance is being used with a mains voltage
E3
that is too high (> 270 V).
The appliance is being supplied with too little mains
E4
voltage (<145 V).
The appliance has overheated.
E5 or E6
The display and symbols light up properly after
the appliance is switched on, but the ring does not
heat up.
After plugging in the mains plug and using the on/
off button to turn the appliance on, the display and
symbols are not lighting up.
The flow of heat stops during cooking.
14 / EN
Problem Solution
Use suitable cookware when using the hob (see sec-
tion titled "Suitable cookware").
Disconnect the appliance from the power supply and
contact our customer service department.
Check and make sure the appliance is plugged into a
properly installed 220-240V, 50-60Hz power outlet.
Check and make sure the appliance is plugged into a
properly installed 220-240V, 50-60Hz power outlet.
Disconnect the appliance from the power supply and
remove the plug from the power outlet. Wait until the
appliance has cooled down. Now the hob should be
working properly again. If the problem persists, contact
customer service and enter the error code that is being
displayed.
Check that you are using suitable cookware with
induction-compatible material, and that the appliance
is in default mode. Check that you are using suitable
cookware with induction-compatible material, and that
the appliance is in default mode.
Check that the power cord is properly plugged into the
wall outlet. Also make sure that the button, the cable
connection, the power supply and the fuse are not
damaged.
Check whether the oil is burning due to use of exces-
sively high temperatures when frying or deep-frying
foods and also check if the ambient temperature is too
high. Determine whether the ventilation openings are
blocked or dirty. If the appliance has been running for
more than 2 hours since being turned on, its overheat
protection may have been activated. Disconnect the
hob from the power supply, then reconnect the power
supply and restart the appliance.
Induction Hob / User Manual