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Scientific Atlanta WebSTAR DPC2223 User Manual

Voip cable modem with dect base station
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WebSTAR™ DPC2223™ and EPC2223™ VoIP Cable
Modem with DECT Base Station User's Guide
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new
WebSTAR™ DPC2223™ or EPC2223™ Voice-over-Internet Protocol (VoIP) Cable Modem with Digitally
Enhanced Cordless Telephone (DECT) Base Station is a modem that meets industry standards for high-speed
data connectivity along with reliable digital telephone service. With a DPC2223 or EPC2223, your Internet
enjoyment, home and business communications, and personal productivity will surely soar.
This guide provides procedures and recommendations for placing, installing, configuring, operating, and
troubleshooting your DPC2223 or EPC2223 cable modem for high-speed Internet or digital telephone service for
your home or office. Refer to the appropriate section in this guide for the specific information you need for your
situation. Contact your service provider for more information about subscribing to these services.
Preliminary Draft 02 – 1/26/06
Benefits and Features
Your new DPC2223 or EPC2223 offers the following outstanding benefits and
features:
•
Features an embedded media terminal adapter (EMTA) supporting two-line
voice services along with a DECT base station. The DECT base station gives
the user the option to support up to four DECT cordless handsets
•
Provides a high-speed broadband Internet connection that energizes your
online experience, such as providing hassle-free downloading and sharing
files and photos with your family and friends
•
Includes 10/100BaseT Ethernet and USB ports to provide connectivity for
high-speed data services or to other Internet devices
•
Assures a broad range of interoperability with most service providers by
complying with Data Over Cable System Interface Specifications (DOCSIS
1.0, 1.1, and 2.0 standards along with PacketCable™ 1.5 specifications to
deliver high-end performance and reliability
•
Includes two RJ-11 telephony ports for connecting conventional telephones
or fax machines
•
Allows you to attach multiple devices in your home or office to the cable
modem for high-speed networking and sharing of files and folders without
first copying them onto a CD or diskette
•
Features Plug and Play operation for easy set up and installation
•
Provides parental control and advanced firewall technology
•
Utilizes an attractive compact design that allows for vertical, horizontal, or
wall-mount placement
•
Allows automatic software upgrades by your service provider
•
Optional model includes an internal Lithium-Ion cartridge-style battery for
convenient and long-lasting backup power
®
)
1

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Summary of Contents for Scientific Atlanta WebSTAR DPC2223

  • Page 1 Preliminary Draft 02 – 1/26/06 WebSTAR™ DPC2223™ and EPC2223™ VoIP Cable Modem with DECT Base Station User’s Guide Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new WebSTAR™ DPC2223™ or EPC2223™ Voice-over-Internet Protocol (VoIP) Cable Modem with Digitally Enhanced Cordless Telephone (DECT) Base Station is a modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service.
  • Page 2 WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 Notice for CATV Installers CATV Installers Notice If you are a CATV installer, read the information in the box below.

  • Page 3: Table Of Contents

    In This Guide In This Guide IMPORTANT SAFETY INSTRUCTIONS ........................4 What’s In the Carton? ..............................8 Front Panel Description ..............................9 Back Panel Description ............................10 Where Is the Best Location for My Cable Modem?....................11 What Are the System Requirements for Internet Service?..................11 How Do I Set Up My High-Speed Internet Access Account? ...................12 How Do I Connect My Devices to Use the Internet? ....................13 How Do I Configure TCP/IP Protocol? ........................15...

  • Page 4: Important Safety Instructions

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 IMPORTANT SAFETY INSTRUCTIONS Heed Warnings Adhere to all warnings on the product and in the operating instructions. Read, Retain, and Follow These Instructions Read all of the instructions before you operate this product. Follow all operating instructions that accompany this product.
  • Page 5 Important Safety Instructions Overloading Do not overload electrical outlets, extension cords, or integral convenience WARNING: receptacles as this can result in a risk of fire or electric shock. For products that require battery power or other sources to operate, refer to the operating Avoid electric shock instructions for that product.
  • Page 6 WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 Protecting This Product From Foreign Objects and Water or Moisture Damage WARNING: Never push objects of any kind into this product through openings as they may...
  • Page 7 Important Safety Instructions Service Warnings Servicing This Product Do not open the cover of this product. If you open the cover, your warranty will be WARNING: void. Refer all servicing to qualified personnel only. Contact your cable service provider for instructions. Avoid electric shock! Opening or removing Obtaining Service for Product Damage...

  • Page 8: What's In The Carton

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 What’s In the Carton? When you receive your WebSTAR Cable Modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items:...

  • Page 9: Front Panel Description

    Front Panel Description Front Panel Description The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions, later in this guide, for more information on front panel LED status indicator functions.

  • Page 10: Back Panel Description

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 Back Panel Description The following illustration shows the description and function of the back panel components on the DPC2223 and EPC2223. IMPORTANT: Do not connect your PC to both the Ethernet and USB ports at the same time.

  • Page 11: Where Is The Best Location For My Cable Modem

    Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem.

  • Page 12: How Do I Set Up My High-Speed Internet Access Account

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local cable service provider.

  • Page 13: How Do I Connect My Devices To Use The Internet

    How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet.
  • Page 14 WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 To install the cable modem for high-speed data service Power off your PC and unplug it from the power source. WARNING Connect your PC to either the ETHERNET port or the USB port using the To avoid personal appropriate data cable.

  • Page 15: How Do I Configure Tcp/Ip Protocol

    How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet.
  • Page 16 WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 To configure Windows 2000 systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window.
  • Page 17 How Do I Configure TCP/IP Protocol? To configure Macintosh systems Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 18: How Do I Install Usb Drivers

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the USB drivers for the cable modem.
  • Page 19 How Do I Install USB Drivers? To install Windows 2000 drivers Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid green. Click Next in the Found New Hardware Wizard window.

  • Page 20: What Are The Requirements For Ethernet Network Devices

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 What Are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The WebSTAR Cable Modems can support several Ethernet network devices using external Ethernet hubs that must be purchased separately.

  • Page 21: How Do I Select And Place Ethernet Network Devices

    How Do I Select and Place Ethernet Network Devices? How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your cable modem. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices.

  • Page 22: How Do I Connect Ethernet Network Devices

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the cable modem. Professional installation may be available. Contact your local cable service provider for further assistance.
  • Page 23 How Do I Connect Ethernet Network Devices? To connect Ethernet devices Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure proper cable modem operation when WARNING: connecting Ethernet network devices. • Hazardous electrical voltages can be Select locations for Ethernet network devices.

  • Page 24: What Are The Requirements For Usb Network Devices

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 What Are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? Contact your service provider for more information on the maximum number of USB network devices to connect to the cable modem in order to maintain optimal network performance.

  • Page 25: How Do I Select And Place Usb Network Devices

    How Do I Select and Place USB Network Devices? How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your cable modem. These include desktop computers, laptop computers, devices with USB ports, and USB adapters. Contact your cable service provider or consult the documentation for your USB network devices for more information on selecting USB network devices.

  • Page 26: How Do I Connect Usb Network Devices

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your cable modem. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 27 How Do I Connect USB Network Devices? To connect USB devices Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure proper cable modem operation when WARNING: connecting USB network devices. • Hazardous electrical voltages can be Note: Verify that you have installed the USB drivers on your PC before present on any...

  • Page 28: Troubleshooting My Internet Service Installation

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 Troubleshooting My Internet Service Installation I Cannot Connect to the Internet • Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.
  • Page 29 Troubleshooting My Internet Service Installation I Need to Renew the IP Address on My PC If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

  • Page 30: How Do I Use My Modem For Telephone Service

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 How Do I Use My Modem for Telephone Service? Contacting Your Local Service Provider You need to set up a telephone account with your local cable service provider in order to use your cable modem for telephone service.

  • Page 31: Where Do I Place My Modem For Telephone Service

    Where Do I Place My Modem for Telephone Service? Where Do I Place My Modem for Telephone Service? If you are planning to use your modem for telephone service, you should work with your cable telephony provider to choose the best location for your modem. Where Is the Best Location for My Modem? When choosing a location for your modem, consider the following recommendations:...

  • Page 32: What Are The Requirements For Telephone Service

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 What Are the Requirements for Telephone Service? This section provides hardware and software requirements for utilizing your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems.

  • Page 33: How Do I Install The Modem For Telephone Service

    How Do I Install the Modem for Telephone Service? How Do I Install the Modem for Telephone Service? The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the cable modem.
  • Page 34 WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 Installation Diagram The following diagram illustrates one of the various connection options that are available to you. To install the cable modem for telephone service 1. Connect a telephone, fax machine, or analog modem to each of the appropriate RJ-11 ports on the cable modem.
  • Page 35 How Do I Install the Modem for Telephone Service? 4. Test your telephone service by lifting the receiver of each attached telephone to verify that the dial tone can be heard and that you can make and receive telephone calls. This process may take several minutes. Notes: •...

  • Page 36: How Do I Maintain The Battery

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 How Do I Maintain the Battery? (Optional Model only) Your modem may include an optional rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure. You can replace the battery without the use of any tools.
  • Page 37 How Do I Maintain the Batteries? Location of the Battery (Optional Model Only) The following illustration shows the location of the battery on the DPC2223 and the EPC2223 models that include an internal rechargeable battery. Removing and Replacing the Battery (Optional Model Only) Follow these steps to remove and replace the battery.
  • Page 38 WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 4. Insert a new battery into the battery compartment. 5. Close the battery compartment door. The battery lock will automatically re- engage. Important: It may take as long as 24 hours for the battery to charge fully.

  • Page 39: How Do I Mount The Cable Modem On A Wall? (Optional)

    How Do I Maintain the Batteries? How Do I Mount the Cable Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally. Before You Begin Before you begin, choose an appropriate mounting place.
  • Page 40 WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 Using the Wall-Mounting Template The following illustration shows the wall-mounting template. Copy this page and use the measurements on the wall-mounting template as a guide to mark the...
  • Page 41 How Do I Mount the Cable Modem on a Wall? (Optional) Mounting the Cable Modem on a Wall To mount the cable modem on a wall Complete these steps to mount the cable modem on the wall. 1. Using a drill with a 3/16-in. bit, drill two holes in the wall as follows: •...

  • Page 42: Telephone Service Frequently Asked Questions

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 Telephone Service Frequently Asked Questions This section provides answers to frequently asked questions regarding cable modem telephone service. For issues regarding cable modem Internet service, see Troubleshooting My Internet Service Installation, earlier in this guide.

  • Page 43: Having Difficulty

    Having Difficulty? Having Difficulty? Common Troubleshooting Suggestions The modem does not register a cable connection. The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your cable service provider to determine whether you are using the correct cable.
  • Page 44 WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 Q. After my cable modem is connected, how do I access the Internet? A. Your local cable service provider becomes your Internet Service Provider (ISP). They offer a wide range of services including e-mail, chat, news, and information services.

  • Page 45: Tips For Improved Performance

    Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your cable service provider. • Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.

  • Page 46: Front Panel Led Status Indicator Functions

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network.
  • Page 47 Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations. Step → Front Panel LED Status Indicators During Normal Operations Front Panel Normal Operations Indicator POWER...

  • Page 48: Notices

    WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta logo are registered trademarks of Scientific-Atlanta, Inc. DPC2223, EPC2223, and WebSTAR are trademarks of Scientific-Atlanta, Inc. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.

  • Page 49: Fcc Compliance

    FCC Compliance FCC Compliance United States FCC Compliance Note: This equipment has been tested and found to comply with the applicable limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 50 WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06 FCC Privacy Statement Privacy of communications may not be ensured when using this phone. FCC Part 68 The Federal Communications Commission (FCC) of the United States restricts specific uses of modems, and places registration responsibilities on both the manufacturer and the individual user.

  • Page 51: For Information

    Preliminary Draft 02 – 1/26/06 For Information If You Have Questions If you have technical questions, contact your local cable service provider. Scientific-Atlanta, Inc. 5030 Sugarloaf Parkway, Box 565447 Lawrenceville, GA 30042 770.236.5000 www.scientificatlanta.com Product and service availability subject to change without notice. ©...

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