Related Manuals for Lorex SG19 Series
Summary of Contents for Lorex SG19 Series
- Page 1 Troubleshooting Remote Viewing on the SG19/SG17 Series Combo DVR/Monitor System Network Troubleshooting English Version 101508.1 MODEL: SG19LD - SG17LD Series www.lorexcctv.com Copyright © 2008 Lorex Technology Inc.
- Page 2 Network Troubleshooting Tree Network Troubleshooting Tree Use the following tree to assist you with troubleshooting your network setup. Step #1 - I have connected my System to my Router. When I press the ENTER button my IP is Similar to 192.168.###.### or 127.0.0.1 anything other than 127.0.0.1 See Step #1 Troubleshooting.
- Page 3 Network Troubleshooting Tree Step #4 – My Network Setup is: One Router connected to the Multiple Routers connected to the Modem Modem Multiple Routers require extra setup Proceed to Port Forwarding for your during the Port Forwarding Section. Model of Router. We have See Step #4 Troubleshooting walkthroughs for <model list>.
- Page 4 Network Troubleshooting Tree Step #6 – I have entered the Settings on my System and pressed the “DDNS STATUS” button You have received a SUCCESS You have received a FAILED message message Your system is not communicating with Your system should be connected to the remote DDNS Server.
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Page 5: Troubleshooting Steps
Troubleshooting Steps Troubleshooting Steps We have included troubleshooting steps for the most common issues with each step of the Network Troubleshooting Tree. Please try all the steps listed below before calling for support. Step #1 – My IP is 127.0.0.1 This means that your system is NOT communicating on the network. - Page 6 • Double check your email inbox for one from Lorex. If you don’t have your information, you will need to call us for a reset for your information in our Database. Please press the Enter Button on the front panel of your System and have ready your System MAC address and System IP address before calling.
- Page 7 Glossary Glossary Below is a glossary of terms commonly used throughout this document. • DDNS – Dynamic Domain Name System. A Domain Name System assigns a name to an IP Address – for example, www.google.com has an IP address of 64.223.167.99.
- Page 8 Glossary It’s all on the web Product Information Specification Sheets User Manuals Software Upgrades Quick Start Guides Firmware Upgrades VISIT www.lorexcctv.com www.lorexcctv.com Lorex Technology Inc.