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6 Troubleshooting
■ Communication
Problem
Printer does not
communicate
Printer does not
communicate
(with USB)
Printer does not
communicate
Bluetooth
(with
40
Is the power turned off?
Is the application or the
driver for this product
used?
Is USB cable correctly
connected?
Is the USB cable
broken?
Bluetooth
Is the
connected?
Is USB COM driver
correctly installed?
Is the link correctly
connected?
)
Is the USB cable connected?
Does the transmitter
correspond with
the SPP profile?
Is equipment too close that it
causes radio
interference?
Is there a shield between the
transmitter and the printer
that interferes with the radio?
Cause
Solution
Please turn on the
power. (C. 3.1)
Please use the
application or the driver
for this product.
Please connect the
cable correctly.
(C. 3.3)
Please
use
the
without the breakdown.
Please use the USB cable
after
disconnecting
Bluetooth
.
Please
install
driver correctly.
Please connect the link
correctly. (C. 3.4)
Please connect
Bluetooth
after disconnecting the USB
cable.
Please use
the transmitter that
corresponds with
the SPP profile.
Please stop the device
that causes the radio
interference or keep
the transmitter and the
printer
away
device.
Please use it in a place
without the shield.
cable
the
the
COM
from
the
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