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3. Refunds Process
A 'Refund' is when the value of a transaction is credited back to a card for a Sale that
may have been processed earlier in the day or on a previous date, e.g., when goods
are returned. The process should be used therefore when a Sale transaction has
already occurred on the same card, for the same value. For additional information also
see your main iWL220/250 Terminal User Guide (Section 16, page 17).
Step
1
REFUND
Key in Amount:
and then press ENTER
Step
2
REFUND
Insert or Swipe Card
to continue
< or press Cancel key>
Step
3
REFUND
Checking card
Please wait...
TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1
Press the MENU key
and then the green ENTER key.
Note: You may need to scroll to select 'Refund'
depending on how your terminal is configured by
10.76
using f2 and f3 keys.
Enter the refund value (e.g. for 10.76 key 1076) and
press the green ENTER key.
The terminal will prompt you to insert or swipe
the customer's card to continue. For Chip & PIN
transactions, insert the customer's card with the chip
facing up.
Note: Card details can also be keyed into the
terminal if Chip & PIN / Swipe are not possible.
The terminal will now check the card that has been
inserted or swiped.
Note: Depending on how your service is configured,
you may be required to swipe a Supervisor Card
before proceeding.
on the terminal,
select
'Refund'
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